Aftersales Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Aftersales Management PDF full book. Access full book title Aftersales Management by David Brock. Download full books in PDF and EPUB format.
Author: David Brock
Publisher: Kogan Page Publishers
ISBN: 0749458615
Category : Business & Economics
Languages : en
Pages : 224
Get Book Here
Book Description
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods
Author: David Brock
Publisher: Kogan Page Publishers
ISBN: 0749458615
Category : Business & Economics
Languages : en
Pages : 224
Get Book Here
Book Description
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods
Author: Mohamad Idrakisyah
Publisher: Mohamad Idrakisyah
ISBN:
Category : Business & Economics
Languages : en
Pages : 259
Get Book Here
Book Description
The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.
Author: Torbjorn H. Netland
Publisher: Routledge
ISBN: 1317416503
Category : Business & Economics
Languages : en
Pages : 663
Get Book Here
Book Description
Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."
Author: Anna Pistoni
Publisher: Emerald Group Publishing
ISBN: 1787148459
Category : Business & Economics
Languages : en
Pages : 329
Get Book Here
Book Description
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.
Author: Joseph D. Patton
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 432
Get Book Here
Book Description
An updated version of the authors' which explains the organizational goals of those involved in field servicing such durable products as cars, medical instruments, electrical power, telecommunications, farm equipment, and industrial plants. Written by a management consultant and a specialist in quantitative aspects of business at Pepperdine U., topics include service forecasting, personnel and motivation, maintenance technology, inventory management, service training, physical distribution, information systems, marketing, quality control, and accounting. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Author: Ao Li
Publisher: Springer Nature
ISBN: 3031360117
Category : Computers
Languages : en
Pages : 343
Get Book Here
Book Description
This 2-volume set constitutes the proceedings of the 5th International Conference on 6G for Future Wireless Networks, 6GN 2022, held in Harbin, China, in December 2022. The 60 full papers were selected from 194 submissions and present the state of the art and practical applications of 6G technologies. The papers are arranged thematically in tracks as follows: Resource Allocation for 6G Networks; Security and Privacy for 6G Networks; Big data mining and pattern analysis techniques for 6G Networks; Artificial intelligent techniques for 6G Networks; Mobile Edge Computing for 6G Networks; Unmanned Aerial Vehicle Communication for 6G Networks.
Author: Bjarne Kousholt
Publisher: Nyt Teknisk Forlag
ISBN: 9788757126037
Category :
Languages : en
Pages : 506
Get Book Here
Book Description
Author: Akio Hosono
Publisher: Springer Nature
ISBN: 9811503648
Category : Business & Economics
Languages : en
Pages : 337
Get Book Here
Book Description
This open access book provides a glimpse into the Japanese management technique known as “Kaizen,” and the ways it has been disseminated around the developing world. The novelty of this book is three-fold: it provides a contextualized view of the mechanisms of initiatives implementing Kaizen in developing countries; compared with productivity studies, it places the relationship between workers and managers at the center of inquiry, reflecting the intent of SDG8 concerning decent work and economic growth; and it provides an overview of the heterogeneity of Kaizen in terms of geography and firm size. This book explores how improving management techniques can support firms’ productivity and quality. Given its wide range of case studies from across Africa, Asia and Latin America, this book will be of value to scholars, policymakers and advocates of sustainable development alike.
Author: Jonathan Law
Publisher: Oxford University Press
ISBN: 0199684987
Category : Business & Economics
Languages : en
Pages : 673
Get Book Here
Book Description
Covering all areas of modern business practice, this edition now includes increased coverage of terms and concepts. It also looks at issues such as Internet business, private equity, structured finance, and much more.
Author: Krassimir Todorov
Publisher: Emerald Group Publishing
ISBN: 1787439534
Category : Business & Economics
Languages : en
Pages : 350
Get Book Here
Book Description
This textbook focuses on strategic management in emerging market contexts. It delineates the border between business level strategy and corporate strategy to better align business level and corporate level strategy.
