42 Rules for Outsourcing Your Call Center PDF Download
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Author: Geoffrey A. Best
Publisher: Happy About
ISBN: 1607730693
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Author: Geoffrey A. Best
Publisher: Happy About
ISBN: 1607730693
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Author: Rosemary Coates
Publisher: Happy About
ISBN: 1607730707
Category : Business & Economics
Languages : en
Pages : 144
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Book Description
With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience
Author: Geoffrey A. Best
Publisher: Happy About
ISBN: 1607730685
Category : Business & Economics
Languages : en
Pages : 139
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Book Description
A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Author: Mari Anne Vanella
Publisher: Happy About
ISBN: 1607730995
Category : Business & Economics
Languages : en
Pages : 110
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Book Description
Vanella's easy-to-read guide gives concise, easy-to-implement methods to get results with cold calls.
Author: American Bar Association. House of Delegates
Publisher: American Bar Association
ISBN: 9781590318737
Category : Law
Languages : en
Pages : 216
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Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author:
Publisher:
ISBN:
Category : Business
Languages : en
Pages : 1920
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Book Description
Author:
Publisher:
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Category : Government purchasing
Languages : en
Pages : 1358
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Book Description
Author: Dan Blacharski
Publisher: Atlantic Publishing Company
ISBN: 0910627525
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
Author: John K. Halvey
Publisher: John Wiley & Sons
ISBN: 0470126930
Category : Business & Economics
Languages : en
Pages : 602
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Book Description
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
Author: Gene Marks
Publisher: Alpha Books
ISBN: 9781592573707
Category : Business & Economics
Languages : en
Pages : 356
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Book Description
Nowadays just about anything can be outsourced. From telemarketing to inventory management, collecting receivables to answering the phone, email account hosting to company management, it's all up for grabs. Business owners, managers at mid-level companies, and entrepreneurs who are even thinking about outsourcing some part of the business need The Complete Idiot's Guide to Successful Outsourcing. Included- The historical and global issues of outsourcing that may affect outsourcing decisions Tips on how to determine whether or not to outsource at all Advice on how to decide the costs and benefits of outsourcing Guidance on hiring and managing the outsourced help An explanation of ways to stay within government compliance
