Author: Richard S. GALLAGHER
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814410561
Category : Business & Economics
Languages : en
Pages : 127
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Book Description
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear’s honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.
Author: Make Believe Ideas Ltd
Publisher:
ISBN: 9781789478877
Category : Juvenile Fiction
Languages : en
Pages : 12
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Book Description
A tactile silicone touch-and-feel book with woodland creatures.
Author: Jason June
Publisher: Margaret K. McElderry Books
ISBN: 1481481010
Category : Juvenile Fiction
Languages : en
Pages : 40
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Book Description
A porcupine hatches a prickly plan to bring his animal friends together on Valentine’s Day in this humorous, heartwarming tale where everyone gets a happily ever after. Love is in the air this Valentine’s Day—or it will be if Porcupine has any say. He uses his quills like Cupid’s arrows, hoping to bring the sweet and sentimental spirit of the holiday to all his forest friends. But with every poke! that Porcupine gives, he gets a hey!, ouch!, or yowser! in return. It seems Porcupine’s mission isn’t turning out quite like he planned, but with some quick thinking he might just be able to save the day…and maybe find a valentine of his very own.
Author: Laurie Isop
Publisher: Simon and Schuster
ISBN: 1442435577
Category : Juvenile Fiction
Languages : en
Pages : 32
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Book Description
It’s easy to picture hugging a bunny, or even a billy goat…but how would you even begin to try to hug a porcupine? After seeing all his friends hug their favorite animals, one brave boy must grapple with this very question. Eventually he works up the courage to hug a porcupine—but the porcupine isn’t so sure he wants to be hugged! The surprise ending to this humorous tale, complete with charming illustrations, will have kids begging to hear this fun read-aloud again and again!
Author: Jennie Lynn Owens
Publisher:
ISBN: 9781081166519
Category :
Languages : en
Pages : 240
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Book Description
Parenting is hard. So what do you do when you're parenting a child who has experienced trauma or has extra challenges? You often feel alone and inadequate. You want so much to help your child, but you are at the end of your own rope. You feel guilty that sometimes you want to just quit.What can you do - how can you make it through the day - how can you help your child while also taking care of yourself? Maybe someone you love is parenting a traumatized child. Or perhaps you are a social worker, counselor, or other professional who sees families like these every day. You want to know how to better help them.In Dancing with a Porcupine, Jennie Owens shares with humor and raw honesty the compelling story of her struggle to save her own life while caring for three children she and her husband adopted from foster care. How could she stay loving, giving, and forgiving in the midst of a daily battle with children acting out the rage, resentment, and pain of their own traumatic pasts? When faith, endurance, and creativity are not enough, what's next?
Author: June Eding
Publisher: Hatherleigh Press
ISBN: 1578265371
Category : Self-Help
Languages : en
Pages : 136
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Book Description
Innovative and refreshing strategies for how to love, understand, and communicate with difficult people—at home, at work, and in your community Most of us know someone who, for whatever reason, always seems to cause problems, irritate others, or incite conflict. Often, these people are a part of our daily lives. The truth is that these troublemakers haven’t necessarily asked to be this way. Sometimes we need to learn new approaches to deal with people who are harder to get along with or love. How to Hug a Porcupine explains that making peace with others isn’t as tough or terrible as we think it is—especially when you can use an adorable animal analogy and apply it to real-life problems. Whether you want to calm the quills of parents, children, siblings, or strangers, How to Hug a Porcupine provides useful tips for your encounters with “prickly” people, such as: • Three easy ways to end an argument • How to spot the porcupine in others • How to spot the porcupine in ourselves With a foreword by noted psychotherapist Dr. Debbie Ellis, widow of Dr. Albert Ellis, How to Hug a Porcupine is a truly special book.
Author: Bill Konigsberg
Publisher: Scholastic Inc.
ISBN: 0545648947
Category : Young Adult Fiction
Languages : en
Pages : 314
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Book Description
Stonewall Book Award winner. “Konigsberg weaves together a masterful tale of uncovering the past, finding wisdom, and accepting others as well as oneself.” —School Library Journal (starred review) Winner of the PEN Center USA Literary Award for Children’s/Young Adult A YALSA Best Fiction for Young Adults Selection Carson Smith is resigned to spending his summer in Billings, Montana, helping his mom take care of his father, a dying alcoholic he doesn’t really know. Then he meets Aisha Stinson, a beautiful girl who has run away from her difficult family, and discovers a secret regarding his grandfather, who disappeared without warning or explanation decades before. Together, Carson and Aisha embark on an epic road trip to try and save Carson’s dad, restore his fragmented family, and discover the “Porcupine of Truth” in all of their lives. “Words like ‘brilliant’ are so overused when praising novels—so I won’t use that word. I’ll just think it.” —Benjamin Alire Sáenz, author of Aristotle and Dante Discover the Secrets of the Universe “Undeniably human and unforgettably wise, this book is a gift for us all.” —Andrew Smith, author of Grasshopper Jungle “Konigsberg . . . crafts fascinating, multidimensional teen and adult characters. A friendship between a straight boy and a lesbian is relatively rare in YA fiction and is, accordingly, exceedingly welcome.” —Booklist (starred review) “The story tackles questions about religion, family, and intimacy with depth and grace . . . Equal parts funny and profound.” —Kirkus Reviews
Author: Ronald Rood
Publisher: New England Press
ISBN: 9780933050198
Category : Juvenile Nonfiction
Languages : en
Pages : 170
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Book Description
Author: Meg Tilly
Publisher: Random House Digital, Inc.
ISBN: 0887768105
Category : Juvenile Fiction
Languages : en
Pages : 242
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Book Description
When her father is killed in the war in Afghanistan and the family moves into the home of their great-grandmother in a distant prairie town, Jacqueline realizes that she must become head of the family to provide her younger siblings with stability.
Author: Helen Lester
Publisher: Houghton Mifflin Harcourt
ISBN: 0544003195
Category : Juvenile Fiction
Languages : en
Pages : 36
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Book Description
A porcupine named Fluffy is happier with his name after he meets a similarly misnamed rhinoceros. OThe humor is just absurd enough to make the picture-book set howl along with Hippo and Fluffy."N"The New York Times Book Review." Full color.
