Using Citizen Survey Results to Improve Performance Where It Matters PDF Download
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Author: Thomas Miller
Publisher: International City County Managment ASN
ISBN: 9780873267243
Category : Business & Economics
Languages : en
Pages :
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Book Description
This audioconference discusses strategies and best practices for using citizen surveys in tough times. Miller and Kobayashi hand you insights into interpreting survey results and strategies to ensure that your results are really used to their maximum effectiveness. You'll learn: How to overcome barriers to using citizen surveys, including developing organizational processes that maximize the utility of the results; The latest innovations in survey reporting; Key drivers of resident opinion about local government services to assist with interpretation of the results; State-of-the-art of citizen surveys; and much more!
Author: Thomas Miller
Publisher: International City County Managment ASN
ISBN: 9780873267243
Category : Business & Economics
Languages : en
Pages :
Get Book Here
Book Description
This audioconference discusses strategies and best practices for using citizen surveys in tough times. Miller and Kobayashi hand you insights into interpreting survey results and strategies to ensure that your results are really used to their maximum effectiveness. You'll learn: How to overcome barriers to using citizen surveys, including developing organizational processes that maximize the utility of the results; The latest innovations in survey reporting; Key drivers of resident opinion about local government services to assist with interpretation of the results; State-of-the-art of citizen surveys; and much more!
Author: Paul D. Epstein
Publisher: John Wiley & Sons
ISBN: 0787983179
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
Today's communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow. Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer "how to" guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers.
Author: Thomas I. Miller
Publisher:
ISBN:
Category : Local government
Languages : en
Pages : 204
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Book Description
Author: Katrin Vohland
Publisher: Springer Nature
ISBN: 3030582787
Category : Communication
Languages : en
Pages : 520
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Book Description
This open access book discusses how the involvement of citizens into scientific endeavors is expected to contribute to solve the big challenges of our time, such as climate change and the loss of biodiversity, growing inequalities within and between societies, and the sustainability turn. The field of citizen science has been growing in recent decades. Many different stakeholders from scientists to citizens and from policy makers to environmental organisations have been involved in its practice. In addition, many scientists also study citizen science as a research approach and as a way for science and society to interact and collaborate. This book provides a representation of the practices as well as scientific and societal outcomes in different disciplines. It reflects the contribution of citizen science to societal development, education, or innovation and provides and overview of the field of actors as well as on tools and guidelines. It serves as an introduction for anyone who wants to get involved in and learn more about the science of citizen science.
Author: OECD
Publisher: OECD Publishing
ISBN: 926416717X
Category :
Languages : en
Pages : 91
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Book Description
This guide helps officials use perception surveys for evaluating and communicating progress in regulatory reform. It explains the challenges involved in the design and use of business and citizen perception surveys – and ways to overcome them.
Author:
Publisher: DIANE Publishing
ISBN: 142894866X
Category :
Languages : en
Pages : 203
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Book Description
Author: David M. Walker
Publisher: DIANE Publishing
ISBN: 9780756716806
Category : Business & Economics
Languages : en
Pages : 202
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Book Description
During the past decade, Congress has encouraged a focus on results and improved Fed. mgmt. by enacting a results-oriented statutory framework that calls for performance-based mgmt. This requires organizational cultures to improve decisionmaking, maximize performance, and assure accountability. This report provides results from the year 2000 survey of Fed. managers for each of the 28 agencies included in the survey for selected items regarding results-oriented agency climate, measurement of program performance, and use of performance information to make decisions that looking at high-performing organizations has found to be relevant to the success of those organizations.
Author: Patricia W. Ingraham
Publisher: JHU Press
ISBN: 0801891930
Category : Political Science
Languages : en
Pages : 269
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Book Description
Based on five years of extensive research by the Government Performance Project, this volume offers a comprehensive analysis of how government managers and elected officials use management and management systems to improve performance. Drawing on data from across the nation, it examines the performance of state, county, and city governments between 1997 and 2002 within the framework of basic management systems: financial information, human resources, capital and infrastructure, and results evaluation. Key issues addressed: • How governments strategically select elements of management to emphasize the role of leadership • How those governments that aim to improve performance differ from those that do not • What "effective management" looks like Through this careful, in-depth investigation, the contributors conclude that the most effective governments are not those with the most resources, but those that use the resources available to them most carefully and strategically. In Pursuit of Performance is an invaluable tool for government leaders and the scholars who study them.
Author: Rhys Andrews
Publisher: Routledge
ISBN: 1135012253
Category : Business & Economics
Languages : en
Pages : 176
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Book Description
The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business like practices – from performance management to public-private partnership – in the belief that these will increase the efficiency of their public services. However, both the debate about public service efficiency and the policies and practices introduced to advance it, have developed without a coherent account of what efficiency means in this context and how it should be realized. The predominance of a rather narrow definition of the term – very often focused on the ratio of inputs to outputs – has tended to polarise opinion either for or against efficiency agenda. Yet public service efficiency, more broadly conceived, is an inescapable fact of the public manager’s task environment; indeed in the past, the notion of efficiency was central to the emergence of the field of public administration. This book will recover public service efficiency from the relatively narrow terms of recent debates by examining theories and evidence relating to technical, allocative, distributive and dynamic efficiencies. In exploring the relationship between efficiency and democracy, this book will move current debates in public administration forward by reflecting on the trade-offs between the different dimensions of efficiency that public organizations confront.
Author: Filadelfo León Cázares
Publisher: Editorial Universitaria - Libros UDG
ISBN: 6074506728
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
This book represents a ground-breaking attempt to assess the impact of public employees´ perceptions on public sector performance in a Latin american and Caribbean context. It opens a window to a generally ignored public sector by ilustrating teh excent to wich public eployees´ engagement in citizenship behaviors affect their organizations, as well as how these interdependent relationships underpin actual performance. It offers penetrating insights on public service motivation, transformational leadership, and employee satisfaction and trus. Apart from the psychological insights, this study also establishes a bridge for scholars to undertake comparative studies of public sector performance globally.
