Your Call Is (Not That) Important to Us PDF Download
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Author: Emily Yellin
Publisher: Simon and Schuster
ISBN: 1416594574
Category : Business & Economics
Languages : en
Pages : 355
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Book Description
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Author: Emily Yellin
Publisher: Simon and Schuster
ISBN: 1416594574
Category : Business & Economics
Languages : en
Pages : 355
Get Book Here
Book Description
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Author: Laura Penny
Publisher: McClelland & Stewart
ISBN: 1551992884
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Author: Soo-Inn Tan
Publisher: Graceworks
ISBN: 9811436657
Category : Religion
Languages : en
Pages : 78
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Book Description
All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.
Author: United States
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 1722
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Book Description
Author: Wallace
Publisher: Pearson Education India
ISBN: 9788131700433
Category :
Languages : en
Pages : 328
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Book Description
Author: Kevin Brennfleck
Publisher: John Wiley & Sons
ISBN: 0787968951
Category : Religion
Languages : en
Pages : 311
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Book Description
An action-plan for self-fulfillment that helps people find their true calling in life This practical and inspirational guide helps Christian men and women of all ages identify and use their God-given gifts to find purpose, direction, and joy in their life and work. Based on their years of counseling and experience, Kevin and Kay Marie Brennfleck offer action-oriented tools and a proven methodology to help readers develop the decision-making skills they need to discover and live the life that God intended, maximizing the synergies between ministry, work, and spiritual gifts. Kevin and Kay Marie Brennfleck (Pasadena, CA) are nationally recognized experts in career counseling, work satisfaction, and productivity. Their Web site, www.ChristianCareerCenter.com, is the most visited Christian career site on the Internet.
Author: Rajika Bhandari
Publisher: Simon and Schuster
ISBN: 1647421845
Category : Biography & Autobiography
Languages : en
Pages : 271
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Book Description
Growing up in middle-class India, Rajika Bhandari has seen generations of her family look westward, where an American education means status and success. But she resists the lure of America because those who left never return—they all become flies trapped in honey in a land of opportunity. As a young woman, however, she finds herself heading to a US university to study, following her heart and a relationship. When that relationship ends and she fails in her attempt to move back to India as a foreign-educated woman, she returns to the US and finds herself in a job where the personal is political and professional: she is immersed in the lives of international students who come to America from over 200 countries, the universities that attract them, and the tangled web of immigration that a student must navigate. An unflinching and insightful narrative that explores the global appeal of a Made in America education that is a bridge to America’s successful past and to its future, America Calling is both a deeply personal story of Bhandari’s search for her place and voice, and an incisive analysis of America’s relationship with the rest of the world through the most powerful tool of diplomacy: education. At a time of growing nationalism, a turning inward, and fear of the “other,” America Calling is ultimately a call to action to keep America’s borders—and minds—open.
Author: Larry Troxel
Publisher: AuthorHouse
ISBN: 1456714988
Category : Family & Relationships
Languages : en
Pages : 134
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Book Description
Poems, prn (Latin: pro re nata) is a compilation of recent poems by Larry Troxel. He separated them into two groupings; the first consisting of poems that are more about the lighter and serious sides of life, and the sweet feelings and inspiration that evolve there from. From those selections his associate James Atkinson, an accomplished musician and composer, has created and recorded beautiful songs on a CD Music and Poetry From the Heart, with poems such as My Soul, The Flowers Say, Touchings, and Waves. The second group is poems that paint, in the brightest colors, his religiosity, principals of faith, devotion and church. It is his hope that some may find what he has written to be interesting, agreeable, and maybe even inspiring, prn.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: K. A. Williams
Publisher: K. A. Williams
ISBN:
Category : Poetry
Languages : en
Pages : 55
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Book Description
Book contains 40 poems - 19 free verse and 21 rhymes. Topics include nature, couples etc.
