Author: Hugh Chisholm
Publisher:
ISBN:
Category : Encyclopedias and dictionaries
Languages : en
Pages : 1090
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Book Description
This eleventh edition was developed during the encyclopaedia's transition from a British to an American publication. Some of its articles were written by the best-known scholars of the time and it is considered to be a landmark encyclopaedia for scholarship and literary style.
Author: Annette Franz
Publisher:
ISBN: 9781686886812
Category :
Languages : en
Pages : 219
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Book Description
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author: Becky Fischer
Publisher: Independently Published
ISBN: 9781095931431
Category :
Languages : en
Pages : 96
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Book Description
There are so many other Christmas curriculums for kids. Why do we need another one? Great Question!There is so much more to the Christmas story than most children ever hear about. The power of the story lies in understanding the backdrop of bringing mankind to that unique moment in God's timetable-the birth of Jesus.Too often adults assume children cannot understand or do not care about things like the prophecies behind the story, or the meanings of the wise men's gifts. We just assume all they are capable of handling is the surface details - the basic story itself.We wanted to give children as much of the details as possible, for one big reason-to help them realize the profound prophetic, fascinating truths that resulted in the birth of Christ. We want them to walk away from these lessons knowing that Christ's birth was not an accident, not coincidence, and not just a good story. We want them to see that it was proof that God's Word was real, and can be trusted.We want them to understand Jesus' birth was a part of God's bigger plan for mankind, and was an intricate part of His top secret Plan of Salvation. It's important they are able to tie what the Old Testament prophets had to say to the details, to show how well-planned it really was. All of this is to deepen their faith in their God, His son, and the book we call the Bible.5 Unique Prophetic Lessons!Lesson 1: Understanding Why He CameLesson 2: Understanding Who He WasLesson 3: Understanding the PropheciesLesson 4: Understanding His Birth LessonLesson 5: Understanding the Wise Men's GiftsIncluded is a Special Christmas Play!Bonus Packet of Lesson AidsMultiple Object Lessons Ideas
Author: Timothy Keller
Publisher: Penguin
ISBN: 0735222029
Category : Religion
Languages : en
Pages : 160
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Book Description
From pastor and New York Times bestselling author Timothy Keller comes the perfect gift for the Christmas holiday—a profoundly moving and intellectually provocative examination of the nativity story Even people who are not practicing Christians think they are familiar with the story of the nativity. Every Christmas displays of Baby Jesus resting in a manger decorate lawns and churchyards, and songs about shepherds and angels fill the air. Yet despite the abundance of these Christian references in popular culture, how many of us have examined the hard edges of this biblical story? In his new book Timothy Keller takes readers on an illuminating journey into the surprising background of the nativity. By understanding the message of hope and salvation within the Bible’s account of Jesus’ birth, readers will experience the redeeming power of God’s grace in a deeper and more meaningful way.
Author: Douglas Wilson
Publisher: Canon Press & Book Service
ISBN: 159128127X
Category : Religion
Languages : en
Pages : 154
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Book Description
The repetition of Christmas traditions can appear to dull the powerful nature of the holiday. God Rest Ye Merry is meant to rekindle the Christian's understanding of Advent on every front, from politics to shopping to uproarious celebration. Pastor Douglas Wilson critiques false reasons for the season (and false objections to it), teaches the importance of Israel in Christmastime history, explains why nativity sets should have Herod's soldiers (and how Santa Claus once punched a man in the face at a church council), offers the Enlightenment Assumptions Detector test as a guide to understanding Christmas symbolism, and much more. The last section contains a read-aloud meditation and prayer for each day of Advent, making God Rest Ye Merry an excellent tool for cultivating a deep family love of Christmas.
Author: Doug Dauntless
Publisher: Tate Publishing
ISBN: 1602479194
Category : Religion
Languages : en
Pages : 120
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Book Description
Where is Christ in Christmas? Is the true meaning of Christmas fading when compared to the shining lights, glittering ornaments and mountains of gifts? Reviving the True Meaning of Christmas: 101 Ways to Get the Message Out is a collection of unique ideas to simply and inexpensively renew the meaning of Christmas in our religion-neutral world. By recognizing deficiencies in spirit, knowledge, and relationships, Doug Dauntless presents specific recommendations to counter these increasing shortages. Imagine experiencing more than just a holiday this Christmas season. Reviving the True Meaning of Christmas offers effective measures you can take to make the holidays a true celebration of Christ. Doug Dauntless gives us specific, practical, creative ways to get the meaning out. Join me in incorporating some of them into my Christmas season. Pamela Reeve Author, Faith Is These innovative, simple and inexpensive ideas should prompt all Christians to reclaim one of the most important celebrations of all time Deena Creamer Owner, Creamer Communications
Author: Eleanor Roosevelt
Publisher:
ISBN: 9781258985554
Category :
Languages : en
Pages : 46
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Book Description
This is a new release of the original 1940 edition.
Author: Paul Auster
Publisher: Henry Holt and Company
ISBN: 1466871008
Category : Fiction
Languages : en
Pages : 33
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Book Description
A timeless, utterly charming Christmas fable, beautifully illustrated and destined to become a classic When Paul Auster was asked by The New York Times to write a Christmas story for the Op-Ed page, the result, "Auggie Wren's Christmas Story," led to Auster's collaboration on a film adaptation, Smoke. Now the story has found yet another life in this enchanting illustrated edition with Argentine artist Isol. It begins with a writer's dilemma: he's been asked by The New York Times to write a story that will appear in the paper on Christmas morning. The writer agrees, but he has a problem: How to write an unsentimental Christmas story? He unburdens himself to his friend at his local cigar shop, a colorful character named Auggie Wren. "A Christmas story? Is that all?" Auggie counters. "If you buy me lunch, my friend, I'll tell you the best Christmas story you ever heard. And I guarantee every word of it is true." And an unconventional story it is, involving a lost wallet, a blind woman, and a Christmas dinner. Everything gets turned upside down. What's stealing? What's giving? What's a lie? What's the truth? It's vintage Auster, and pure pleasure: a truly unsentimental but completely affecting tale.
Author: Jane Werner Watson
Publisher: Golden Books
ISBN: 0385374771
Category : Juvenile Fiction
Languages : en
Pages : 35
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Book Description
Share the true meaning of Christmas with your children this holiday season. This simple but poetic text brings to life the story of Jesus' birth in a stable in Bethlehem. First published in 1952, this Little Golden Book adaption of the Christmas story was illustrated by beloved artist Eloise Wilkin. This classic picture book retelling of the Christmas story is a perfect gift for the holidays.
Author: Robert Strand
Publisher: New Leaf Publishing Group
ISBN: 1614581797
Category : Religion
Languages : en
Pages : 85
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Book Description
Have you ever thought about how the first Christmas came to be because of a gift? Yes, the spirit of giving started in a most heavenly way. An innocent and wholly good man gave His life for all of humanity. Jesus inspired this most blessed of holidays when He hung on a cross, thus creating a spiritual window of escape for each man, woman, and child. It is in that spirit that Moments for Christmas welcomes the reader into a warm set of thirty stories that will uplift and delight, capturing the goodness of Jesus on its pages. From modern-day tales to those of Christmas Past, Moments for Christmas offers a look into this universal holiday. This little volume will truly become a treasured holiday heirloom for your family, as it finds a place on your mantle and in your heart.
