1997 Customer Satisfaction Survey Report PDF Download
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Author: Lori Thurgood
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
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Author: Lori Thurgood
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
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Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 470
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Book Description
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies
Publisher:
ISBN:
Category : History
Languages : en
Pages : 824
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Author: John Halligan
Publisher: ANU E Press
ISBN: 1921536438
Category : Political Science
Languages : en
Pages : 234
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Book Description
Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Author: Wirthlin Worldwide
Publisher: Transportation Research Board
ISBN: 9780309066600
Category : Transportation
Languages : en
Pages : 380
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Book Description
The report documents and presents how the image of transit can be strengthened by building on existing positive perceptions. The research provides a communications strategy to guide national, regional, and local efforts to enhance the image and visibility of transit in order to create a more positive and supportive environment.
Author: Teresa Swartz
Publisher: SAGE
ISBN: 9780761916123
Category : Business & Economics
Languages : en
Pages : 538
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Book Description
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Author:
Publisher:
ISBN:
Category : Government paperwork
Languages : en
Pages : 336
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Book Description
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 1790
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Book Description
Author: Frederick Pontius
Publisher: John Wiley & Sons
ISBN: 0471447412
Category : Science
Languages : en
Pages : 1072
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Book Description
The Drinking Water Act Amendments of 1996 instituted wide-ranging regulatory changes to the seminal Safe Drinking Water Act (SDWA)-such as providing funding to communities facing health risks, focusing regulatory efforts on contaminants posing such health risks, and adding flexibility to the regulatory process- and the amendments continue to shape regulations and regulatory policy to this day. Editor Frederick Pontius's Drinking Water Regulation and Health provides a comprehensive, up-to-date resource on the current regulatory landscape. Drinking Water Regulation and Health serves as a guide for water utilities, regulators, and consultants, forecasting future trends and explaining the latest developments in regulations. A diverse group of contributors covers topics such as water treatment, water protection, how some of the regulations have been interpreted in the courts, how water utilities can stay in compliance, and how to satisfy customer expectations, especially sensitive subpopulations. Divided into four sections - The SDWA and Public Health, Regulation Development, Contaminant Regulation and Treatment, and Compliance Challenges - the book includes chapters on: * Improving Waterborne Disease Surveillance * Application of Risk Assessments in Crafting Drinking Water Regulations * Control of Drinking Water Pathogens and Disinfection By-Products * Selection of Treatment Technology for SDWA Compliance * Death of the Silent Service: Meeting Consumer Expectations * Achieving Sustainable Water Systems * What Water Suppliers Need to Know About Toxic Tort Litigation
Author: Michael R. Baltes
Publisher:
ISBN:
Category : Bus lines
Languages : en
Pages : 172
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Book Description
