Author: Wayne McCulloch
Publisher: Lioncrest Publishing
ISBN: 9781544516608
Category :
Languages : en
Pages : 344
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Book Description
As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Author: Malik Ronte Simmons
Publisher:
ISBN: 9781080628858
Category :
Languages : en
Pages : 106
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Book Description
With this book you'll discover the seven essential strategies you NEED for success!
Author: Nick Mehta
Publisher: John Wiley & Sons
ISBN: 1119167965
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Author: Nick Nanton
Publisher: Celebrity Press
ISBN: 9781733417648
Category :
Languages : en
Pages : 200
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Book Description
In working towards success, we wish to acquire pillars that best support and help us towards our mission--goals. These will often include gaining specific knowledge and developing new skillsets. We then use this knowledge gained from previous successes to move forward and achieve newer goals. Our foremost mission now becomes the accomplishment of our new goals; however, our current unique abilities may require us to acquire different pillars or methods to achieve them. The pillars successful people most o en utilize include specialized knowledge, planning, and perseverance. The greatest detracting elements are typically procrastination, inaction and analysis paralysis - these provide a convenient conduit to allow us to extract ourselves out of such ventures. To execute our plans, our desire to succeed must be greater than our fear of failure. The Celebrity Experts(R) in this book have achieved success in various fields. By observation and following their methods, we can reduce the time we spend experimenting with our own procedures - often a trial-and-error approach. These authors invariably tried and likely failed many times in their efforts to reach their goal, but their mentoring can save you untold amounts of time and heartbreak on your journey to success. They can show you PILLARS OF SUCCESS you will most likely need to accomplish your goal.
Author: James W. Sipe
Publisher: Paulist Press
ISBN: 158768490X
Category : Servant leadership
Languages : en
Pages : 291
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Book Description
Seven Pillars of Servant Leadership (Rev.) offers concrete, functional skills necessary to practice servant leadership—to lead by serving first.
Author: Jean Paul Isson
Publisher: John Wiley & Sons
ISBN: 111923316X
Category : Business & Economics
Languages : en
Pages : 340
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Book Description
Apply predictive analytics throughout all stages of workforce management People Analytics in the Era of Big Data provides a blueprint for leveraging your talent pool through the use of data analytics. Written by the Global Vice President of Business Intelligence and Predictive Analytics at Monster Worldwide, this book is packed full of actionable insights to help you source, recruit, acquire, engage, retain, promote, and manage the exceptional talent your organization needs. With a unique approach that applies analytics to every stage of the hiring process and the entire workforce planning and management cycle, this informative guide provides the key perspective that brings analytics into HR in a truly useful way. You're already inundated with disparate employee data, so why not mine that data for insights that add value to your organization and strengthen your workforce? This book presents a practical framework for real-world talent analytics, backed by groundbreaking examples of workforce analytics in action across the U.S., Canada, Europe, Asia, and Australia. Leverage predictive analytics throughout the hiring process Utilize analytics techniques for more effective workforce management Learn how people analytics benefits organizations of all sizes in various industries Integrate analytics into HR practices seamlessly and thoroughly Corporate executives need fact-based insights into what will happen with their talent. Who should you hire? Who should you promote? Who are the top or bottom performers, and why? Who is at risk to quit, and why? Analytics can provide these answers, and give you insights based on quantifiable data instead of gut feeling and subjective assessment. People Analytics in the Era of Big Data is the essential guide to optimizing your workforce with the tools already at your disposal.
Author: Martin G. Moore
Publisher: Rosetta Books
ISBN: 0795353081
Category : Business & Economics
Languages : en
Pages : 295
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Book Description
Fine-tune your leadership skills, solidify respect among your workforce, and ensure your company’s lasting success with tools from a winning CEO. When Martin G. Moore was asked to rescue a leading energy corporation from ever-increasing debt and a lack of executive accountability, he faced an uphill battle. Not only had he never before stepped into the role of CEO; he also had no experience in the rapidly evolving energy sector. Relying on the practical leadership principles he had honed throughout his thirty-three-year career, he overhauled the company’s culture, redefined its leadership capability, and increased earnings by a compound annual growth rate of 125 percent. In No Bullsh!t Leadership, Moore outlines these proven leadership principles in a clear, direct way. He sweeps away the mystical fog surrounding leadership today and lays out the essential steps for success. Moore combines this tangible advice with honest, real-world examples from his own career to provide a no-nonsense look at the skills a true leader possesses. Moore’s principles for no bullshit leadership focus on: · Creating value by focusing only on the things that matter most · Facing conflict, adversity, and ambiguity with decisiveness and confidence · Setting uncompromising standards for behavior and performance · Selecting and developing great people · Making those people accountable, and empowering them to do their best · Setting simple, value-driven goals and communicating them relentlessly Though the steps aren’t easy, they are guaranteed, if implemented, to lift your leadership—and your organization—to a higher level. Wherever you are in your career, No Bullsh!t Leadership will help you develop the skills and form the habits needed to become a no bullshit leader.
Author: John Gottman, PhD
Publisher: Harmony
ISBN: 0553447718
Category : Family & Relationships
Languages : en
Pages : 321
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Book Description
NEW YORK TIMES BESTSELLER • Over a million copies sold! “An eminently practical guide to an emotionally intelligent—and long-lasting—marriage.”—Daniel Goleman, author of Emotional Intelligence The Seven Principles for Making Marriage Work has revolutionized the way we understand, repair, and strengthen marriages. John Gottman’s unprecedented study of couples over a period of years has allowed him to observe the habits that can make—and break—a marriage. Here is the culmination of that work: the seven principles that guide couples on a path toward a harmonious and long-lasting relationship. Straightforward yet profound, these principles teach partners new approaches for resolving conflicts, creating new common ground, and achieving greater levels of intimacy. Gottman offers strategies and resources to help couples collaborate more effectively to resolve any problem, whether dealing with issues related to sex, money, religion, work, family, or anything else. Packed with new exercises and the latest research out of the esteemed Gottman Institute, this revised edition of The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.
Author: Daniel Biddle
Publisher: Xulon Press
ISBN: 1602667845
Category : Religion
Languages : en
Pages : 250
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Book Description
Proverbs offers incredible promises to those who seek God and live by Gods wisdom principles. This book can be used as a blueprint for building ones life after Gods wisdom principles, thereby bringing stability and success. (Christian)
Author: Jean-Paul Isson
Publisher: John Wiley & Sons
ISBN: 1118417089
Category : Business & Economics
Languages : en
Pages : 416
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Book Description
Plain English guidance for strategic business analytics and big data implementation In today's challenging economy, business analytics and big data have become more and more ubiquitous. While some businesses don't even know where to start, others are struggling to move from beyond basic reporting. In some instances management and executives do not see the value of analytics or have a clear understanding of business analytics vision mandate and benefits. Win with Advanced Analytics focuses on integrating multiple types of intelligence, such as web analytics, customer feedback, competitive intelligence, customer behavior, and industry intelligence into your business practice. Provides the essential concept and framework to implement business analytics Written clearly for a nontechnical audience Filled with case studies across a variety of industries Uniquely focuses on integrating multiple types of big data intelligence into your business Companies now operate on a global scale and are inundated with a large volume of data from multiple locations and sources: B2B data, B2C data, traffic data, transactional data, third party vendor data, macroeconomic data, etc. Packed with case studies from multiple countries across a variety of industries, Win with Advanced Analytics provides a comprehensive framework and applications of how to leverage business analytics/big data to outpace the competition.
