A Leader's Guide to Solving Challenges with Emotional Intelligence PDF Download
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Author: Lisa Rees
Publisher: EI Skills Group
ISBN: 9781945028205
Category :
Languages : en
Pages :
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Book Description
This guide teaches four emotional intelligence skills to acquire accurate emotional data, leverage emotions to make better decisions, understand the underlying causes of emotions and manage emotions effectively. We then address a number of specific leadership challenges and provide you with a set of blueprints to successfully address these challenges using the four emotional intelligence skills. Learn how to Map Emotions, Match Emotions, understand the Meaning of Emotions and Move Emotions. This ability model of emotional intelligence is an intelligence and these are hard-not soft-skills.
Author: Lisa Rees
Publisher: EI Skills Group
ISBN: 9781945028205
Category :
Languages : en
Pages :
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Book Description
This guide teaches four emotional intelligence skills to acquire accurate emotional data, leverage emotions to make better decisions, understand the underlying causes of emotions and manage emotions effectively. We then address a number of specific leadership challenges and provide you with a set of blueprints to successfully address these challenges using the four emotional intelligence skills. Learn how to Map Emotions, Match Emotions, understand the Meaning of Emotions and Move Emotions. This ability model of emotional intelligence is an intelligence and these are hard-not soft-skills.
Author: David Caruso
Publisher: EI Skills Group
ISBN: 9781945028342
Category :
Languages : en
Pages :
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Book Description
Author: Cary Cherniss
Publisher: Oxford University Press, USA
ISBN: 0190698942
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
"Tom was a young engineer employed at one of the country's largest steel companies. He had been an outstanding individual performer, and now he was a new manager, leading a team responsible for producing steel for a major automobile company. After just one week on the job, Tom and his team met with over 20 engineers from that other company. It was a rude awakening. I sat in a room with maybe 20 or 25 of their engineers for the annual quality evaluation of suppliers. And I learned for the first time that we were in the bottom of the bottom quartile as a supplier. We had lousy quality, we had lousy invoicing, we had lousy on-time delivery. And this was my first general manager role! I had grown up as an engineer. And how did Tom respond to this unexpected shock? I had a holy shit moment! I had been in the job literally a week. So part of it was, 'Oh my God, what the hell am I going to do?' Also I thought about how my guys had been in the business for a while, and I thought, 'What the hell have you been doing?' And I was thinking, 'I'm going to clean house!' But then... I've learned that you just can't react viscerally every time something comes up because it just scares people away. So Tom listened attentively as the engineers from the auto company presented their litany of complaints. When they finally finished, he stood up and said, "I wouldn't blame you if you fired us as a supplier. But if you give us a chance to fix these problems, I guarantee you that that we will not have this kind of meeting next year." When Tom met with his team the next morning to discuss the situation, he started by just listening to them. They went on for some time complaining about how the company and their previous boss had made it impossible for them to provide good products and service. Rather than disagree with them or join in pointing fingers at others, Tom listened. "I didn't think about it at the time, but that first couple of hours was very cathartic for them. My focus was not on beating anyone up but rather, what can we do to fix this?" The team responded positively to Tom's approach. The next year when they met, the auto company told Tom that they "never saw any business turn around that quickly in one year." As a result, they began giving Tom's company more business, and Tom went on to a distinguished career, eventually becoming one of his company's top executives"--
Author: David Caruso
Publisher: EI Skills Group
ISBN: 9781945028311
Category :
Languages : en
Pages :
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Book Description
Author: David R. Caruso
Publisher: John Wiley & Sons
ISBN: 0787974226
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.
Author: Drew Bird
Publisher: Createspace Independent Publishing Platform
ISBN: 9781535176002
Category :
Languages : en
Pages : 166
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Book Description
It has been said that great leaders have great emotional intelligence. But what is emotional intelligence, and how can you use it to develop your leadership? Drawing on his experience of working with literally hundreds of leaders from a broad range of industries and sectors, seasoned organizational and leadership development practitioner, Drew Bird, shares what he has learned and reveals how you can get immediate results by understanding and developing your emotional intelligence. Join Drew as he explores how core values and underlying beliefs drive your leadership behaviour, before explaining the most common mistake leaders, and organizations make when they develop leadership skills. He will also take you through an exploration of one of the most popular models of emotional intelligence in use today, before explaining in depth the simple yet effective EQ 1-2-3 process that you can use today to kick-start your emotional intelligence development plan. Coupled with exercises, activities, and reflections, this is a one-of-a-kind guide for any leader, whether on the front line or in the executive suite, who is interested and committed to developing the very highest levels of leadership.
Author: Amy Jacobson
Publisher: John Wiley & Sons
ISBN: 0730391493
Category : Business & Economics
Languages : en
Pages : 186
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Book Description
Boost Emotional Intelligence in any situation to achieve exceptional results for any organisation As organisations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Emotional Intelligence in the workplace—including the five key concepts of self-awareness, self-regulation, empathy, social skills and motivation—is defined as your ability to identify and manage your personal emotions and the emotions of your colleagues and co-workers. Emotional Intelligence is in high demand and is expected to become an essential component of success in the future of work. Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership is designed to help you master EI and empower you to achieve the very best outcome for everyone in your organisation. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results. Amy Jacobson, an experienced EI specialist, leadership trainer and coach, shares the tools, methodologies, concepts and actions that increase EI in any situation. Packed with real-life examples and case studies, insightful questions, and useful diagrams to create action, this must-have guide: Offers a powerful 5-part methodology—Own It, Face It, Feel It, Ask It, and Drive It—to help you understand and immediately implement Emotional Intelligence principles in both your personal and professional life Increases your Emotional Intelligence in the workplace to enable you to inspire and energise staff, support empathy and self-awareness, and drive high levels of performance Improves the way you handle high pressure environments, manage challenging situations, and interact with people with different communication styles Helps you solve difficult problems in the workplace such as loss of purpose and engagement, cultural issues, poor communication, and low productivity Provides concrete steps for eliminating negative behaviors and for owning the role you play, your impact on others, and the decisions and choices you make Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership is an indispensable book for anyone interacting with others in the workplace, especially those with leadership roles such as senior executives, board members, department heads, managers and supervisors.
Author: Gary L. Shaffer
Publisher: Emerald Publishing Limited
ISBN: 9781789738728
Category : Language Arts & Disciplines
Languages : en
Pages : 160
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Book Description
As the use of libraries changes, leaders need to improve their emotional intelligence and critical thinking in order to attract and retain users. Focused on practical management advice, this is an engaging discussion of how library leaders can grow in their role.
Author: Emily A. Sterrett
Publisher: Human Resource Development
ISBN: 0874255996
Category : Business & Economics
Languages : en
Pages : 144
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Book Description
This guide covers the critical emotional qualities that can have a greater impact on success than general intellectual intelligence. Includes best practices on how to enhance self-confidence, empathy, self-control, and other important emotional competencies.
Author: Marcy Levy Shankman
Publisher: John Wiley & Sons
ISBN: 111882167X
Category : Education
Languages : en
Pages : 408
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Book Description
A how-to guide to help for facilitators and instructors developemotionally intelligent leadership capacities in their students The Emotionally Intelligent Leadership for Students:Facilitation and Activity Guide delivers a comprehensivecurriculum for those who want to help students foster the 19emotionally intelligent leadership (EIL) capacities presented inthe book Emotionally Intelligent Leadership: A Guide forStudents. Research from around the world has demonstrated thatthere is a relationship between emotional intelligence andleadership. For the all-new second edition, the authors havecompletely rewritten all the modules according to their revised,data-based EIL model. These activities bring theory into practice,targeting specific learning outcomes that will help students becomebetter leaders. This guide will allow you to lead students through theEmotionally Intelligent Leadership for Students: StudentWorkbook and can be used with or without the EmotionallyIntelligent Leadership for Students: Inventory, which helpsstudents to assess their EIL capacities. Contains 23 all new modules consisting of step-by-stepinstructions for facilitating leadership activities Reflects 19 emotionally intelligent leadership capacitiesderived from new research Provides hands-on learning experiences and case studies thatallow students to enhance their leadership abilities Includes clear instructions for modifying activities to fit anysetting or time constraint The Emotionally Intelligent Leadership for Students suiteof resources offers an immersive and transformative educationalexperience, fostering growth and promoting intense self-reflection.Students will be empowered to develop into the effective leaders ofthe future.
