Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints PDF Author: Chuck Munson
Publisher: FT Press
ISBN: 0133758621
Category : Business & Economics
Languages : en
Pages : 23

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Book Description
800x600 This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints PDF Author: Chuck Munson
Publisher: FT Press
ISBN: 0133758621
Category : Business & Economics
Languages : en
Pages : 23

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Book Description
800x600 This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.

The Supply Chain Management Casebook

The Supply Chain Management Casebook PDF Author: Chuck Munson
Publisher: Pearson Education
ISBN: 0133367231
Category : Business & Economics
Languages : en
Pages : 318

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Book Description
30 up-to-date case studies illuminate every aspect of modern supply chain management * Risk management, analytics, global supply chain issues, and much more * Innovative processes, technologies, strategies, and tactics * An indispensable resource for both students and practitioners This casebook brings together 30 focused cases addressing virtually every aspect of supply chain management, from procurement to warehousing, strategy to risk management, IT to supplier selection and ethics. A global team of contributors presents key challenges in industries ranging from pharmaceuticals to fashion and previews issues ranging from the "limits of lean" to the potential of 3-D printing. Cases vary in length and complexity, offering maximum flexibility to both instructors and readers; a convenient table provides fast access to specific topics. Qualitative cases are supported by relevant discussion questions and sample responses; quantitative cases are supported by completed numerical solutions, and, where applicable, associated spreadsheets.

The Definitive Guide to Modern Supply Chain Management (Collection)

The Definitive Guide to Modern Supply Chain Management (Collection) PDF Author: Chad W. Autry
Publisher: FT Press
ISBN: 0133474615
Category : Business & Economics
Languages : en
Pages : 1109

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Book Description
A brand new collection of state-of-the-art guides to more effective supply chain management… 4 pioneering books, now in a convenient e-format, at a great price! 4 up-to-the-minute books help you build and optimize agile, flexible, efficient global supply chains — in the face of any challenge! As a supply chain or operations professional, you face unprecedented challenges in delivering the agile, resilient, efficient supply chain your company needs. This indispensable 4-book package gives you unprecedented resources, best practices, tools, and case studies for managing each of these challenges. Global Macrotrends and Their Impact on Supply Chain Management shows how to manage supply and demand in the face of massively disruptive emerging societal, technological, geopolitical, and environmental macro trends. You’ll find a complete decision framework and practical tools, insights, and guidance for systematically mitigating new risks and building long-term competitive advantage. Step by step, you’ll walk through assessing and responding to population growth, migration, urbanization; socioeconomic change, global connectivity, environmental issues, geopolitics, growing scarcity, transportation congestion, aging infrastructure, and more. Next, Supply Chain Network Design helps you use strategic network design techniques to drive dramatic new savings throughout your supply chain. The authors, who are experts at IBM and Northwestern University, combine rigorous principles and practical applications, helping you optimize the right number, location, territory, and size of warehouses, plants, and production lines; and optimize product flow through even the most complex global supply chains. They help you manage tradeoffs such as cost vs. service level, improve operational decision-making through analytics; and re-optimize regularly for even greater savings. Then, Demand and Supply Integration shows how to implement world-class demand forecasting management, and effectively integrate it into comprehensive Demand and Supply Integration (DSI) processes. You’ll learn how to recognize failures of demand/supply integration, approach Demand Forecasting as a management process, and choose and apply the best forecasting techniques. You’ll discover how to thoroughly reflect market intelligence in forecasts; measure forecasting performance; implement advanced demand forecasting systems; manage Demand Reviews, and more. Finally, The Supply Chain Management Casebook brings together 30 up-to-date, focused case studies illuminating every aspect of modern supply chain management — from procurement to warehousing, strategy to risk management, IT to supplier selection and ethics. Contributors present key challenges in industries ranging from pharmaceuticals to fashion, and preview issues ranging from the “limits of lean” to the potential of 3-D printing. Both qualitative and quantitative cases are included; quantitative cases are supported by completed numerical solutions, and, where applicable, associated spreadsheets. From supply chain experts Chad W. Autry, Thomas J. Goldsby, John E. Bell, Michael Watson, Sara Lewis, Peter Cacioppi, Jay Jayaraman, Mark A. Moon, and Chuck Munson

Fundamentals of Supply Chain Management

Fundamentals of Supply Chain Management PDF Author:
Publisher: Bookboon
ISBN: 8776817989
Category :
Languages : en
Pages : 112

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Book Description


Supply Chain Optimization Management

Supply Chain Optimization Management PDF Author: Jilan A. Keshta, Catherine Njoki Gatari, Benedict Mutinda Kimwaki, Naomy Jepchumba
Publisher: Cari Journals USA LLC
ISBN: 9914746543
Category : Business & Economics
Languages : en
Pages : 103

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Book Description
TOPICS IN THE BOOK The African Cooperation within Egypt-Sudan using Multimodal Transportation: Systematic Review Paper Procurement Contract Management and Sustainable Performance of State Corporations in Kenya Influence of Operations and Processes on Performance of Manufacturing Firms in Kenya Customer Relations Management in Fourth Party Logistics and Its Influence on Performance of Food and Beverage Manufacturing Firms in Kenya The Effect of Product Packaging on Firm Performance: A Study on the Food and Beverage Manufacturing Firms in Kenya

ISOM 2013 Proceedings (GIAP Journals, India)

ISOM 2013 Proceedings (GIAP Journals, India) PDF Author: Global Institutes Amritsar and University of Mauritius
Publisher: GIAP Journals
ISBN: 8192578127
Category :
Languages : en
Pages : 461

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Book Description


Conflict Management and Leadership for Managers

Conflict Management and Leadership for Managers PDF Author: Susan S. Raines
Publisher: Rowman & Littlefield
ISBN: 1538177986
Category : Business & Economics
Languages : en
Pages : 495

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Book Description
All managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both one’s organization and their own career. Updates to the Third Edition: Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage. Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges. More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic. Increased coverage of informal conflict and dispute resolution that are more common and nuanced, providing more granular application of skills and strategies. Improved art program for visual learners. Updated relevant court rulings and federal policies to stay in step with current legal best-practice.

Operations and Supply Chain Management

Operations and Supply Chain Management PDF Author: Roberta S. Russell
Publisher: John Wiley & Sons
ISBN: 1119905672
Category : Business & Economics
Languages : en
Pages : 882

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Book Description
Help your students develop the skills needed to make informed business decisions. Appropriate for all business students, Operations and Supply Chain Management, 11th Edition provides a foundational understanding of operations management processes while ensuring the quantitative topics and mathematical applications are easy for students to understand. Teach your students how to analyze processes, ensure quality, manage the flow of information and products, create value along the supply chain in a global environment, and more.

Organisational Behaviour

Organisational Behaviour PDF Author: Stephen Robbins
Publisher: Pearson Higher Education AU
ISBN: 144256167X
Category : Business & Economics
Languages : en
Pages : 533

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Book Description
Robbins: Leading the way in OB Organisational Behaviour shows managers how to apply the concepts and practices of modern organisational behaviour in a competitive, dynamic business world. Written and researched by industry-respected authors, this continues to be Australia’s most popular text for introductory courses in organisational behaviour. A new suite of learning and teaching resources that will excite future managers and inspire critical thinking, accompanies the text.

Customer-Oriented Global Supply Chains: Concepts for Effective Management

Customer-Oriented Global Supply Chains: Concepts for Effective Management PDF Author: Eyob, Ephrem
Publisher: IGI Global
ISBN: 1466602473
Category : Business & Economics
Languages : en
Pages : 336

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Book Description
"This book provides insights and supports executives, middle managers and practitioners concerned with the management of supply chain with expertise, knowledge, information and organizational management development in different types of industries"--Provided by publisher.