The Telephone Skills Pocket Book PDF Download
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Author: Mary Richards
Publisher:
ISBN: 9788173140600
Category :
Languages : en
Pages :
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Book Description
Author: Mary Richards
Publisher:
ISBN: 9788173140600
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Mary Richards
Publisher: Management Pocketbooks
ISBN: 1907077634
Category : Business & Economics
Languages : en
Pages : 114
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Book Description
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author:
Publisher:
ISBN: 9788173141560
Category :
Languages : en
Pages :
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Book Description
Author: Mary Richards
Publisher: Pocketbooks
ISBN: 9781870471466
Category : Communication in management
Languages : en
Pages : 109
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Book Description
This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Nancy J. Friedman
Publisher: Crisp Learning
ISBN: 9781560523017
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
A vital reference tool for anyone who represents an organization on the telephone.
Author: Rick Conlow
Publisher:
ISBN: 9781426018466
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
Author:
Publisher:
ISBN: 9781423916253
Category :
Languages : en
Pages :
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Book Description
Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132
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Book Description
Author: Thomas J. Farrell
Publisher: Houghton Mifflin
ISBN: 9780030983436
Category : Business & Economics
Languages : en
Pages : 104
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Book Description
