50 Activities for Dealing with Difficult Discussions at Work PDF Download
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Author: Peter R. Garber
Publisher:
ISBN:
Category : Business communication
Languages : en
Pages : 356
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Book Description
Helping you train employees how to be better and more confident communicators, this book provides highly interactive and engaging activities that offer practice in a key skill related to handling difficult conversations. --
Author: Peter R. Garber
Publisher:
ISBN:
Category : Business communication
Languages : en
Pages : 356
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Book Description
Helping you train employees how to be better and more confident communicators, this book provides highly interactive and engaging activities that offer practice in a key skill related to handling difficult conversations. --
Author: Jonamay Lambert
Publisher: Human Resource Development
ISBN: 1599965100
Category : Business & Economics
Languages : en
Pages : 178
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Book Description
This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents Part One: Group Workshop Activities: Two Responses to Conflict: Fight or Flight; How Can We Both Win? A Quick Demonstration; Individual Conflict Styles: A Zoological Approach; Approaches to Conflict: Role Play Demonstration; When Conflict Creates Stress, Don't Just Stand There...; Introduction to Listening: A Self Inventory; Red Flags; Benefits and Barriers: Exploring Third Party Intervention; Mismatched? Are You Reading the Non-Verbal Cues?; Constructive or Destructive Conflict: Lessons to be Learned; Gaining a Different Perspective; Assumptions: Who Needs 'Em?; Portrait of a Peacemaker; What Kind of Question is That?; Third-Party Mediation; Formulating Clear Agreements Part Two: Individualized Exercises and Assessments: Self-Assessment in Dealing with Differences; Analyzing A Conflict: Is It Worth Getting Into?; In the Heat of the Moment; How to Deal with Hot Buttons; Resolving a Conflict through Planning; Mediation: Test Your Knowledge; First Thoughts About Others: Perception IQ Quiz; Uncovering the Hidden Agenda; Your Turn: A Non-Judgmental Exercise; Supportive Listening: What's Your Score?; Escalate vs. Acknowledge: The Choice is Yours; Eight Different Points of View
Author: Elizabeth Sansom
Publisher: HRD Press, Inc
ISBN: 1599969785
Category : Business & Economics
Languages : en
Pages : 529
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Book Description
This manual of activities is written for support staff OCo the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. ItOCOs all here OC the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist OCo so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours. The 50 activities are conveniently organized into 10 areas: Orientation; Motivation and Empowerment; Caring for Our Customers; Face-to-Face Communication; Telephone Skills; Written Communication; Time Management; Managing Small Projects; Meetings; Presentation Skills. This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and OCobecause they are fun OCo have much more impact. With 50 Training Activities for Administrative, Secretarial and Support Staff, you can motivate your staff, encourage them to achieve the best possible standards and enable them to grow in their constantly evolving jobs."
Author: Jonamay Lambert
Publisher: Human Resource Development
ISBN: 0874259800
Category : Business & Economics
Languages : en
Pages : 326
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Book Description
Includes learning objectives, facilitator guidance, and reproducible materials. Training objectives: illustrate how cultural differences may impact behavior; increase awareness of the impact of culture; demonstrate skills for managing a culturally diverse workplace; address issues of gender in the workplace. Includes: icebreakers; participative exercises; role-plays; etc. Each 15 to 45 minutes.
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Sue Clark
Publisher:
ISBN: 9781852525408
Category : Business communication
Languages : en
Pages : 0
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Book Description
Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to reflecting on and carrying out difficult conversations. Exercises and examples are provided throughout.
Author: Douglas Stone
Publisher: Penguin
ISBN: 0593511697
Category : Psychology
Languages : en
Pages : 401
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Book Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author: QuickRead
Publisher: QuickRead.com
ISBN:
Category : Study Aids
Languages : en
Pages : 18
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Book Description
Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at
[email protected].
Author: Jonamay Lambert
Publisher:
ISBN:
Category :
Languages : en
Pages : 10
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Book Description
Author: David Lee
Publisher:
ISBN: 9781086572414
Category :
Languages : en
Pages : 84
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Book Description
Perhaps the biggest challenge-and the biggest source of stress-for most people in the workplace is dealing with difficult people and having difficult conversations. Dealing with a Difficult Co-worker, and future volumes in the Courageous Conversations at Work series, are each designed to present the reader with techniques and guiding principles for bringing up difficult issues in an entertaining story-based format. This series is also designed to be used by training and development professionals as the foundation for in-house seminars, where each story could be used to engage learners in a facilitated conversation or workshop on how to address the particular issue raised in that story.TABLE of CONTENTSSECTION ONEAbout This SeriesIntroductionWhere This Comes From and What That Has to Do With YouHow to Make the Most of ThisSECTION TWODid He Really Just Say That?From Ruminating to Plotting RevengeComing to My SensesSo What Does "Address an Issue Directly" Actually Look Like?What Do I Share And What Do I NOT Share?What's The Outcome I Desire?Transforming a Counterproductive Outcome Intention to a Productive OneStarting the Conversation Off on the Right FootWhat If It All Goes Wrong?How Do You Manage Up When Your Boss Isn't Likely to Care?Doesn't All This Worst Case Scenario Thinking Just Add To Your Stress?It's Game On...Why Did I Choose This for My Declaration/Invitation?Sam RespondsWas He Really Telling the Truth?What Can We Learn From Sam's Response?Where NOT To Go From HereGauging Someone's Comfort with Open, "Deep" ConversationTrue Confession TimeLet's End This Off on a High NoteSECTION THREEWhat Can We Learn From This Story?A Quick Review and Reminders For Future Courageous ConversationsNext StepsABOUT THE AUTHOR: David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service through his consulting, coaching, and training. He has worked with organizations and presented at conferences both domestically and abroad.Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message: "Every better business result you want requires having a better conversation."COMMENTS FROM SEMINAR PARTICIPANTS"Your presentation on Constructive Conversations got rave reviews and I hope we can bring you back to Granite State College again soon!"Beth Dalzell, Granite State College, NHYour program on Constructive Conversations was THE most memorable seminar I've ever attended, and I've been to a lot of training and a lot of school.Ingrid Lederman, DDJ Capital Management, LLC, Waltham, MA"It's an educational privilege and pleasure to learn from David Lee! When he's presenting to audiences large and small his insights about workplace dynamics, leadership, and striving for our personal best resonate with everyone. David provides invaluable aha moments that translate into actionable takeaways. He always exceeds expectations, leaving participants wanting more. Equally impressive are David's small group and team facilitation skills. Having participated in several of David's sessions with my C-suite colleagues, I've witnessed David's strong listening skills and ability to synthesize information and appropriately direct (and re-direct) conversations. Because he has the ability to build trust and rapport quickly, it affords him the necessary gateway for a deep dive into pertinent issues. His presence and unique coaching style lead to worthwhile learning for everyone. Five stars for David Lee!" Lisa Drew McIlwain, Southern Maine Health Center, ME
