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Author: Paul R. Timm
Publisher:
ISBN: 9781564142993
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
A refresher on developing an authoritative, clear and friendly phone manner.
Author: Paul R. Timm
Publisher:
ISBN: 9781564142993
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
A refresher on developing an authoritative, clear and friendly phone manner.
Author: Paul R. Timm
Publisher:
ISBN: 9781564143266
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
Includes index.
Author: Elayne Nusbaum
Publisher: Lulu.com
ISBN: 1304345785
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
: WINNING ANSWERS TO ALL YOUR COLD CALLING QUESTIONS WINNING ANSWERS TO ALL YOUR TELEMARKETING QUESTIONS WINNING ANSWERS TO ALL YOUR TELESALES QUESTIONS ELAYNE NUSBAUM COLD CALLING
Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1601637020
Category : Business & Economics
Languages : en
Pages : 160
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Book Description
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Author: Gary S. Goodman
Publisher: Prentice Hall
ISBN:
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
Author: Michael Ra Bouchard
Publisher: iUniverse
ISBN: 1462022502
Category : Psychology
Languages : en
Pages : 376
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Book Description
Thoughts are very real things. They can be compared to the elements that create the weather we experience. From clear and sunny to overcast and dreary, your thought-machine mind creates your reality. Whether or not you are consciously aware of it, you alone control the angles and rotations of the kaleidoscopic mirrors within the workings of your mind. If you don't like your reality, you can always adjust your outlook simply by adjusting your way of thinking. One of life's mercies is that we can retrain our mind. This guide is an appeal for rational thinking. When all is said and done, there are only three fundamental areas over which you have any real control in your life: how you think/feel (as in two sides of the same coin), how you act, and how you react. When you are unhappy in life or love, the best place to start looking for both the cause and the cure is within the inner narrative of your thoughts. It is here you will find the fountainhead of resiliency from which your strength and well-being flow. Resiliency in people is not an accidental occurrence; rather, it is the cumulative effect of an individual's decision making. In a nutshell, humans need not always interpret things in the negative, instead, the choice to view things either as "a positive" or as "a negative" is entirely your own to make. The intelligent approach insists you strive to see both the positive and the negative in people, situations, and events. Doing so won't negate the negative, it simply helps to balance it. The knowledge contained in A User's Guide to Your Mind is threefold: how to live mindfully of your thoughts, how to exercise emotional intelligence in relationships, and how to exercise social intelligence in everyday life. Exercising social and emotional intelligence--along with good old common sense--is essential to soundly managing your thoughts, feelings, and behaviors. If you are tired of just talking about making changes and are now actually prepared to do something about it, the guidance within will provide detailed blueprints to get you started in redesigning your life and relationships. Best of all, you can implement what you learn as you see fit, according to your own goals, value system, and moral principles. This book shows you how.
Author: Shaun Belding
Publisher: Kogan Page Publishers
ISBN: 074945914X
Category : Business & Economics
Languages : en
Pages : 192
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Book Description
In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.
Author: Mark Pack
Publisher: Biteback Publishing
ISBN: 1785901699
Category : Political Science
Languages : en
Pages : 316
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Book Description
In politics there are no prizes For second place. Luckily, seasoned campaign professionals Mark Pack and Edward Maxfield have distilled successful electoral tactics from around the globe into 101 bite-sized lessons to help steer you on the course to power. Learn how to pass the three-seconds test, why you should actually embrace online trolls, and why you must never, ever, forget the law of the left nostril. Packed with advice and practical tips, this new, fully updated third edition of the classic political guide reveals the insider secrets and skills you need to make sure you're in pole position on election day.
Author: Marybeth Rael
Publisher:
ISBN: 0970508972
Category : Law
Languages : en
Pages : 184
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Book Description
The diversity visa lottery is a complex process that can make or break a family's entry into the United States. Each year millions apply for a green card, but many fail because they do not follow the ever-changing requirements or have prior knowledge of the rules. With this in mind, Marybeth Rael and J. Stephen Wilson developed Win the Green Card Lottery! The COMPLETE Do-It-Yourself Guide. Edited by James T. Daly, Attorney At Law, the 2005 edition for DV-2007 outlines the entire procedure from entering the lottery to obtaining a permanent resident visa. They also offer the only independent review of lottery services for those who need third party assistance. Now in its fourth year, this inexpensive guide provides over 20 crucial tips and essential guidelines to help eliminate common mistakes throughout the process, plus an entire chapter devoted to lottery winners. With these easy-to-read instructions, entrants will: Submit photographs that meet current State Department requirements, Understand the latest lottery rules to easily register themselves online, Comprehend instructions for registering family members, Determine qualifications for alternate state chargeability, Recognize why lottery entrants are disqualified, Enter multiple applications where instructed, Avoid costly pitfalls that can prevent you from obtaining a visa, Know what to do if out of status and win the lottery, Identify other ways to get a green card, Pass the visa interview, and much more. Author Marybeth Rael wrote Win the Green Card Lottery! based on her experience with the American Green Card Lottery Network, a lottery service she established to help prospective immigrants prepare diversity visa applications. Shealso wrote the first book dedicated to the visa lottery published by Self-Counsel Press in 2002. J. Stephen Wilson is the co-author, publisher and owner of mygreencard.com, a leading green card lottery informational site featuring weekly immigration news, and immigration books, reports, and related publications. Editor James T. Daly is a practicing immigration attorney specializing in visa and other immigration matters. His firm, Daly Law Office, is located in Santa Barbara, California. Jim is a member of the American Immigration Lawyers Association.
Author: Philip Max Kay
Publisher: CRC Press
ISBN: 1040158862
Category : Computers
Languages : en
Pages : 130
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Book Description
For anyone ready to launch a successful career in sales for telecom equipment, services and technologies, or for veterans ready to break through to a higher level, this book provides a practical eight-step program for successful selling.
