Tracked Changes. Information Technology. Service Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Tracked Changes. Information Technology. Service Management PDF full book. Access full book title Tracked Changes. Information Technology. Service Management by British Standards Institution. Download full books in PDF and EPUB format.
Author: British Standards Institution
Publisher:
ISBN:
Category :
Languages : en
Pages : 107
Get Book Here
Book Description
Author: British Standards Institution
Publisher:
ISBN:
Category :
Languages : en
Pages : 107
Get Book Here
Book Description
Author: British Standards Institution
Publisher:
ISBN:
Category :
Languages : en
Pages : 130
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 414
Get Book Here
Book Description
Author: Jakub Stolfa
Publisher: Springer
ISBN: 3319642189
Category : Business & Economics
Languages : en
Pages : 683
Get Book Here
Book Description
This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies.
Author:
Publisher:
ISBN:
Category : Government purchasing
Languages : en
Pages : 1828
Get Book Here
Book Description
Author: Ernst & Young LLP
Publisher: John Wiley & Sons
ISBN: 0471466301
Category : Business & Economics
Languages : en
Pages : 258
Get Book Here
Book Description
"The charge of securing corporate America falls upon its business leaders. This book, offered by Ernst & Young and written by Mark Doll, Sajay Rai, and Jose Granado, is not only timely, but comprehensive in outlook and broad in scope. It addresses many of the critical security issues facing corporate America today and should be read by responsible senior management." --Former Mayor of New York, Rudolph W. Giuliani "To achieve the highest possible level of digital security, every member of an organization's management must realize that digital security is 'baked in,' not 'painted on.'" --from Defending the Digital Frontier: A Security Agenda Like it or not, every company finds itself a pioneer in the digital frontier. And like all frontiers, this one involves exploration, potentially high returns . . . and high risks. Consider this: According to Computer Economics, the worldwide economic impact of such recent attacks as Nimda, Code Red(s), and Sircam worms totaled $4.4 billion. The "Love Bug" virus in 2000 inflicted an estimated $8.75 billion in damage worldwide. The combined impact of the Melissa and Explorer attacks was $2.12 billion. Companies were hurt as much in terms of image and public confidence as they were financially. Protecting the "digital frontier" is perhaps the greatest challenge facing business organizations in this millennium. It is no longer a function of IT technologists; it is a risk management operation requiring sponsorship by management at the highest levels. Written by leading experts at Ernst & Young, Defending the Digital Frontier: A Security Agenda deconstructs digital security for executive management and outlines a clear plan for creating world-class digital security to protect your organization's assets and people. Achieving and defending security at the Digital Frontier requires more than just informed decision-making at the top level. It requires a willingness to change your organization's mindset regarding security. Step by step, Defending the Digital Frontier shows you how to accomplish that. With detailed examples and real-world scenarios, the authors explain how to build-in the six characteristics that a world-class digital security system must possess. You must make your system: * Aligned with the organization's overall objectives. * Enterprise-wide, taking a holistic view of security needs for the entire, extended organization. * Continuous, maintaining constant, real-time monitoring and updating of policies, procedures, and processes. * Proactive to effectively anticipate potential threats. * Validated to confirm that appropriate risk management and mitigation measures are in place. * Formal, so that policies, standards, and guidelines are communicated to every member of the organization. An intrusion is bound to occur to even the most strongly defended systems. Will your organization be prepared to react, or lapse into chaos? Defending the Digital Frontier introduces the Restrict, Run, and Recover(r) model that guides organizations in formulating and implementing a clear, enterprise-wide, Agenda for Action to anticipate, detect, and react effectively to intrusions. You will learn how to roll out an effective Security Awareness and Training Program, establish Incident Response procedures, and set in place Digital Security Teams to control damage and manage risk in even worst-case scenarios. The digital threat knows no borders and honors no limits. But for the prepared organization, tremendous rewards await out on the digital frontier. By strengthening collective digital security knowledge from the top down and developing a rock-solid, comprehensive, on-going security agenda, every organization can build a secure future. Defending the Digital Frontier will get you there.
Author: David Brooks
Publisher: Van Haren
ISBN: 9087531974
Category : Architecture
Languages : en
Pages : 209
Get Book Here
Book Description
Note: This book is available in several languages: Russian, Chinese, English. The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles. If you need to develop metrics for an IT environment, buy this book or hire a consultant who has read it G. Kieliszek, Healthcare CIO (Amazon) "This is more than a book, it's a practical, useable "A to Z" of IT Service Management Metrics! Peter Brooks (Author) has given us all a crystal clear view of a neglected, blurred piece of the IT Service Management puzzle. As a Principal ITSM Consultant working for Foster-Melliar in South Africa I am continuously disappointed by the many ITSM books produced that generally regurgitate what is already known by many in the industry. Metrics for IT Service Organisations provides a vast array of possible audiences something that many ITSM volumes do not, and this is a Practical, useable view of "How" to plan for, design, manage and improve the critical measures IT Service organisations require from both a strategic, tactical and operational perspective. I don't carry many books around with me, this one, I most certainly will!!" Ian Clark Principal ITSM Consultant Foster-Melliar "With all the focus on IT Governance and IT Business process management. It is easy to see why metric are becoming hugely important for the management of organisations. In reality however, getting the right set of metrics in place is by no means a simple exercise. Metrics for IT service organisations can be a great help. Using ITIL as the basis the book lists many useful examples of metrics. But what is more important, is that it gives us insight into to creation of "good" metrics and the dangers of "bad" metrics. " Emma Speakman IT BPM consultant SA/NL/UK "Looking for a comprehensive, in-depth exploration and explanation of what metrics to use in your ITSM journey? Then 'Metrics for IT Service Organizations' by Peter Brooks may be exactly what you're looking for. This (new) book not only covers what metrics need to be seriously considered, but explains the 'why' and 'how' behind selecting and defining them, pointing out along the way many of the dangers and pitfalls of selecting the wrong ones; or too many. If you tend to agree that 'what gets measured gets done', then applying the ideas in Peter's book will assist you in getting the right things done." Ken Wendle (FISM) previous President of the itSMF USA, works as a Senior Solution Architect for Hewlett Packard's OpenView Software division Given that itSMF is the source, readers of this book will naturally expect a 'best practices' view on metrics, and a highly practical reference text. More particularly, though, the special merit of the text is its carefulness in stressing that metrics must be both useful and meaningful, and that the meaning comes from the business perspective on IT management processes - a perspective always represented by a stated business objective. By encouraging readers to seriously commit to defining clear business objectives, the text aims the reader at measurement that avoids excess or irrelevance. Malcolm Ryder (CA Architect)
Author: Himss
Publisher: CRC Press
ISBN: 1498772420
Category : Business & Economics
Languages : en
Pages : 426
Get Book Here
Book Description
This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The fourth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3000 definitions, 30 new organizations and 76 new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This fourth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included. HIMSS North America, a business unit within HIMSS, positively transforms health and healthcare through the best use of information technology in the United States and Canada. As a cause-based non-profit, HIMSS North America provides thought leadership, community building, professional development, public policy, and events. HIMSS North America represents 64,000 individual members, 640 corporate members, and over 450 non-profit organizations. Thousands of volunteers work with HIMSS to improve the quality, cost-effectiveness, access, and value of healthcare through IT. HIMSS Vision Better health through information technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information technology.
Author: Nicole Radziwill
Publisher: Quality Press
ISBN: 1951058011
Category : Technology & Engineering
Languages : en
Pages : 480
Get Book Here
Book Description
Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice-exploring, implementing, and critically examining the quality and performance improvement aspects of Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming-and we can draw on the lessons from past work to mitigate the risks we face today.Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise. Chapter 1: Quality 4.0 and the Fourth Industrial Revolution Chapter 2: Connected Ecosystems Chapter 3: Intelligent Agents and Machine Learning Chapter 4: Automation: From Manual Labor to Autonomy Chapter 5: Quality 4.0 Use Cases Across Industries Chapter 6: From Algorithms to Advanced Analytics Chapter 7: Delivering Value and Impact Through Data Science Chapter 8: Data Quality and Data Management Chapter 9: Software Applications & Data Platforms Chapter 10: Blockchain Chapter 11: Performance Excellence Chapter 12: Environment, Health, Safety, Quality (EHSQ), and Cybersecurity Chapter 13: Voice of the Customer (VoC) Chapter 14: Elements of a Quality 4.0 Strategy Chapter 15: Playbook for Transformation N. M. Radziwillspan is Senior VP of Quality and Strategy at Ultranauts, a professional services firm specializing in quality assurance and quality engineering for software, data science, and digital transformation. Radziwill is editor of the journal, Software Quality Professional, an ASQ fellow, and an ASQ-certified Six Sigma Black Belt. Radziwill is one of ASQ's Influential Voices and blogs.
Author: William V. Rapp
Publisher: Oxford University Press
ISBN: 019028739X
Category : Computers
Languages : en
Pages : 336
Get Book Here
Book Description
The focus of this book is to educate the reader on the strategic principles fundamental to using information technology to gain market control. It provides case examples of how to use IT to enhance existing core competencies and strategies. The book is designed to help managers struggling with how to advantageously harness the new information revolution. It can also support executive and business education programs on managing technology when few such studies exist. While Internet and information technologies are currently hot topics many firms and executives are without the tools and know-how of how to actually use them to improve results. Some major firms have sophisticated strategies for using information technology to impact, control and even own their competitive environments. This book describes how major non-information technology companies are doing this and the strategic principles employed.
