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Author: Marilyn SUTTLE
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414419
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Author: Marilyn SUTTLE
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414419
Category : Business & Economics
Languages : en
Pages : 242
Get Book Here
Book Description
Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Author: Pat Williams
Publisher: Health Communications, Inc.
ISBN: 0757305458
Category : Language Arts & Disciplines
Languages : en
Pages : 326
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Book Description
With a deluge of electronic conveniences and cable channels well into the hundreds, it's no wonder that many people aren't sitting down with a good old-fashioned book more often. Motivational speaker and lifelong reader Pat Williams is changing all of that, in this energetic book, Read for Your Life. With anecdotes and interviews from some of today's greatest icons in business, sports and academia, including Phoenix Suns' star Steve Nash (voted NBA's Most Valuable Player in 2005-06), Yankees' star Alex Rodriguez, Grant Hill of the Orlando Magic and former New York City mayor Rudy Guiliani, Read for Your Life will help readers discover how reading can enhance their personal and professional thinking. Read for Your Life features 11 ways to transform one's life through books. - Publisher.
Author: Tara Dairman
Publisher: Penguin
ISBN: 0142426369
Category : Juvenile Fiction
Languages : en
Pages : 305
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Book Description
“A scrumptious gem of a story!”—Jennifer A. Nielsen, New York Times bestselling author of The False Prince Meet Gladys Gatsby: New York’s toughest restaurant critic. (Just don’t tell anyone that she’s in sixth grade.) Gladys Gatsby has been cooking gourmet dishes since the age of seven, only her fast-food-loving parents have no idea! Now she’s eleven, and after a crème brûlée accident (just a small fire), Gladys is cut off from the kitchen (and her allowance). She’s devastated but soon finds just the right opportunity to pay her parents back when she’s mistakenly contacted to write a restaurant review for one of the largest newspapers in the world. But in order to meet her deadline and keep her dream job, Gladys must cook her way into the heart of her sixth-grade archenemy and sneak into New York City—all while keeping her identity a secret! Easy as pie, right?
Author: Elaine Dundy
Publisher: Univ. Press of Mississippi
ISBN: 1496847210
Category : Biography & Autobiography
Languages : en
Pages : 252
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Book Description
Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”
Author: Gladys Knight
Publisher: Gollancz
ISBN: 9780575066205
Category : Afro-American singers
Languages : en
Pages : 252
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Book Description
Her voice has been heard, now hear her words.This is the inspirational autobiography of one of the music world's greatest performers--named one of the best celebrity books of 1997 by the San Francisco Chronicle. B&W photos.
Author: Derek Anderson
Publisher: Simon & Schuster Books for Young Readers
ISBN:
Category : Juvenile Fiction
Languages : en
Pages : 40
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Book Description
At the zoo Gladys eats bananas for breakfast, bananas for lunch, and even bananas for dinner. But one day Gladys smells something even better than bananas. Could it be pizza? Ice cream? Or something altogether better?
Author:
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Category :
Languages : en
Pages : 538
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Book Description
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Category : Health
Languages : en
Pages : 0
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Author: Gladys Acuña Güitz
Publisher:
ISBN: 9780578797564
Category :
Languages : en
Pages :
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Book Description
Hidden Treasure, Finding God in Unexpected Places, is about the author's journey from reluctant do-gooder to leader of a successful international ministry that now seeks to replicate that success in other parts of Guatemala. Although she was a Christian when she first started serving the poor, her faith deepened and her relationship with God became the driving force for her life of service.
Author: Gladys Mitchell
Publisher:
ISBN:
Category :
Languages : en
Pages : 256
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Book Description
