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Total Customer Service for Profitability

Total Customer Service for Profitability PDF Author: Larry Swaton
Publisher: Trafford Publishing
ISBN: 1412000874
Category : Business & Economics
Languages : en
Pages : 233

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Book Description
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.