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Author: C. David Crouch
Publisher:
ISBN: 9781532083310
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What's the main thing your team is trying to accomplish? What do you value so strongly that you're not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.
Author: C. David Crouch
Publisher:
ISBN: 9781532083310
Category : Business & Economics
Languages : en
Pages : 190
Get Book Here
Book Description
"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What's the main thing your team is trying to accomplish? What do you value so strongly that you're not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.
Author: C. David Crouch
Publisher: iUniverse
ISBN: 1532083300
Category : Business & Economics
Languages : en
Pages : 178
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Book Description
"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What’s the main thing your team is trying to accomplish? What do you value so strongly that you’re not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.
Author: Karen Armstrong
Publisher: Anchor
ISBN: 0307595633
Category : Religion
Languages : en
Pages : 210
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Book Description
One of the most original thinkers on the role of religion in the modern world—and the bestselling author of such acclaimed books as A History of God, Islam, and Buddha—now gives us a thoughtful, and thought-provoking book that can help us make the world a more compassionate place. Karen Armstrong believes that while compassion is intrinsic in all human beings, each of us needs to work diligently to cultivate and expand our capacity for compassion. Here, she sets out a program that can lead us toward a more compassionate life. The twelve steps Armstrong suggests begin with “Learn About Compassion” and close with “Love Your Enemies.” In between, she takes up “compassion for yourself,” mindfulness, suffering, sympathetic joy, the limits of our knowledge of others, and “concern for everybody.” She suggests concrete ways of enhancing our compassion and putting it into action in our everyday lives, and provides, as well, a reading list to encourage us to “hear one another’s narratives.” Throughout, Armstrong makes clear that a compassionate life is not a matter of only heart or mind but a deliberate and often life-altering commingling of the two.
Author: Joe McDermott
Publisher: Anson Reed Limited
ISBN: 0955262917
Category : Business & Economics
Languages : en
Pages : 271
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Book Description
This great book contains 210 tough interview questions with model answers based on actual replies given by winning candidates at job interviews and covers all the essentials, what to do before, during and after the job interview to guarantee success. Presented in three parts, with Part I dealing with job interview theory, how to succeed at different types of interviews including panel and telephone interviews, what every interviewer is looking for and an analysis of the different types of questions and styles that one may encounter. Part II contains a practical easy to follow 12 step action plan including how to predict the questions you will be asked, what to wear, how to overcome interview nerves and how to follow up to win. Part III details 210 job interview questions such as commonly asked competency based questions, behavioural questions and questions for those being interviewed for their first job. Also provided is 120 great answers based on actual replies given by winning candidates which can be used to answer most interview questions you will encounter, an analysis of what the interviewer is looking for with each question and 120 answers to avoid at all costs. The most comprehensive guide available, all you need to succeed in one great volume and essential for the job hunter serious about winning great job offers.
Author: Thomas Harvey
Publisher: Rowman & Littlefield Publishers
ISBN: 9781610489836
Category : Academic achievement
Languages : en
Pages : 0
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Book Description
This book covers what twelve steps school leaders need to take to make for a high-achieving school environment. It encompasses strong leadership, vision and values, high expectations, embedded professional development, flexibility and resilience, and seven more steps. It concludes with a questionnaire, the High Expectations Environmental Scale (HEES), which you may apply to your organization to determine its level of high expectations.
Author: Adil F. Dalal
Publisher: CRC Press
ISBN: 1439849137
Category : Business & Economics
Languages : en
Pages : 684
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Book Description
Asking tough questions about the current state of project management, The 12 Pillars of Project Excellence: A Lean Approach to Improving Project Results provides groundbreaking techniques to achieve excellence in project leadership that can result in six sigma type results or failure-free projects. It unveils novel solutions and breakthrough concepts—including project culture analysis, the five powers of project leadership, the power of visualizationTM, the science of simplicityTM, dynamic risk leadership, and dynamic project failures analysis—to help you chart the most efficient path to the pinnacle of project leadership. Winner of a 2013 Axiom Business Book Award The author provides the cutting-edge methods based on decades of personal practical experience, valuable lessons learned, and authoritative insights gained from leading over 300 projects to successful conclusions. Complete with powerful tools for organizational- and self-assessment on the accompanying downloadable resources, this book will not only transform your approach to project management, but will also provide you with the tools to develop effective leaders and consistently achieve exceptional business results. Some Praise for the Book: ... a highly pragmatic guide to project management. ... lays out the way of thinking that underpins success... a book that everyone could benefit from. —Mikel J. Harry, Ph.D., co-creator of Six Sigma provides the most significant contribution for leaders to mitigate project risks, assure sustainable growth, and guarantee survival... . —Carlos Alberto Briganti, general manager of Eaton Europe and Japan, 2001-2003; vice president of Eaton South America 2004-2007 ... one of the BEST books I have ever read on project leadership. —John Salazar, CIO Department of Work Force Solutions; former CIO of Department of Taxation & Revenue, State of New Mexico ... a comprehensive guide that will assist any business leader within an organization to consistently achieve excellent business results! A ‘must buy’—get it now! —Billy Billimoria, director, customer applications, BAE Systems; program director, Lockheed Martin; project engineer, Space Shuttle and Support Equipment Design
Author: Michael W. Kublin
Publisher: Author House
ISBN: 1456719386
Category : Self-Help
Languages : en
Pages : 87
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Book Description
Its not easy being a leader. It takes courage and commitment, the willingness to step out of our comfort zone, the need to readily adapt to change, and the obligation to develop our skill set and the skills within our organization. To some this is fearful. Dealing with the unknown or facing a known weakness creates discomfort. Another way to look at it is that courage and commitment are required to become a stronger leader. Embracing both the fear and courage emotions we feel can actually be inspirational! After observing many leaders who have come through PeopleTek programs, we noticed that the ones who are successful both in life and work have a specific set of characteristics and behaviors. Living your life with courage is how it all begins! Courage is the single most important attribute any leader must have in order to be effective and successful. We call this CourageAbility. CourageAbility is the ability to live both your dreams and professional life the way you want, while achieving your goals and exceeding in your lifes ambitions and objectives. It is taking and empowering yourself and others to go where you or they have never gone before. The 12 CourageAbility factors include: 1. Passion - Having and living your dream. 2. Documenting your goals. 3. Committing to your goals. 4. Understanding your strengths and the strengths of others. 5. Communicating with confidence and clarity. 6. Understanding and managing conflict with a purpose. 7. Developing others. 8. Delegating. 9. Developing a skill. 10. Remaining controlled. 11. Rewarding and recognizing. 12. Succeeding and learning from failure. A CourageAbility self assessment is provided; identify your high and low scores and determine how closely your behaviors align with your beliefs!
Author: Terry L. Mathis
Publisher: John Wiley & Sons
ISBN: 1118530241
Category : Technology & Engineering
Languages : en
Pages : 221
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Book Description
Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.
Author: M U Shah
Publisher: Clever Fox Publishing
ISBN:
Category : Antiques & Collectibles
Languages : en
Pages : 270
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Book Description
The Twelve Steps to a Life of Exemplary Excellence is a concise, well-structured guide that elucidates the art and science of achieving excellence in personal and professional lives. The book dissects the complex process of excelling in life and presents it in the form of twelve actionable steps. Thoughtfully conceived, scientifically designed and painstakingly refined, this twelve-step process smartly exploits the powerful link between thoughts (at the subconscious mind level), words (at the communication or relationship level), desires (at the inspiration level), actions (at the physical level) and destiny (at the realisation level) and thus paving a way for manifestation of thoughts. Woven around the altruistic and other laudable philosophies of life, the book gives access to the next level of thinking in time and life management. It shows the way to create a life enriched by sound personal vision and goals so that we may each become living tapestries of fulfilment. Packed with powerful tips propagating a people-first and people-focused culture, the book has gained the confidence of a burgeoning count of esteemed readers worldwide. This book is a must-read if you want to achieve holistic excellence in life together with serenity and peace of mind. You are a decision away from a mega transformation of your life. The decision to read this book can do that transformation.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
