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Author: Ismail Noor
Publisher: Partridge Publishing Singapore
ISBN: 1482853183
Category : Religion
Languages : en
Pages : 127
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Book Description
Now more than ever, altruistic approaches to leadership are needed in business, industry, government, and in the community to help foster and promote peace, moderation, and goodness for all humankind. In one of the first books ever written on the altruistic service aspects of Prophet Muhammads leadership, author Ismail Noor provides an easy-to-read, diligently researched, and time-tested approach that has been presented and shared with live audiences in conferences, training sessions, and workshops at all levels. Ismail Noors penetrative insight into Prophet Muhammads leadership thrust in the Arabian Peninsula is well-researched and well-tested. Having himself used his written material in conferences, seminars, and workshops throughout the region, his contribution to the development of leadership competency among executives and managers in the public, private, and institutional sectors has been admirable. This book is certainly useful as a compendium guide for all leaders, based on the Prophet of Islams universal model.Professor Datuk Dr. Abdul Jamil bin Mukmin, Chairman, Malaysian Institute of Historical and Patriotism Studies This guidebook on altruistic service leadership is timely and relevant for twenty-first century leaders at all levels. In an era where leadership is oftentimes fraught with pretensions, hypocrisy, and blameworthiness, it is heartening to be guided by a book for leaders of multi-type organizations and entities, benchmarked on the altruistic leadership model of the Prophet Muhammad.Dr. Ron Liamsi, Director, Ar-Rashidin Centre for Leadership and Followership, Kuala Lumpur, Malaysia
Author: Ismail Noor
Publisher: Partridge Publishing Singapore
ISBN: 1482853183
Category : Religion
Languages : en
Pages : 127
Get Book Here
Book Description
Now more than ever, altruistic approaches to leadership are needed in business, industry, government, and in the community to help foster and promote peace, moderation, and goodness for all humankind. In one of the first books ever written on the altruistic service aspects of Prophet Muhammads leadership, author Ismail Noor provides an easy-to-read, diligently researched, and time-tested approach that has been presented and shared with live audiences in conferences, training sessions, and workshops at all levels. Ismail Noors penetrative insight into Prophet Muhammads leadership thrust in the Arabian Peninsula is well-researched and well-tested. Having himself used his written material in conferences, seminars, and workshops throughout the region, his contribution to the development of leadership competency among executives and managers in the public, private, and institutional sectors has been admirable. This book is certainly useful as a compendium guide for all leaders, based on the Prophet of Islams universal model.Professor Datuk Dr. Abdul Jamil bin Mukmin, Chairman, Malaysian Institute of Historical and Patriotism Studies This guidebook on altruistic service leadership is timely and relevant for twenty-first century leaders at all levels. In an era where leadership is oftentimes fraught with pretensions, hypocrisy, and blameworthiness, it is heartening to be guided by a book for leaders of multi-type organizations and entities, benchmarked on the altruistic leadership model of the Prophet Muhammad.Dr. Ron Liamsi, Director, Ar-Rashidin Centre for Leadership and Followership, Kuala Lumpur, Malaysia
Author: Peter G. Northouse
Publisher: SAGE
ISBN: 1412974887
Category : Business & Economics
Languages : en
Pages : 457
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Book Description
Leadership: Theory and Practice, Fifth Edition is the market-leading survey text for leadership courses across disciplines. Author Peter Northouse combines an academically robust account of major theories, approaches, models, and themes of leadership with an accessible style and numerous practical exercises to allow students to apply what they learn about leadership both to themselves and to specific contexts and situations. The book is divided into fifteen chapters, which cover all of the key aspects in the leadership field: defining leadership; trait approaches; skills approaches; style approaches; situational approach; contingency theory; path-goal theory; leader-member exchange theory; authentic leadership; transformational leadership; team leadership; psychodynamic approach; diversity and leadership; culture and leadership, and leadership ethics. Enhancing the academic coverage are new case examples, questions for reflection, and leadership instruments and questionnaires that promote a more interactive and enriching experience for students. Features and Benefits Breadth of theory coverage is substantial yet synthesized in such a way as to leave room for specific application and greater discussion of discipline- or program-specific issues Numerous, contemporary case studies supplement each major theory or topic to allow students to apply leadership concepts to specific scenarios Leadership instruments and questionnaires provide effective reflection opportunities and often add a a significant and immediate reality check to the theory presented New coverage of authentic leadership and servant leadership expose students to additional contemporary theories and concepts of leadership The chapter on Women and Leadership is expanded to broader diversity issues, to still include gender The enhanced Instructor Resources offer more test items, new cases, and access to academic journal articles, organized by topic and/or discipline. A new accompanying Study Site- featuring additional topics, exercises, projects, cases, chapter summaries, video clips, and social networking tools- encourages active participation and learning among groups inside or outside the classroom Looking for other titles for your Leadership courses? SAGE has published over 500 books on Leadership, and we "ve developed a web page to help you find just the right one for your class.
Author: Robert Hinson
Publisher: CRC Press
ISBN: 0429633432
Category : Business & Economics
Languages : en
Pages : 361
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Book Description
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Author: Baykal, Elif
Publisher: IGI Global
ISBN: 1799800601
Category : Business & Economics
Languages : en
Pages : 445
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Book Description
Positive psychology focuses on finding the best one has to offer and repairing the worst to such a degree that one becomes a more responsible, nurturing, and altruistic citizen. However, since businesses are composed of groups and networks, using positive psychology in the workplace requires applications at both the individual and the group levels. There is a need for current studies that examine the practices and efficacy of positive psychology in creating organizational harmony by increasing an individual’s wellbeing. The Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance is a collection of innovative research that combines the theory and practice of positive psychology as a means of ensuring happier employees and higher productivity within an organization. Featuring coverage on a broad range of topics such as team building, spirituality, and ethical leadership, this publication is ideally designed for human resources professionals, psychologists, entrepreneurs, executives, managers, organizational leaders, researchers, academicians, and students seeking current research on methods of nurturing talent and empowering individuals to lead more fulfilled, constructive lives within the workplace.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 1010
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Book Description
Author: Gary E. Roberts
Publisher: Springer
ISBN: 1137589817
Category : Business & Economics
Languages : en
Pages : 318
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Book Description
This book addresses how Christian leaders integrate faith into the workplace, through a love-based altruistic system of Christian Servant Leadership Spiritual Intelligence (CSLSI). It hypothesizes how CSLSI positively influences a range of desirable employee attitudes and behaviors including servant leadership and followership, organizational citizenship, and positive stress coping and adaptation strategies. This book embraces an interdisciplinary approach to present the global attributes of CSLSI, which includes following God’s will and Golden Rule workplace love expression, with specific workplace applications. The empirical research is supplemented by approximately 100 interviews with Christian leaders providing workplace exemplars and a compelling overview of how Christians honor God in the marketplace. This book will appeal to academics and practitioners in business, psychology, medicine, management, leadership, and theology looking to develop a God-honoring work life. Readers will benefit from the principles and the self-diagnostic surveys that assess spiritual intelligence and ways to enhance it.
Author: Michael Pirson
Publisher: Taylor & Francis
ISBN: 1000603954
Category : Business & Economics
Languages : en
Pages : 313
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Book Description
Organizations are not human, but they are made up of people. Examining the organization, functioning, growing and developing and moving together as one unit, the well-being and success of that organization depends on the well-being of people that make it up. Love, in its various forms, is the energy that motivates and fuels creativity, care, innovation, progress and well-being. Traditionally, organizational structures have been set up to support compliance and command and control, which often discourages love and creates policies against love at the workplace. The result has been reduced growth, productivity and retention of businesses as well as reduced well-being for employees. This reduced connectivity between individuals has also, at a higher level, adversely affected society. Without love, people are working and performing with reduced energy, and at reduced capacity. While prior research has been focused on love at the workplace from the viewpoint of psychologists, this book explores the impact of love within organizational contexts from various viewpoints including management, psychology, and philosophy. It explores love in the organizational context by looking at how it affects meaning, purpose, well-being, motivation, faith, care, spiritual development and how the identity and well-being of each person in the organization positively affects retention and the growth and success of that organization. It will be of interest to researchers, academics, and advanced students in the fields of organizational studies, leadership, and management.
Author: Stephen M. Colarelli
Publisher: University of Chicago Press
ISBN: 022612729X
Category : Business & Economics
Languages : en
Pages : 373
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Book Description
In recent years, evolutionary psychology and behavioral genetics have emerged as prominent theoretical perspectives within the social sciences. Yet despite broad levels of commonality between the disciplines—including an emphasis on adaptation, evolved mechanisms that guide behavior, and consequences of mismatch between these mechanisms and novel environments—studies that apply these perspectives on social behavior to organizations remain relatively rare. The Biological Foundations of Organizational Behavior brings together contributors who shed light on the potential that behavioral genetics and evolutionary psychology offer for studies of organizational behavior. In addition to examining the extant literature integrating these disciplines and organizational behavior, the book reconsiders a wide range of topics through the lens of biology within organizational behavior, including decision making, leadership and hierarchy, goals and collective action, and individual difference. Contributions also explore new areas of potential application and provide a critical assessment of the challenges that lie ahead. With accessible insights for scholars and practitioners, The Biological Foundations of Organizational Behavior marks a promising step forward in what is increasingly perceived to be an underdeveloped area of organizational behavior.
Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913121
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Author: Khalid Arar
Publisher: Springer Nature
ISBN: 3031145100
Category : Education
Languages : en
Pages : 186
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Book Description
Advanced Theories of Educational Leadership presents recent models of leadership and analyzes their components and implications in the educational context. Each chapter features the scholarly background of each model, its components, antecedents, and critically analyzes its values and application to educational institutions. Special attention is given to issues of social justice, equity, equality, anti-racism, and the like. This core text provides aspiring school leaders and administrators with each model theory, and tools for applying it with special attention to issues of social justice, equity, diversity, and anti-racism alike. The book designed in a form of a course textbook for postgraduate students in the field of Educational Leadership and Administration in studying each model. Also, it provides professors of educational leadership in teaching contents and methods in their courses about school leadership, school improvement, Educational Leadership Development, Superintendents’ Qualification; School Leadership Professional Development, every chapter includes teaching tools, reflection questions and practice activities for students, in addition the book informs researchers, and policymakers aiming at promoting multi-faceted educational leadership for equity and excellence and robust models of leading, improving and changing schools.
