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Author: Phillip Van Hooser
Publisher: John Wiley & Sons
ISBN: 0471763616
Category : Business & Economics
Languages : en
Pages : 206
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Book Description
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Author: Phillip Van Hooser
Publisher: John Wiley & Sons
ISBN: 0471763616
Category : Business & Economics
Languages : en
Pages : 206
Get Book Here
Book Description
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Author: Adam Falkner
Publisher: SCB Distributors
ISBN: 194373576X
Category : Poetry
Languages : en
Pages : 83
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Book Description
2021 Midwest Book Awards - Poetry Debut Gold Medal Winner 2020 Forewords Reviews INDIES Awards - Poetry Gold Medal Winner “Prophetic in bleak times” —DR. CORNEL WEST The Willies, Adam Falkner's first full-length poetry collection, offers a sharp and vulnerable portrait of the journey into queerhood in America. In a voice that Dr. Cornel West heralds as “prophetic in bleak times,” Falkner departs from a more familiar coming out narrative to center the stories of dueling selves. Masquerading white boy. Child of an addict. Closeted varsity athlete. Drifting seamlessly between the scholarly and conversational, Falkner's poems showcase a versatility of language and a courageous hunger, unafraid of depicting the costumes we use to hide legacies of toxic masculinity. Through snapshots both tragic and humorous, merciless and humane, Falkner offers powerful new ways of understanding the intersectional linkage that binds queer shame to cultural appropriation. At its core, The Willies asks us to consider who we will become if we do not grapple with what scares us most. Advance praise for The Willies Adam Falkner has heard what hums at the marrow of men who deceive themselves in order to survive America. — SAEED JONES This is truth that changes the air it reaches. This is poetry that, damn it, you can't shake. — PATRICIA SMITH In these urgent and sometimes mysterious poems, Falkner traces questions of identity, family, love and the self. His language is angular and surprising, his content intimate and profound. — ANDREW SOLOMON Adam Falkner is a poet with a heart of gold and a spine of steel. We need his prophetic voice in these bleak times. —DR. CORNEL WEST I am thankful for the incisive mind and eye of Adam Falkner. In the poems, the work of balancing several selves at once is done gently, deftly, and with the brilliance of someone curious about how limitless they can become. ― HANIF ABDURRAQIB
Author: Sebastian Barry
Publisher: Penguin
ISBN: 1101075767
Category : Fiction
Languages : en
Pages : 302
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Book Description
A powerful new novel about divided loyalties and the realities of war from “master storyteller” (Wall Street Journal) Sebastian Barry, author of Old God's Time In 1914, Willie Dunne, barely eighteen years old, leaves behind Dublin, his family, and the girl he plans to marry in order to enlist in the Allied forces and face the Germans on the Western Front. Once there, he encounters a horror of violence and gore he could not have imagined and sustains his spirit with only the words on the pages from home and the camaraderie of the mud-covered Irish boys who fight and die by his side. Dimly aware of the political tensions that have grown in Ireland in his absence, Willie returns on leave to find a world split and ravaged by forces closer to home. Despite the comfort he finds with his family, he knows he must rejoin his regiment and fight until the end. With grace and power, Sebastian Barry vividly renders Willie’s personal struggle as well as the overwhelming consequences of war.
Author: Almira Astudillo Gilles
Publisher: Lee & Low Books
ISBN: 9781600602375
Category : Juvenile Fiction
Languages : en
Pages : 0
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Book Description
Willie's father tells him there is something special in an old coconut bank brought from the Philippines, but Willie is embarrassed to take it to school for a contest, especially since he knows that one of his classmates will make fun of him.
Author: Joe Nick Patoski
Publisher: Little, Brown
ISBN: 0316031984
Category : Biography & Autobiography
Languages : en
Pages : 439
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Book Description
From his first performance at age four, Willie Nelson was driven to make music and live life on his own terms. But though he is a songwriter of exceptional depth - "Crazy" was one of his early classics - Willie only found success after abandoning Nashville and moving to Austin, Texas. Red Headed Stranger made country cool to a new generation of fans. Wanted: The Outlaws became the first country album to sell a million copies. And "On the Road Again" became the anthem for Americans on the move. A craggy-faced, pot-smoking philosopher, Willie Nelson is one of America's great iconoclasts and idols. Now Joe Nick Patoski draws on over 100 interviews with Willie and his family, band, and friends to tell Nelson's story, from humble Depression-era roots, to his musical education in Texas honky-tonks and his flirtations with whiskey, women, and weed; from his triumph with #1 hit "Always On My Mind" to his nearly career-ending battles with debt and the IRS; and his ultimate redemption and ascension to American hero
Author: Terry C. Johnston
Publisher: Domain
ISBN: 0553262246
Category : Crow Indians
Languages : en
Pages : 526
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Book Description
The eagerly-awaited sequel to Carry The Wind, this is the second volume of Terry Johnston's award-winning saga of mountain men Josiah Paddock and Titus Bass, who here meet new challenges and new loves in the western wilderness of the 1830's.
Author: Nicholas Allan
Publisher: Knopf Books for Young Readers
ISBN: 0375983805
Category : Juvenile Fiction
Languages : en
Pages : 83
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Book Description
Never before have the facts of life been presented in such an accessible—or novel—way. Our hero is Willy, a little sperm who lives inside Mr. Browne with 300 million friends. Every day Willy practices for the Great Swimming Race. And when the day arrives, he swims faster than his 300 million friends to win the prize—a marvelous egg. Then something wonderful happens, and eventually Mr. and Mrs. Browne have a baby girl who has the same winning smile as Willy and who grows up to be a great swimmer. Hilariously funny, warm, and endearing, this is a picture book that appeals on different levels to both children and grown-ups. “Fresh, original, and imaginative. . . . Allan’s achievement is in couching fascinating facts within the construct of a gentle, direct narrative. A little knowledge is a wonderful thing, and as the rest of the facts of life fall into place, Allan’s readers will look back on this book with a mixture of fondness and wry amusement.” —The Guardian (UK)
Author: Willie Nelson
Publisher: Harper Collins
ISBN: 0062193651
Category : Biography & Autobiography
Languages : en
Pages : 155
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Book Description
In Roll Me Up and Smoke Me When I Die, Willie Nelson muses about his greatest influences and the things that are most important to him, and celebrates the family, friends, and colleagues who have blessed his remarkable journey. Willie riffs on everything, from music to poker, Texas to Nashville, and more. He shares the outlaw wisdom he has acquired over the course of eight decades, along with favorite jokes and insights from family, bandmates, and close friends. Rare family pictures, beautiful artwork created by his son, Micah Nelson, and lyrics to classic songs punctuate these charming and poignant memories. A road journal written in Willie Nelson's inimitable, homespun voice and a fitting tribute to America’s greatest traveling bard, Roll Me Up and Smoke Me When I Die—introduced by another favorite son of Texas, Kinky Friedman—is a deeply personal look into the heart and soul of a unique man and one of the greatest artists of our time, a songwriter and performer whose legacy will endure for generations to come.
Author: Rob Hirst
Publisher: Momentum
ISBN: 1743340559
Category : Biography & Autobiography
Languages : en
Pages : 250
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Book Description
" ... a terrific read. Hirst writes with some genuine flair and tempers his sharp eye for detail with a seen-it-all-before rock veteran cool. (He) is also insightful enough to recognise the not-yet-spoiled delights that lurk just off the USA's smog-choked, SUV-clogged interstates. Think Bill Bryson rewriting Almost Famous." – Rolling Stone Part tour diary, part war commentary, part history brush-up and cultural junket, Willie's Bar and Grill charts legendary Australian band Midnight Oil's progress through North America shortly after the 11 September 2001 terrorist attack on the US. Rob Hirst, the band's drummer/songwriter, relates his version of life on the road in an alternately serious, light-hearted but always entertaining, fashion, introducing the group's American tour manager, Willie, as well as the band members and the often bizarre characters they meet. Get on the bus and take the trip. "Hirst's strengths are his satirical tone, critical eye and marvellous sense of humour ... (this) marvellous book is a view of rock music as corporatised and the music of the almost-old. But it is also a work that gives a clear-eyed view of America on the road." – The Age "A true rock 'n' roll odyssey." – NW "Required reading for Oils fans and anyone interested in what's involve din taking a rock show on the road." – Voyeur
Author: James Richardson
Publisher: Univ of California Press
ISBN: 9780520204560
Category : Political Science
Languages : en
Pages : 558
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Book Description
Traces the life and political career of San Francisco's first African American mayor
