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Author: Sherri Burgess
Publisher: New Hope Publishers (AL)
ISBN: 9781625915009
Category : Religion
Languages : en
Pages : 0
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Book Description
Bronner leads readers through an inspiring journey to understand God's purpose through pain.
Author: Sherri Burgess
Publisher: New Hope Publishers (AL)
ISBN: 9781625915009
Category : Religion
Languages : en
Pages : 0
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Book Description
Bronner leads readers through an inspiring journey to understand God's purpose through pain.
Author: Annette Franz
Publisher:
ISBN: 9781686886812
Category :
Languages : en
Pages : 219
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Book Description
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author: Monique Maddy
Publisher: Harper Collins
ISBN: 0066211107
Category : Biography & Autobiography
Languages : en
Pages : 372
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Book Description
This is a striking memoir of one determined woman's attempt to reclaim her family's proud legacy in the midst of the chaos of daily life in Africa.
Author: Joshua N. Milligan
Publisher: Packt Publishing Ltd
ISBN: 1784394343
Category : Computers
Languages : en
Pages : 340
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Book Description
If you want to understand your data using data visualization and don't know where to start, then this is the book for you. Whether you are a beginner or have years of experience, this book will help you to quickly acquire the skills and techniques used to discover, analyze, and communicate data visually. Some familiarity with databases and data structures is helpful, but not required.
Author: Lee Young
Publisher: WestBowPress
ISBN: 1490810706
Category : Religion
Languages : en
Pages : 220
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Book Description
What is God's plan for your life? We all reach points in our life where we don't know what God wants from us? Do I stay or go? Do I work through or move on? Do I do this or that? God's ways are higher than ours, but did you know that God has promised to reveal His most wonderful plans for our life. To know His plan, we must understand how God is using each event, each relationship, each struggle and celebration to move us into His best plan for our lives. We all have joys, disappointments, celebrations, and tragedies, but understanding God's purpose in each of these is key to understanding His plan for our life. Make this insightful teaching part of your library today and start understanding God's Plan for Your Life.
Author:
Publisher:
ISBN:
Category : Central America
Languages : en
Pages : 360
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Book Description
Author: Matt Richtel
Publisher: HarperCollins
ISBN: 0063025558
Category : Psychology
Languages : en
Pages : 353
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Book Description
"Remarkable. This profound volume informs and inspires." —PW, STARRED review From the Pulitzer Prize–winning New York Times science reporter acclaimed for “bring[ing] scientific concepts to life” (Bill Gates), a pathbreaking new investigation into the mysteries of human creativity How does creativity work? Where does inspiration come from? What are the secrets of our most revered creators? How can we maximize our creative potential? THIS IS THE STORY OF HOW WE CREATE. Creativity defines the human experience. It sparks achievement and innovation in art, science, technology, business, sports, and virtually every activity. It has fueled human progress on a global level, but it equally is the source of profound personal satisfaction for individual creators. And yet the origins of creative inspiration and the methods by which great creators tap into it have long been a source of mystery, spoken of in esoteric terms, our rational understanding shrouded in complex jargon. Until now. Inspired is a book about the science of creativity, distilling an explosion of exciting new research from across the world. Through narrative storytelling, Richtel marries these findings with timeless insight from some of the world’s great creators as he deconstructs the authentic nature of creativity, its biological and evolutionary origins, its deep connection to religion and spirituality, the way it bubbles in each of us, urgent and essential, waiting to be tapped. Many of the questions Richtel addresses are practical: What are the traits of successful creators? Under which conditions does creativity thrive? How can we move past creative blocks? The ultimate message of Inspired is that creativity is more accessible than many might imagine, as necessary, beautiful, and fulfilling as any essential part of human nature.
Author: Josh Waitzkin
Publisher: Simon and Schuster
ISBN: 0743277465
Category : Biography & Autobiography
Languages : en
Pages : 291
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Book Description
An eight-time national chess champion and world champion martial artist shares the lessons he has learned from two very different competitive arenas, identifying key principles about learning and performance that readers can apply to their life goals. Reprint. 35,000 first printing.
Author: Lois Isenman
Publisher: Academic Press
ISBN: 0128141093
Category : Psychology
Languages : en
Pages : 244
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Book Description
Understanding Intuition: A Journey In and Out of Science explores the biological and cognitive mechanisms that account for intuition, and examines the first-person experience. The book integrates both scientific and personal perspectives on this important yet elusive mental capacity. It uses specific encounters to illustrate that intuition is enhanced when we can attend to the subtle aspects of our inner experiences, such as bodily sensations, images, and differing kinds of intuitive evaluative feelings, all of which may emerge no further than on the fringe of awareness. This awareness of subtle inner experiences helps forge a more fluid exchange between the unconscious and conscious minds, and allows readers to calibrate their own intuitions. Over the course of the book, readers will gain a deeper appreciation and respect for the unconscious mind and its potential sophistication, and even its potential wisdom. Understanding Intuition is a timely and critical resource for students and researchers in psychology, cognitive science, theology, women's studies, and neuroscience. - Stresses the powerful influence of the unconscious mind and its important adaptive role - Frames intuition as significant and novel unconscious insight - Presents a systematic framework for understanding different kinds of intuition - Examines the emotional underpinnings of intuition, giving special emphasis to the role of somatic feelings and their derivatives
Author: Coral T Hahn
Publisher:
ISBN: 9781951561147
Category : Poetry
Languages : en
Pages : 98
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Book Description
Do you enjoy love poems? Are you a romantic? Will you allow me to tell you of the stories of love sought and chosen? Will you allow me to tell you of how my Heavenly Father saved me from the unholy and what He taught me through the loves I chose?
