Accounts, Excuses, and Apologies, Second Edition PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Accounts, Excuses, and Apologies, Second Edition PDF full book. Access full book title Accounts, Excuses, and Apologies, Second Edition by William L. Benoit. Download full books in PDF and EPUB format.
Author: William L. Benoit
Publisher: State University of New York Press
ISBN: 1438454007
Category : Social Science
Languages : en
Pages : 168
Get Book Here
Book Description
In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple's apology to China over the iPhone, and Prime Minister David Cameron's apology for Bloody Sunday.
Author: William L. Benoit
Publisher: State University of New York Press
ISBN: 1438454007
Category : Social Science
Languages : en
Pages : 168
Get Book Here
Book Description
In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple's apology to China over the iPhone, and Prime Minister David Cameron's apology for Bloody Sunday.
Author: William L. Benoit
Publisher: SUNY Press
ISBN: 9780791421864
Category : Philosophy
Languages : en
Pages : 197
Get Book Here
Book Description
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
Author: William Benoit
Publisher: John Wiley & Sons
ISBN: 1405158212
Category : Social Science
Languages : en
Pages : 292
Get Book Here
Book Description
Designed to help students become more successful persuaders, Persuasive Messages offers practical advice on refining purpose, understanding audience, and designing a persuasive message. This textbook combines theory and practice, adopting a cognitive approach to understanding the persuasion process. A guide to successful persuasion, using student-friendly examples to provide a much-needed balance between theory and application Offers a new approach using the Cognitive Response Model, which places a special emphasis on audiences, and how they react to, or process, persuasive messages Covers a broad range of issues including: the relationship between attitudes and behaviour; the nature of ethics in persuasion; dealing with hostile and multiple audiences; and theories of persuasion, including consistency, social judgment, and reasoned action Teaches readers to be critical consumers of persuasive messages by discussing persuasion in advertising and in politics Lecturer resources available at www.blackwellpublishing.com/benoit
Author: John Kador
Publisher: Berrett-Koehler Publishers
ISBN: 1609944577
Category : Business & Economics
Languages : en
Pages : 285
Get Book Here
Book Description
There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
Author: Barbara Segaert
Publisher: Rodopi
ISBN: 9401209537
Category : Philosophy
Languages : en
Pages : 263
Get Book Here
Book Description
Since the 1990s we witness a rise in public apologies. Are we living in the ‘Age of Apology’? Interesting research questions can be raised about the opportunity, the form, the meaning, the effectiveness and the ethical implications of public apologies. Are they not merely a clever and easy device to escape real and tangible responsibility for mistakes or wrong done? Are they not at risk to become well-rehearsed rituals that claim to express regret but, in fact, avoid doing so? In a joint interdisciplinary effort, the contributors to this book, combining findings from their specific fields of research (legal, religious, political, linguistic, marketing and communication studies), attempt to articulate this tension between ritual and sincere regret, between the discourse and the content of apologies, between excuses that pretend and regret that seeks reconciliation.
Author: David LaRochelle
Publisher: Candlewick Press
ISBN: 1536237299
Category : Juvenile Nonfiction
Languages : en
Pages : 35
Get Book Here
Book Description
From the Theodor Seuss Geisel Award–winning creators of See the Cat: Three Stories About a Dog comes a funny and handy guide that explains just how (and how not!) to say “I’m sorry.” Wouldn’t the world be a better place if everyone knew how to apologize? Luckily, this humorous guidebook is full of practical tips about when, why, and how to say you’re sorry. From a porcupine who accidentally popped his friend’s balloon to a snail who was running so fast he stepped on a sloth’s toes, hilarious examples and sweet illustrations abound. For both listeners who are just learning and older readers who need a refresher, this book will come as a welcome reminder that even though apologizing can be hard, it doesn’t have to be complicated.
Author: Beverly Engel
Publisher: John Wiley & Sons
ISBN: 0471218928
Category : Psychology
Languages : en
Pages : 277
Get Book Here
Book Description
"Fresh and useful . . . excellent practical advice . . . thorough and lucid . . . will be welcomed by many who have struggled to ask forgiveness and to forgive." -Publishers Weekly A finalist in the Books for a Better Life Awards competition! Discover the healing power of apology and put its magic to work in your life Do you have a difficult time apologizing or are you involved with someone who does? Do you tend to overapologize and appear weak in others' eyes? Do you want to reconcile with someone but feel they owe you an apology first? Do you need to apologize or make amends to someone but don't know how to go about it? In this inspiring book from internationally acclaimed therapist and self-improvement author Beverly Engel, you will learn why some people have difficulty apologizing while others tend to overapologize. You'll learn how to give a meaningful apology, how to ask for one, and how to receive one. From making amends with those you have hurt to dealing with someone who refuses to apologize to teaching children responsibility and empathy, this life-changing book shows you how to bring a healing new element of renewal into every relationship in your life. "Beverly Engel has eloquently explained the power of apology in a remarkably insightful and perceptive manner. No one has been better able to explain what an apology means and its role in reconciliation." -Rabbi Charles A. Klein, author of How to Forgive When You Can't Forget: Healing Our Personal Relationships "Readers of this wise and lucid guide to the neglected art of authentic apology will acquire a powerful tool to help repair relationships with others and with themselves." -Jeanne Safer, Ph.D., author of Forgiving and Not Forgiving: A New Approach to Resolving Intimate Betrayal "An engaging and in-depth book on a subject that has rarely been addressed so intelligently and thoroughly. Ms. Engel offers the reader specific suggestions that can help you improve all your relationships." -Steven Farmer, M.F.T., author of Adult Children of Abusive Parents
Author: Harriet Lerner
Publisher: Prelude Books
ISBN: 0715651595
Category : Self-Help
Languages : en
Pages : 143
Get Book Here
Book Description
Renowned psychologist and bestselling author of The Dance of Anger sheds new light on the two most important words in the English language, "I'm sorry," and offers a unique perspective on the challenge of healing broken relationships and restoring trust. Dr. Harriet Lerner has been studying apologies for more than two decades, namely, why some people won't give them. Now she offers compelling stories and solid theory that demonstrates the transformative power of making amends and what is required for healing when the damage we've inflicted (or received) is far from simple. Readers will learn how to craft a meaningful apology and avoid signals of insincerity that only deepen suffering. In Why Won't You Apologize? Lerner challenges the popular notion that forgiveness is the only path to peace of mind and helps those who have been injured to resist pressure to forgive too easily. She explains what drives both the non-apologizer and the over-apologizer, and why the people who do the worst things are the least able to own their misdeeds. With her trademark humour and wit, Lerner offers a joyful and sanity-saving guide to setting things right.
Author: Lauren M. Bloom
Publisher:
ISBN: 9781937075002
Category : Apologizing
Languages : en
Pages : 0
Get Book Here
Book Description
Maybe you can't make things right, but you can apologize, and hope for forgiveness. Bloom examines the value and power of apologizing. She identifies the six essential elements of any effective apology-- and the thirteen most common ways to botch it.
Author: Plato
Publisher: Prabhat Prakashan
ISBN:
Category : Philosophy
Languages : en
Pages : 39
Get Book Here
Book Description
Apology, a foundational text by Plato, presents a compelling account of Socrates' defense during his trial in 399 BC, where he faces charges of corrupting the youth and impiety. Through a series of eloquent arguments and thought-provoking dialogues, Socrates defends his philosophical beliefs and way of life, emphasizing the importance of virtue and the examined life. The narrative unfolds as Socrates addresses the Athenian jury, challenging the conventions of his time and urging them to reflect on their understanding of justice and morality. He famously asserts that “the unexamined life is not worth living,” advocating for a life of inquiry and self-reflection. His interactions with fellow citizens highlight the tension between societal norms and personal integrity, as he remains steadfast in his pursuit of truth. Apology is renowned for its philosophical insights and rhetorical brilliance. It serves not only as a defense of Socrates but also as a critique of Athenian democracy and the philosophical ignorance that often underpins public opinion. Plato’s masterful portrayal of Socratic irony and ethical inquiry invites readers to consider the nature of knowledge, wisdom, and the moral responsibilities of individuals within society. Readers are drawn to Apology for its profound exploration of ethics and the courage to stand by one’s convictions. This book is essential for anyone interested in philosophy, law, or the principles of democracy. Engaging with Socratic thought encourages readers to question their beliefs and fosters a deeper understanding of the importance of intellectual integrity. Owning a copy of Apology not only enriches one’s knowledge but also inspires a commitment to personal and societal betterment, making it a vital addition to any literary collection.
