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Author: Stephen Medcroft
Publisher: Amacom Books
ISBN: 9780814407196
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
"Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, The Telecom Manager's Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money. The book takes a practical approach, providing a proactive system for: * Project management for the implementation of new services * Trouble resolution for equipment * Billing audit and reviews * Strategic planning for the future The Telecom Manager's Survival Guide is an important resource for anyone taking charge of their organization's telecommunications initiatives."
Author: Stephen Medcroft
Publisher: Amacom Books
ISBN: 9780814407196
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
"Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, The Telecom Manager's Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money. The book takes a practical approach, providing a proactive system for: * Project management for the implementation of new services * Trouble resolution for equipment * Billing audit and reviews * Strategic planning for the future The Telecom Manager's Survival Guide is an important resource for anyone taking charge of their organization's telecommunications initiatives."
Author: P. J. Louis
Publisher: McGraw Hill Professional
ISBN: 9780071386203
Category : Business & Economics
Languages : en
Pages : 372
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Book Description
Shows service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.
Author: Anita Rosen
Publisher: Amacom Books
ISBN: 9780814471548
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
This practical question and answer guide provides all the information business people need to know about e-commerce. It explains what it's all about, which technology is used, how to create and market a successful Web site, and how to incorporate e-commerce into an overall business strategy.
Author: Tina M. Marrelli
Publisher: Sigma Theta Tau
ISBN: 1945157410
Category : Medical
Languages : en
Pages : 321
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Book Description
Nurses are already nurse managers. They must manage patient caseloads and care plans as well as supervise aides, technicians, and other care providers. But moving from this type of organic management to a defined nurse manager role is not a natural progression. Nurse managers must command a vast, diverse, and robust skill set, and those skills must first be defined, explained, and operationalized for success. In an environment that offers new managers little support, where do they turn? The Nurse Manager’s Survival Guide (4th Ed.) provides an overview of a nurse manager’s major roles and responsibilities—all the fundamentals needed for success in one easy-to-use, consolidated, practical reference. From tips on building the right team to budgeting basics, time-management tools, and advice on taking care of one’s self (and their team), author Tina Marrelli supplies the resources nurse managers need to excel in day-to-day operations.
Author: Sauming Pang
Publisher: John Wiley & Sons
ISBN: 9780470740828
Category : Technology & Engineering
Languages : en
Pages : 360
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Book Description
Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.
Author: Rob Aalders
Publisher: John Wiley & Sons
ISBN: 0470851325
Category : Computers
Languages : en
Pages : 320
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Book Description
Accessible, refreshingly candid, but above all helpful, this pragmatic guide addresses a real need by dealing with the problems that face the new IT manager. By providing a number of practical recommendations and approaches including how to make the transition from technical professional to manager and dealing with people, to giving advice and guidance on organization structure, architecture and planning approaches, this book covers a whole raft of issues essential to managing an IT unit. If you have chosen to move from the safe haven of technology to the unpredictable world of management, this book could make the difference between success and failure. "The IT Manager's Survival Guide is well named. Aimed at the techie becoming an IT Manager it covers the many alligators of IT management - from legacy systems to managing vendors - in easy chunks with checklists. It also provides the new manager with help to get ahead of the game by including articles from experts on what is wrong with IT management and a set of short reviews of management theorists from Strassman to Mayo. I recommend this book for those who would like to buck the trend - the average tenure of an IT Manager is about 900 days - and run an IT outfit appreciated by customers and staff." Gill Ringland, Fellow of the British Computer Society and Member of the BCS Management Forum. Author of Scenario Planning: Managing for the Future.
Author: Kaveh Hushyar
Publisher: CRC Press
ISBN: 1000404684
Category : Technology & Engineering
Languages : en
Pages : 250
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Book Description
The extreme transformation from a traditional Communication Service Provider (CSP) to a Digital Service Provider (DSP) status is covered in this book, specifically: Redefinition of the offerings of "connectivity services" to "digital services"; unification of legacy redundant networks into one; Redefinition of the measurements to customer-centric QoE for all digital and connectivity services; the Best-in-Industry processes and practices to ensure a sustainable network performance at a competitively operational efficiency; a Service-over-IP (SoIP) platform to enable the introduction of unified new services with a time-to-market urgency; the regulatory arrangement for content purification, to liberalize CSPs to become DSPs; an architecture for data mining and analytics; and a migration plan from a CSP to a DSP status. The book is recommended for telecom and digital service professionals planning to embark on transformational projects; telecom and technology equipment manufacturers to help with product development for a DSP status; institutional investors to evaluate and establish their investment decisions; telecom management consultants to help with a solid benchmark for transformation engagement; university students, majoring in telecommunication and technology products as a guide for career planning.
Author: Geoff Huston
Publisher: John Wiley & Sons
ISBN:
Category : Computers
Languages : en
Pages : 586
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Book Description
"A critical guide through the tangled thicket of hype, assumptions, and facts about Quality of Service in IP Networks." - Scott Bradner, Senior Consultant at Harvard and Transport Area Director, IETF The next wave of Internet services will include voice and video as well as data. Supporting this will be the next generation of multiservice network platforms. This technology guide provides a comprehensive examination of the tools used to construct multiservice Internet networks, and provides up-to-the-minute solutions that deliver accurate services. Detailing every part of this important topic, this book covers the latest in standards work, Quality of Service architectures, detailed evaluation of performance-tuning tools, and design guidelines for achieving optimum performance from Internet networks. With this book, you'll gain an unprecedented look at the key issues that arise when engineering Internet networks to deliver defined levels of performance and learn how to fully utilize the wide array of service performance tools that are available in current Internet networks. Networking Council Books put technology in perspective or decision-makers who need an implementation strategy, a vendor and outsourcing strategy, and a product and design strategy. Series advisors are three of the most influential leaders of the networking community: Visit our Web site at www.wiley.com/compboo ks/ Visit the Networking Council Web site at www.wiley.com/ networkingcouncil
Author: Gini Graham Scott
Publisher: Amacom Books
ISBN: 9780814428979
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Author: T. M. Marrelli
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 342
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Book Description
A clear, concise, hands-on guide to useful, practical tips and techniques to ease the transition from staff nurse to staff manager. The book includes stress generated by the reorganizing and restructuring occurring in healthcare facilities, and examines major healthcare issues, as well as concerns related to managed care. 6 illus.
