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Author: John R. DiJulius III
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814426972
Category : Business & Economics
Languages : en
Pages : 186
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Book Description
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Author: John R. DiJulius III
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814426972
Category : Business & Economics
Languages : en
Pages : 186
Get Book Here
Book Description
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
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Category : Group homes for the developmentally disabled
Languages : en
Pages : 20
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Book Description
Author: Robin Qiu
Publisher: Springer Nature
ISBN: 3030902757
Category : Business & Economics
Languages : en
Pages : 413
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Book Description
This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.
Author: Haluk Demirkan
Publisher: Springer Science & Business Media
ISBN: 1441982701
Category : Business & Economics
Languages : en
Pages : 374
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Book Description
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Author: Margaret D. LeCompte, University of Colorado, Boulder
Publisher: Rowman Altamira
ISBN: 0759117322
Category : Social Science
Languages : en
Pages : 227
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Book Description
Whether it is to understand the networks of individuals, the physical makeup of a household or community, or to develop strategies for finding difficult-to-reach populations such as the homeless or drug-addicted, applied researchers increasingly need to understand spatial methods. In this brief volume, the techniques of network analysis, mapping, and finding hidden populations are explained in simple, practical language. The authors describe when and how to use these techniques and offer numerous examples of how the methods have worked in community psychology, drug research, risk assessment, and network analysis, among other settings.
Author: Abeer Elshater
Publisher: Partridge Africa
ISBN: 1482862298
Category : Social Science
Languages : en
Pages : 198
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Book Description
This book investigates the many relatively unknown Egyptian cities, which research has largely ignored. It seeks to enhance the livability of urban areas and stop the processes that turn residents into anti-utopians and their cities into dystopias. It examines urbanization patterns in what are currently rural or informal settlements. It draws on concepts from Western and Arabic thought concerning idealism and utopianism, linking anti-utopianism with ideas such as loss of hope and residents right to the city. It also investigates the epistemology and methodology of urban design, using the descriptive-analytical approach to evaluate methods of self-criticism to address the problems and enhance urban planning and design. The literature regarding ten-minute neighborhoods is reviewed, along with a comparative content analysis of online articles, and the resultant principles are tested through site observation. It is found that happiness can be promoted by the principle of ten-minute pedestrian access to essential services, which can viably guide the reformation of urban planning. This work recommends that urban planning should be based on the ten-minute neighborhood, thus improving the future prospects of utopianism in Egypts unknown cities. Recently, in the first decade of the twenty-first century, there was a definite human crisis that emerged in the Egyptian cities at the level of local urban communities, which reflects on the whole city and the attached ones. The problem seems to be in the transformation of some urban sites in the metropolitan [and small] cities to become dystopian places, regarding the dynamic impact of the anti-utopian people. The concept of anti-utopians stands as an intermediate step between livable cities and dystopian communities through the transformation that occurs due to the lack of strategic plans by the administrators and/or the experts, with a special mention to the plans for poor people. Therefore, from our perspective, there is an urgent need to say that the majority of Egyptian cities should be declared as domains of humanitarian disasters, which are caused by human hazards rather than the natural disasters, e.g. earthquakes, volcanoes, floods, whirlwinds, and hurricanes. Thus, the first/headmost city that will announce its failure in the structural and human scene will get the self-respect and worlds estimate as well.
Author: Gary B. Melton
Publisher: U of Nebraska Press
ISBN: 9780803230958
Category : Medical
Languages : en
Pages : 248
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Book Description
A generation ago, the Joint Commission on the Mental Health of Children concluded that "there is not a single community in this country which provides an acceptable standard of services for its mentally ill children." Since then, many states have acknowledged the need to develop a system of care for such children, yet few adequate solutions have been implemented. Parents and other decision makers often face two unsatisfactory choices: coping as well as they can by themselves or turning the child over to someone else. This book surveys issues related to the care and civil commitment of children with emotional disturbance. The authors examine research on the residential treatment system for children and youths, then analyze the prevailing legal framework for the commitment of minors to such treatment. They systematically address the question of what child mental health policy should be and conclude by proposing a policy that emphasizes privacy, autonomy, and family integrity. No Place to Go is both a major scholarly statement on the treatment of children with emotional disturbance and a rallying cry for principled change. Gary B. Melton is the director of the Institute for Families in Society and a professor of neuropsychiatry and behavioral science, and adjunct professor of law, pediatrics, and psychology at the University of South Carolina. Phillip M. Lyons Jr. is an assistant professor at the College of Criminal Justice, Sam Houston State University. Willis J. Spaulding is an attorney in Charlottesville, Virginia.
Author: Zhang, Yang
Publisher: IGI Global
ISBN: 1522576231
Category : Computers
Languages : en
Pages : 339
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Book Description
In IoT scenarios, ways in which large-scale and cross-domain service systems can be established are still unclear, and no systematic or in-depth theories and methods have yet been found. An effective, formal foundation to IoT application designs could serve as a knowledge base for a variety of virtual world applications. Integrating and Streamlining Event-Driven IoT Services discusses how to observe isolated services running by different observation sources, how to fuse different observations to deal with observation conflict and incompleteness, and how to deal with adversaries and physical system features for real-time property enforcement over the fused knowledge. Overall, presenting an exploration of systematic theories and methods for the design of IoT services based on the principles of streamlining and integration, this book features research on topics such as CEP service, virtual machine technologies, and hybrid EPC. It is ideally designed for engineers, researchers, and university students seeking coverage on applications for smart cities, smart grids, and Industry 4.0.
Author: Owen E. Hughes
Publisher: Bloomsbury Publishing
ISBN: 113756010X
Category : Political Science
Languages : en
Pages : 406
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Book Description
Introducing the scope and scale of government, competing approaches to the study of management in the public sector, different forms of service delivery and the major topics in the subject such as strategic management, leadership and performance management, this book continues to be a key point of reference for lecturers and students in the field. This leading text has been completely revised and updated throughout. It covers the whole field of public management and administration, offering discrete chapters on the main topics in the field.
Author: Daphne Joslin
Publisher: Columbia University Press
ISBN: 0231119372
Category : Family & Relationships
Languages : en
Pages : 335
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Book Description
This collection covers a variety of issues facing elder caregivers: community health, aging, HIV services, child welfare, education, public policy, and mental health.
