A Guide to Service Blueprinting PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download A Guide to Service Blueprinting PDF full book. Access full book title A Guide to Service Blueprinting by Nicholas Remis. Download full books in PDF and EPUB format.
Author: Nicholas Remis
Publisher:
ISBN: 9780998399102
Category :
Languages : en
Pages : 51
Get Book
Book Description
From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.
Author: Nicholas Remis
Publisher:
ISBN: 9780998399102
Category :
Languages : en
Pages : 51
Get Book
Book Description
From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.
Author: Robert Curedale
Publisher: D.C.C.
ISBN: 9781940805436
Category :
Languages : en
Pages :
Get Book
Book Description
Author: Chris Risdon
Publisher: Rosenfeld Media
ISBN: 1933820748
Category : Design
Languages : en
Pages : 337
Get Book
Book Description
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Author: Amaresh Chakrabarti
Publisher: Springer
ISBN: 9811359776
Category : Technology & Engineering
Languages : en
Pages : 1036
Get Book
Book Description
This book showcases cutting-edge research papers from the 7th International Conference on Research into Design (ICoRD 2019) – the largest in India in this area – written by eminent researchers from across the world on design processes, technologies, methods and tools, and their impact on innovation, for supporting design for a connected world. The theme of ICoRD‘19 has been “Design for a Connected World”. While Design traditionally focused on developing products that worked on their own, an emerging trend is to have products with a smart layer that makes them context aware and responsive, individually and collectively, through collaboration with other physical and digital objects with which these are connected. The papers in this volume explore these themes, and their key focus is connectivity: how do products and their development change in a connected world? The volume will be of interest to researchers, professionals and entrepreneurs working in the areas on industrial design, manufacturing, consumer goods, and industrial management who are interested in the use of emerging technologies such as IOT, IIOT, Digital Twins, I4.0 etc. as well as new and emerging methods and tools to design new products, systems and services.
Author: Lara Penin
Publisher: Bloomsbury Publishing
ISBN: 1472572599
Category : Design
Languages : en
Pages : 192
Get Book
Book Description
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
Author: Daniel C Funk
Publisher: Taylor & Francis
ISBN: 1000620387
Category : Business & Economics
Languages : en
Pages : 353
Get Book
Book Description
Now in a fully revised and updated second edition, this textbook offers a complete introduction to consumer behaviour in sport and recreation. Combining theory and cutting-edge research with practical guidance and advice, it helps students and industry professionals become more effective practitioners. Written by three of the world’s leading sports marketing academics, the book covers all the key topics in consumer behaviour, including: • user experience and service design • segmenting consumer markets, building profiles, and branding • decision-making and psychological consequences • consumer motivation, constraints, and personalities • service quality and customer satisfaction • sociocultural and technological advancements influencing consumption This updated edition includes expanded coverage of key emerging topics such as technology (from streaming apps to wearables), e-sports and gamification, consumer research, brand architecture, consumer decision making, and fan attitudes. Including international examples throughout, it helps the reader to understand customer motivation and how that drives consumption and how design-relevant factors influence user experiences and can be used to develop more effective marketing solutions. This book is an invaluable resource for anyone involved in the sport, recreation, and events industries, from students and academics to professional managers. An accompanying eResource provides quizzes exclusively for instructors to assist student learning.
Author: Andrew Josey
Publisher: Van Haren
ISBN: 9401801703
Category : Education
Languages : en
Pages : 158
Get Book
Book Description
This Pocket Guide provides a concise introduction to the IT4ITTM ReferenceArchitecture, Version 2.1, an Open Group Standard. The IT4IT standard provides avendor-neutral, technology-agnostic, and industry-agnostic reference architecture formanaging the business of IT, enabling insight for continuous improvement.This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What’smore, it’s authoritative with material derived from the official IT4IT documentationand contributions from members of the IT4IT Forum.The audience for this Pocket Guide is:• Individuals who require a basic understanding of the IT Value Chain and IT4ITReference Architecture• IT Professionals who are responsible for delivering services in a way that isflexible, traceable, and cost-effective• IT Professionals / Practitioners who are focused on instrumenting the ITmanagement landscape• IT leaders who are concerned about their operating model• Enterprise Architects who are responsible for IT business transformationTopics covered include:• An introduction to the IT4IT Reference Architecture, the structure of the IT4ITstandard, and the positioning of the IT4IT standard in the standards landscape• The IT Value Chain and IT4IT Reference Architecture concepts, including ValueStreams• The Strategy to Portfolio (S2P) Value Stream• The Requirement to Deploy (R2D) Value Stream• The Request to Fulfill (R2F) Value Stream• The Detect to Correct (D2C) Value Stream• A summary of the differences between the IT4IT Reference Architecture andITIL
Author: Kulkarni, Vinay
Publisher: IGI Global
ISBN: 1799801101
Category : Computers
Languages : en
Pages : 364
Get Book
Book Description
The five digital forces (mobility and pervasive computing, cloud, big data, artificial intelligence and robotics, and social media) are poised to bring great academic and industrial breakthroughs. All stakeholders want to understand how to best harness these forces to their advantage. While literature exists for understanding each force independently, there is a lack of knowledge on how to utilize all the forces together to realize future enterprises. Advanced Digital Architectures for Model-Driven Adaptive Enterprises is an essential reference source that explores the potential in unifying the five digital forces to achieve increased levels of agility, efficiency, and scale. Featuring coverage on a wide range of topics including socio-technical systems, adaptive architectures, and enterprise modeling, this book is ideally designed for managers, executives, programmers, designers, computer engineers, entrepreneurs, tool builders, digital practitioners, researchers, academicians, ands students at the graduate level.
Author: Andrew Josey
Publisher: Van Haren
ISBN: 9401806225
Category : Education
Languages : en
Pages : 198
Get Book
Book Description
This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification.This Study Guide is excellent material for: Individuals who require a basic understanding of the IT4IT Reference Architecture IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals who want to achieve a higher level certification in the IT4IT Certification Program (expected in 2017) in a stepwise approachA prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1668424061
Category : Business & Economics
Languages : en
Pages : 2129
Get Book
Book Description
The recent COVID-19 pandemic has emphasized the importance of safety and ergonomics in the workplace. From work-life balance and mental health to risk prevention, maintaining a healthy and happy workforce has become essential for the progress of every company. Moreover, ensuring inclusive spaces has become a pillar of business with some worrying that the diversity agenda will be overshadowed by the recent pandemic. It is imperative that current research is compiled that sheds light on the advancements being made in promoting diversity and wellbeing in the modern workforce. The Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce is a comprehensive reference source that provides the latest emerging research on diversity management and initiatives as well as occupational health and safety practices in the workplace. These concepts are necessary for global workplaces to remain safe, efficient, and inclusive. Covering topics such as employee equity, human resources practices, and worker wellbeing, this anthology provides an excellent resource for researchers, human resources personnel, managers, safety officers, policymakers, CEOs, students, professors, and academicians.
