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Author: The Public Library Association Social Worker Task Force
Publisher: American Library Association
ISBN: 0838938205
Category : Language Arts & Disciplines
Languages : en
Pages : 113
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Book Description
Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing
Author: The Public Library Association Social Worker Task Force
Publisher: American Library Association
ISBN: 0838938205
Category : Language Arts & Disciplines
Languages : en
Pages : 113
Get Book Here
Book Description
Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing
Author: Rebecca Tolley
Publisher: American Library Association
ISBN: 0838919812
Category : Language Arts & Disciplines
Languages : en
Pages : 37
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Book Description
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students’ need for safety; how appropriate furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services.
Author: Mary Davis Fournier
Publisher: American Library Association
ISBN: 0838948324
Category : Language Arts & Disciplines
Languages : en
Pages : 177
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Book Description
Foreword by Tracie D. Hall Community engagement isn’t simply an important component of a successful library—it’s the foundation upon which every service, offering, and initiative rests. Working collaboratively with community members—be they library customers, residents, faculty, students or partner organizations— ensures that the library works, period. This important resource from ALA’s Public Programs Office (PPO) provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else. Featuring contributions by leaders active in library-led community engagement, it’s designed to be equally useful as a teaching text for LIS students and a go-to handbook for current programming, adult services, and outreach library staff. Balancing practical tools with case studies and stories from field, this collection explores such key topics as why libraries belong in the community engagement realm; getting the support of board and staff; how to understand your community; the ethics and challenges of engaging often unreached segments of the community; identifying and building engaged partnerships; collections and community engagement; engaged programming; and outcome measurement.
Author: Joy L. Fuller
Publisher: Library Association Publishing (UK)
ISBN: 9780838947753
Category : Organizational change
Languages : en
Pages : 0
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Book Description
Strategic Planning for Public Libraries is a complete planning toolkit. Each purchase comes with a downloadable supplemental folder full of reusable templates, worksheets, as well as real-life examples from other libraries to help guide the reader through the planning process. This book provides a framework that any library, whether it serves urban, suburban, or rural communities, can use as a basis for its strategic planning.
Author: Elizabeth A. Wahler
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Social Science
Languages : en
Pages : 161
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Book Description
Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.
Author: Melissa A. Wong
Publisher: Bloomsbury Publishing USA
ISBN: 1440880492
Category : Language Arts & Disciplines
Languages : en
Pages : 729
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Book Description
Written as a textbook for LIS students taking reference courses, this fully updated and revised seventh edition of Reference and Information Services: An Introduction also serves as a helpful handbook for practitioners to refamiliarize themselves with particular types and formats of sources and to refresh their knowledge on specific service topics. The first section grounds the rest of the textbook with an overview of the foundations of reference and an introduction to the theories, values, and standards that guide reference service. The second section provides an overview of reference services and techniques for service provision, establishing a foundation of knowledge on reference service and extending ethical and social justice perspectives. The third part offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type as well as by broad subject areas. Finally, the concluding section guides the reader through the process of developing and maintaining their own vision of reference practice. This textbook is essential reading for all preservice and working librarians, particularly those concerned with ethical and social justice perspectives on reference work.
Author: Jenn Carson
Publisher: ALA Editions
ISBN: 9780838917251
Category : Language Arts & Disciplines
Languages : en
Pages : 0
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Book Description
This book is essential reading for any programming librarian, administrator, or community coordinator looking to boost circulation stats, program numbers, literacy rates, and foster joy and wellness in their community.
Author: Melanie Welch
Publisher: ALA Editions
ISBN: 9780838946312
Category : Language Arts & Disciplines
Languages : en
Pages : 0
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Book Description
Drawing from the expertise of business librarians and ALA's Public Programs Office (PPO), this book is a ready-to-use guide for offering financial literacy initiatives at your own library.
Author: Mary Schreiber
Publisher: Bloomsbury Publishing USA
ISBN: 1440880999
Category : Language Arts & Disciplines
Languages : en
Pages : 329
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Book Description
Begins where diversity audits end, informing and supporting academic, school, and public librarians in the quest to embed diversity, equity, and inclusion in a meaningful and sustainable manner throughout collections, policies, and practices. A primary question for many librarians, directors, and board members is how to evaluate diversity in a collection on an ongoing basis. Curating Community Collections provides librarians with the tools they need to understand the results of diversity audits and to formulate a reasonable, achievable plan for increasing diversity, equity, and inclusion not only in the collection itself, but also in library collection policies and practices. Information on ways to make diversity, equity, and inclusion part of a library's everyday workflow will help ensure the sustainability of these principles. Mary Schreiber and Wendy Bartlett teach readers how to increase the number of diverse materials in their collections and make them more discoverable to library patrons through the implementation of a community collections program. Stories from librarians around the United States and Canada who are auditing and improving the diversity of their collections add broad, scalable perspectives for libraries of any size, budget, and mission. Action steps provided at the end of each section offer a practical road map for all types of libraries to curate a diverse, equitable, and inclusive community collection.
Author: Kati Irons
Publisher: ALA Editions
ISBN: 9780838911976
Category : Language Arts & Disciplines
Languages : en
Pages : 169
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Book Description
Film programming can seem more complicated than other kids of programming libraries offer. Irons, development library for the Film and Music Collection at the Pierce County Library System in Washington State, provides inspiration on aspects such as licensing, marketing, equipment, film advisory, and film displays.
