A National Survey of the Complaint-handling Procedures Used by Consumers

A National Survey of the Complaint-handling Procedures Used by Consumers PDF Author: Don King
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 212

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A National Survey of the Complaint-handling Procedures Used by Consumers

A National Survey of the Complaint-handling Procedures Used by Consumers PDF Author: Don King
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 212

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Resolution of Minor Disputes

Resolution of Minor Disputes PDF Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on Courts, Civil Liberties, and the Administration of Justice
Publisher:
ISBN:
Category : Arbitration and award
Languages : en
Pages : 684

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Fair Debt Collection Practices Act

Fair Debt Collection Practices Act PDF Author: United States. Congress. Senate. Committee on Banking, Housing and Urban Affairs. Subcommittee on Consumer Affairs
Publisher:
ISBN:
Category : Collection laws
Languages : en
Pages : 804

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Postal Fraud

Postal Fraud PDF Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 214

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Hal Becker's Ultimate Sales Book

Hal Becker's Ultimate Sales Book PDF Author: Hal Becker
Publisher: Red Wheel/Weiser
ISBN: 1601635575
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
There are hundreds of books about sales, but how many of them have actually helped anyone become a better salesperson? Hal Becker’s Ultimate Sales Bookis a sales book and sales training course rolled into one, written by Xerox’s former number-one U.S. salesperson and one of America’s top sales trainers. It contains a wealth of practical information that many seasoned salespeople have forgotten...and which new salespeople need to master. It includes action steps to help you develop unique and proven selling methods, set goals, list prospects, and even discover your own ways to answer objections. Plus targeted quizzes at the end of each chapter to hone your skills. This is truly the one sales book every salesperson needs.

State Implementation of Federal Standards

State Implementation of Federal Standards PDF Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Intergovernmental Relations
Publisher:
ISBN:
Category : Air
Languages : en
Pages : 1254

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The Oxford Handbook of Empirical Legal Research

The Oxford Handbook of Empirical Legal Research PDF Author: Peter Cane
Publisher: OUP Oxford
ISBN: 019163543X
Category : Law
Languages : en
Pages : 1112

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Book Description
The empirical study of law, legal systems and legal institutions is widely viewed as one of the most exciting and important intellectual developments in the modern history of legal research. Motivated by a conviction that legal phenomena can and should be understood not only in normative terms but also as social practices of political, economic and ethical significance, empirical legal researchers have used quantitative and qualitative methods to illuminate many aspects of law's meaning, operation and impact. In the 43 chapters of The Oxford Handbook of Empirical Legal Research leading scholars provide accessible and original discussions of the history, aims and methods of empirical research about law, as well as its achievements and potential. The Handbook has three parts. The first deals with the development and institutional context of empirical legal research. The second - and largest - part consists of critical accounts of empirical research on many aspects of the legal world - on criminal law, civil law, public law, regulatory law and international law; on lawyers, judicial institutions, legal procedures and evidence; and on legal pluralism and the public understanding of law. The third part introduces readers to the methods of empirical research, and its place in the law school curriculum.

Pulling Strings

Pulling Strings PDF Author: Brenda Danet
Publisher: State University of New York Press
ISBN: 1438400462
Category : History
Languages : en
Pages : 393

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Book Description
This is a book about the use of personal influence, protektzia, in Israel. All over the world, in both democratic and socialist societies, there exists some degree of recognition of the rights of citizens to complain about unjust treatment in organizational encounters. While the goals and actual functioning of complaint-handling devices may vary, bureaucratic role relations are ideally governed by the principles of universalism, specificity, and affective neutrality. In fact, patterns of actual behavior frequently differ dramatically from this model, giving rise to practices from bribery and embezzlement to nepotism, patronage, and what is referred to in the United States as "pulling strings." In Israel, protektzia is widespread. This book is a major contribution to the systematic sociological study of this phenomenon. Drawing on the literature on the functioning of public administration around the world, Danet develops a theory about the conditions under which deviations from universalistic norms occur, distinguishing four patterns of organizational culture. The theory is then tested in a case study of bureaucratic encounters in Israel. Danet's fascinating study brings new insights to the debate regarding the cultural contradictions that continue to confront the still-emerging Israeli society. The conclusions and classifications of her theory prove invaluable as well to all those interested iorganizational culture, comparative public administration, and dispute-processing in general.

Department of Housing and Urban Development, and Certain Independent Agencies Appropriations for Fiscal Year 1977

Department of Housing and Urban Development, and Certain Independent Agencies Appropriations for Fiscal Year 1977 PDF Author: United States. Congress. Senate. Committee on Appropriations
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 990

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Papers from the ... Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Papers from the ... Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior PDF Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 108

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Book Description