101 Communication Skills for Veterinary Teams PDF Download
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Author:
Publisher:
ISBN: 9780988183407
Category : Communication in medicine
Languages : en
Pages : 140
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Book Description
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Author:
Publisher:
ISBN: 9780988183407
Category : Communication in medicine
Languages : en
Pages : 140
Get Book Here
Book Description
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Author: Jane R. Shaw
Publisher: John Wiley & Sons
ISBN: 1119382718
Category : Medical
Languages : en
Pages : 262
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Book Description
Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
Author: Amanda L. Donnelly
Publisher: American Animal Hosp Assoc
ISBN: 1583261230
Category : Medical
Languages : en
Pages : 210
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Book Description
Author: Katherine Dobbs
Publisher: American Animal Hosp Assoc
ISBN: 1583261060
Category : Animal health technicians
Languages : en
Pages : 210
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Book Description
101 Veterinary Technicians Questions Answered is ideal for entry-level technicians, and even seasoned professionals will learn something new. The book is filled with practical suggestions to motivate you and increase your skills and productivity. We found experienced veterinary technicians working in the field to answer your most pressing veterinary technology questions - truly making this a tool for technicians. Their answers include tops that you can implement immediately to start making your job easier and more rewarding. This handy book also includes resource referrals to learn more about topics central to the field.
Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0443122202
Category : Medical
Languages : en
Pages : 361
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Book Description
- Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.
Author: Robin Brogdon
Publisher: American Animal Hosp Assoc
ISBN: 158326163X
Category : Medical
Languages : en
Pages : 154
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Book Description
Author: Beth Seltzer, MD, MPH
Publisher: Springer Publishing Company
ISBN: 0826146937
Category : Medical
Languages : en
Pages : 459
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Book Description
The public health landscape is one of the most rapidly growing and cutting-edge fields at the moment and, in the wake of the global COVID-19 pandemic, there has never been a more meaningful time to enter the field. This thoroughly updated and revised third edition of 101+ Careers in Public Health continues to act as a career guide both for students seeking a first job in the field of public health and for anyone seeking guidance on how to best navigate the next stages of an existing career. Discussing not only emerging career paths but also traditional and familiar job types in public health, this book offers comprehensive advice and practical tips. It includes a wide survey of career profiles, including careers closely involved with pandemic response, climate change, technology and data science, and social justice advocacy. This third edition continues to provide a clear introduction to the history of public health with detailed descriptions of the many educational pathways that lead to public health careers. The book explores more than 120 different jobs in public health, with complete job descriptions, educational requirements, and future outlooks in addition to public health profiles from working professionals in the field. Whether interested in positions in government, healthcare, non-governmental organizations, technology, research, academia, philanthropic organizations, global health, consulting, or other private sector companies, this exciting third edition of 101+ Careers in Public Health provides excellent career guidance and produces helpful self-reflection when deciding on a public health career path. Key Features: Provides an introduction to the important competencies, training, and requirements needed to secure job opportunities at different career stages Includes step-by-step advice on how to network, apply, and interview for the job that best matches your interests, complete with a sample resume and cover letter Presents 50 new interviews from early career, management, and leadership positions as well as job descriptions for 20 occupations new to this edition Expanded coverage on global health and related opportunities, in addition to jobs in data science and technology Offers career advice for entry-level candidates and also for anyone looking to change careers
Author: Ryane E. Englar
Publisher: 5m Books Ltd
ISBN: 1789181585
Category : Medical
Languages : en
Pages : 1024
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Book Description
This workbook is intended to be a bridge between classroom learning and clinical training; to improve patient care and clinician confidence in practice. Common presentations in small animal practice are presented as real-world case studies while the reader is guided through work-up, critical thinking and problem solving to run the consultation efficiently. Key concepts of anatomy, physiology, radiology, clinical pathology, medicine and surgery are covered and readers are guided through history-taking and diagnostics to perform an effective consultation. Cases discussed include vaccinating the new kitten, castrating the new puppy, the puppy with diarrhoea, the blind cat, the head-shaking dog, the itchy dog. Categories of complaints covered include body weight, urinary problems, the digestive system, respiratory issues, eye problems, skin and soft tissue complaints, cardiovascular, reproductive, aural and neurological complaints. The aim is to present a problem-first approach and to encourage readers to think like clinicians rather than students by instilling a case-based problem solving approach. 5m Books
Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323290426
Category : Medical
Languages : en
Pages : 486
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Book Description
The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 1119540704
Category : Medical
Languages : en
Pages : 1106
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Book Description
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
