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Author: Holly Talbott
Publisher: American Library Association
ISBN: 0838947913
Category : Language Arts & Disciplines
Languages : en
Pages : 184
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Book Description
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Author: John Harvey-Jones
Publisher:
ISBN: 9780140167399
Category : Business enterprises
Languages : en
Pages : 220
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Book Description
Author: Gregg Hurwitz
Publisher: Harper Collins
ISBN: 0060731451
Category : Fiction
Languages : en
Pages : 397
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Book Description
The maestro of pulse-pounding suspense delivers an explosive new white-knuckle thriller featuring deputy U.S. Marshal Tim Rackley -- a lawman driven by honor, morality, and a thirst for justice. The leader of one of the country's most violent biker gangs, Den Laurey should have been behind bars. But thanks to a daring escape on an L.A. freeway, several deputy marshals are dead and Laurey is riding free. Rackley, back on the Service's warrant squad, is in hot pursuit of the outlaw and his ruthless gang -- with a media whirlwind and the entire Los Angeles law-enforcement community driving him. Just when Laurey is within his grasp, circumstances force Rackley to let him go -- with devastating results. A few miles up the road, a sheriff's deputy is attacked: Tim's pregnant wife, Dray. Driven by guilt, Tim vows to hunt Laurey down -- a search that will lead him into a dark world of deception and lies, a world of criminals and undercover cops, drugs and mutilation. And the key to the violent puzzle lies in the discarded corpses of women -- women for whom Tim must seek justice when no one else will. With the stakes rising, Tim must unravel a horrifying secret and confront a deadly terror that reaches from the back alleys of Mexico to the poppy fields of Afghanistan ... and threatens to explode on the dark streets of L.A.
Author: Jason Maxham
Publisher: Creatspace
ISBN: 9781497522152
Category :
Languages : en
Pages : 356
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Book Description
Ready to earn your fix-it PhD? Then it's time to read The Art Of Troubleshooting. Combining theory and practice, you'll gain insight into the principles that underlie the diagnosis and repair of all machines. Explore the entire ecosystem of fixing things, including economics, psychology, and preventing future malfunctions by learning from current ones. Extremely practical too, you'll benefit from an entire section devoted to the bread-and-butter strategies that get you from "broken" to "fixed" in the shortest time possible. Finally, The Art Of Troubleshooting focuses on you. Understand the mindset and behaviors that can make anyone a truly powerful master of repair. Whether at home or at work, be the hero and save the day by getting things running again!
Author: Anna Hackett
Publisher:
ISBN: 9781922414137
Category :
Languages : en
Pages : 302
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Book Description
Never, ever fall for your brother's annoying, infuriating, gorgeous best friend. Gia Norcross' life is exactly how she likes it. She has a successful PR firm in San Francisco, a beautiful apartment, a loving family of overprotective brothers, and her fabulous designer shoe collection. Perfection. Sure, occasionally she has to deal with her aggravating nemesis who happens to be her brother's best friend. Saxon Buchanan: former Delta Force, tall, rich, handsome, bossy, and knows how to work her last nerve. She'll never, ever admit to anyone that most days, she isn't sure if she wants to punch the arrogant, tattooed, suit-wearing know-it-all...or kiss him. After a military career spent in a covert special ops team doing hard, dirty, and very classified missions, Saxon Buchanan is happy working at Norcross Security as the company's top troubleshooter. He also enjoys the perks of civilian life. That includes sparring with smart, sexy Gia of the wide brown eyes, luscious curves, and sharp tongue. He's spent half his life fighting the pull of his best friend's little sister. But seeing a man aim a gun at Gia changes everything. When Gia's troubled childhood best friend drags her into a really, really bad situation, soon bullets are flying, precious gemstones are missing, and Gia's in danger. Saxon's done pushing away the one woman he's ever wanted. He'll do everything to protect her, and he's not letting anything get in his way: not the bad guys, not his best friend, and especially not Gia.
Author: Suzanne Brockmann
Publisher: Ballantine Books
ISBN: 0345455088
Category : Fiction
Languages : en
Pages : 480
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Book Description
Bestselling author Suzanne Brockmann knows how to push the limits of romantic suspense to new, breathtaking heights. Potent, gripping, and explosive, OUT OF CONTROL is a roller coaster ride of a novel– as a single act of loyalty becomes a desperate struggle for survival. . . . Savannah von Hopf has no choice. To save her uncle’s life, she goes in search of Ken “WildCard” Karmody, a guy she barely knew in college who is now a military operative. She must convince him to help her deliver a cache of ransom money into the hands of terrorists halfway around the world. What she doesn’t expect is to end up in WildCard’s arms before she can even ask for his help. WildCard has always had a soft spot for beautiful women. But when he discovers Savannah’s hidden agenda, he is determined to end the affair. But Savannah is bound for Indonesia with or without his protection, and he can’t just walk away. When her plan goes horribly wrong, they are trapped in the forsaken jungle of a hostile country, stalked by a lethal enemy. As time is running out, they scramble to escape, risking their lives to stop a nightmare from spinning even further out of control. . . .
Author: Louis L'Amour
Publisher: Bantam
ISBN: 0553900110
Category : Fiction
Languages : en
Pages : 257
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Book Description
Hopalong Cassidy has received a message from the dead. Answering an urgent appeal for help from fellow cowpuncher Pete Melford, he rides in only to discover that his old friend has been murdered and the ranch Pete left to his niece, Cindy Blair, has vanished without a trace. Hopalong may have arrived too late to save Pete, but his sense of loyalty and honor demands that he find that cold-blooded killers and return to Cindy what is rightfully hers. Colonel Justin Tredway, criminal kingpin of the town of Kachina, is the owner of the sprawling Box T ranch, and he has built his empire with a shrewd and ruthless determination. In search of Pete’s killers and Cindy’s ranch, Hopalong signs on at the Box T, promising to help get Tredway’s wild cattle out of the rattler-infested brush. But in the land of mesquite and black chaparral, Cassidy confronts a mystery as hellish as it is haunting—a bloody trail that leads to the strange and forbidding Babylon plateau, to $60,000 in stolen gold, and to a showdown with an outlaw who has already cheated death once . . . and is determined to do it again.
Author: Holly Talbott
Publisher: American Library Association
ISBN: 0838947913
Category : Language Arts & Disciplines
Languages : en
Pages : 184
Get Book Here
Book Description
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Author: Steve Litt
Publisher: Troubleshooters.Com Books
ISBN: 9780972482516
Category : Problem solving
Languages : en
Pages : 309
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Book Description
Details the best methods to achieve consistently outstanding productivity solving technical problems. Includes symptom acquisition and reproduction, damage control, general maintenance techniques, divide and conquer techniques, testing methods, solving intermittents, bottleneck analysis. Guides the reader in achieving and maintaining the proper mental state for productive troubleshooting. Includes tips on career optimization through effective troubleshooting. An entire chapter is devoted to troubleshooting computers and networks, and another chapter is devoted to troubleshooting software.
Author: Elizabeth J. Tremain
Publisher:
ISBN: 9780934988285
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
Author: Gerry Robinson
Publisher: Pearson Education
ISBN: 9780563521396
Category : Business & Economics
Languages : en
Pages : 204
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Book Description
Good leadership is essential for a business to thrive - it enhances staff morale, enabling businesses to achieve greater productivity and profits, and is the driving force for development. Gerry Robinson provides straightforward advice on management techniques.
