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Author: Thomas A. Stewart
Publisher: HarperCollins
ISBN: 0062415700
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Thomas A. Stewart
Publisher: HarperCollins
ISBN: 0062415700
Category : Business & Economics
Languages : en
Pages : 173
Get Book Here
Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Mindy Thomas
Publisher: HarperCollins
ISBN: 0358309344
Category : Juvenile Nonfiction
Languages : en
Pages : 195
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Book Description
A #1 New York Times Bestseller! Based on their #1 kids podcast, Wow in the World, hosts Mindy Thomas and Guy Raz take readers on a hilarious, fact-filled, and highly illustrated journey through the human body—covering everything from our toes to our tongues to our brains and our lungs! WHY in the world do I have a belly button? And WHAT in the world does it do? WHEN in the world will my nose stop growing? And HOW in the world does my pee keep flowing? The human body is a fascinating piece of machinery. It's full of mystery, and wonder, and WOW. And it turns out, every single human on the planet has one! Join Mindy Thomas and Guy Raz, hosts of the mega-popular Wow in the World podcast, as they take you on a fact-filled adventure from your toes and your tongues to your brain and your lungs. Featuring hilarious illustrations and filled with facts, jokes, photos, quizzes, and Wow-To experiments, The How and Wow of the Human Body has everything you need to better understand your own walking, talking, barfing, breathing, pooping body of WOW!
Author: Mike Byam
Publisher: Terryberry Books
ISBN: 0615252990
Category : Business & Economics
Languages : en
Pages : 141
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Book Description
Author: John C. Pelkey
Publisher: AuthorHouse
ISBN: 1418475289
Category : Family & Relationships
Languages : en
Pages : 321
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Book Description
Shy Jon Perone is just getting by when an incident introduces him to the world of running. When he meets pretty Jennifer Carling, a new student in his school, he falls for her, hard. Overcoming his fear of everyone and everything to be in her life, he joins the track team and excels. Jennifer rewards his effort when she asks him to teach her how to run. However, a web of deceit and neglect rules Jennifer's life and snares Jon, ill equipped to handle both his emotions and the downward spiraling situations. Can Jon overcome the barriers of innocence, youth, and fear to succeed in life and find happiness with Jennifer? You'll have to read RUNNERS to find out.
Author: William H. Miller
Publisher:
ISBN:
Category : Fish stocking
Languages : en
Pages : 288
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 712
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Book Description
Author: Lester Chadwick
Publisher: BoD - Books on Demand
ISBN:
Category : Fiction
Languages : en
Pages : 191
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Book Description
"Batting to Win" is an engaging novel written by Lester Chadwick that immerses readers in the exciting world of baseball and follows the gripping journey of its protagonist, Joe Matson, as he strives to achieve success both on and off the field. In this installment of the "Baseball Joe" series, Joe Matson finds himself facing new challenges and opportunities as he continues to pursue his passion for baseball. As a talented player with a deep love for the game, Joe is determined to make his mark and contribute to his team's victories. The story revolves around Joe's experiences as he becomes an integral part of his team's efforts to win games and championships. Readers are taken on a roller-coaster ride of emotions as they witness the highs of victory and the lows of defeat alongside Joe and his teammates. The novel skillfully captures the exhilarating moments of success and the lessons learned from setbacks, painting a vivid picture of the trials and tribulations that come with competitive sports. As Joe's character develops, readers witness his growth not only as a skilled athlete but also as a leader and a friend. The novel explores Joe's interactions with his teammates, coaches, and mentors, showcasing the importance of teamwork, camaraderie, and mutual support. Joe's determination, work ethic, and positive attitude inspire those around him and serve as a source of motivation for both his team and the readers. Lester Chadwick's descriptive prose brings the baseball games to life, allowing readers to feel the excitement and tension on the field as Joe and his teammates strive to emerge victorious. The author's attention to detail in capturing the strategies, plays, and dynamics of the sport adds depth and authenticity to the narrative. Beyond the baseball action, "Batting to Win" also delves into Joe's personal life, relationships, and aspirations. The novel offers insights into Joe's family, his interactions with his friends, and his dreams for the future. This multi-dimensional portrayal adds depth to the character and makes him relatable to readers of all ages. "Batting to Win" is not just a story about baseball—it's a story about determination, perseverance, and the pursuit of excellence. Through Joe Matson's journey, readers learn valuable lessons about the importance of hard work, resilience, and the joy of pursuing one's passions. The novel's engaging narrative and relatable characters make it a compelling read for anyone who loves sports, adventure, and stories of personal growth.
Author: Autumn Wind Dancing Daystar
Publisher: Autumn Wind Dancing Daystar
ISBN:
Category : Architecture
Languages : en
Pages : 373
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Book Description
Autumn Wind Dancing Daystar''s roots run deep in the soil of an Indigenous reservation in Alberta, Canada. Growing up as a third-generation survivor of residential schools, her upbringing was a tapestry woven with stories of resilience and strength. With a hereditary chief for a grandfather and a father who served in WWII, she was raised with the spirit of a warrior and the wisdom of generations past. From a young age, her parents instilled in her a love for writing, a passion that lay dormant until later in life when she realized it was her true calling. She poured herself into crafting this book with every fiber of her being, driven by a desire to share her truth with the world. While her academic achievements—a BA in Political Science from the University of Lethbridge and a Master''s Degree in Leadership & Administration from Gonzaga University—have undoubtedly shaped her perspective, the ancestral wisdom passed down through generations forms the heartbeat of her message. Autumn Wind Dancing''s educational journey was marked by challenges and triumphs. Despite the absence of a high school on the reservation during her time, she pursued her studies, facing the "culture shock" of transitioning to city life for high school. Although she initially left high school in grade 12, the support and belief of a Mormon guidance counselor led her back to finish and pursue a university education. Around a decade ago, Autumn found solace and truth in the teachings of The Book of Mormon upon joining the Church of Jesus Christ of Latter-Day Saints. Its profound message resonated with her, reflecting the essence of humanity across time. As she embraced her new faith, she found a sense of belonging and purpose. Her name, Autumn Wind Dancing, carries the echoes of her Plains Cree heritage, bestowed upon her by elders with deep significance. In a symbolic act of reclaiming identity, she legally adopted her traditional Cree name under Article 17 of the Truth & Reconciliation Call To Action, honoring her roots and journey towards reconciliation. writing, a passion that lay dormant until later in life when she realized it was her true calling. She poured herself into crafting this book with every fiber of her being, driven by a desire to share her truth with the world. While her academic achievements—a BA in Political Science from the University of Lethbridge and a Master''s Degree in Leadership & Administration from Gonzaga University—have undoubtedly shaped her perspective, the ancestral wisdom passed down through generations forms the heartbeat of her message. Autumn Wind Dancing''s educational journey was marked by challenges and triumphs. Despite the absence of a high school on the reservation during her time, she pursued her studies, facing the "culture shock" of transitioning to city life for high school. Although she initially left high school in grade 12, the support and belief of a Mormon guidance counselor led her back to finish and pursue a university education. Around a decade ago, Autumn found solace and truth in the teachings of The Book of Mormon upon joining the Church of Jesus Christ of Latter-Day Saints. Its profound message resonated with her, reflecting the essence of humanity across time. As she embraced her new faith, she found a sense of belonging and purpose. Her name, Autumn Wind Dancing, carries the echoes of her Plains Cree heritage, bestowed upon her by elders with deep significance. In a symbolic act of reclaiming identity, she legally adopted her traditional Cree name under Article 17 of the Truth & Reconciliation Call To Action, honoring her roots and journey towards reconciliation.
Author:
Publisher:
ISBN:
Category : Meteorology
Languages : en
Pages : 420
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Book Description
Author: United States. Federal Communications Commission
Publisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 910
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Book Description
