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Author: Orhan ERGUN
Publisher: Independently Published
ISBN: 9781096289395
Category :
Languages : en
Pages : 305
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Book Description
This book will give you a High Level of overview of the Service Provider Network Design and Architecture. It talks about the unique aspects of Service Provider networks, different types of Service Providers and the business relationships between them. It covers the Service Providers services, different last mile access offerings and transport networks, and their subscribers and services.Technical explanation about different types of Fixed and Mobile network services and the Service Provider physical locations are also explained. You will see the Big Picture of Service Provider Networks.After understanding the Service Provider Concepts and Technologies, a fictitious National Service Provider network, named ATELCO will be introduced, to give you a more view of the technologies, protocols, services and end to end traffic flow in great detail. And at last the Evolving Technologies used in Service Providers and Massively Scale Datacenters will be seen.
Author: Orhan ERGUN
Publisher: Independently Published
ISBN: 9781096289395
Category :
Languages : en
Pages : 305
Get Book Here
Book Description
This book will give you a High Level of overview of the Service Provider Network Design and Architecture. It talks about the unique aspects of Service Provider networks, different types of Service Providers and the business relationships between them. It covers the Service Providers services, different last mile access offerings and transport networks, and their subscribers and services.Technical explanation about different types of Fixed and Mobile network services and the Service Provider physical locations are also explained. You will see the Big Picture of Service Provider Networks.After understanding the Service Provider Concepts and Technologies, a fictitious National Service Provider network, named ATELCO will be introduced, to give you a more view of the technologies, protocols, services and end to end traffic flow in great detail. And at last the Evolving Technologies used in Service Providers and Massively Scale Datacenters will be seen.
Author: D. Yagil
Publisher: Springer
ISBN: 0230582672
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Author: Denise Lee Yohn
Publisher: Createspace Independent Publishing Platform
ISBN: 9781541140080
Category :
Languages : en
Pages : 34
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Book Description
Introducing a new workbook Scale-Up Your Brand: How To Set Up Your Brand for Success in 5 Steps from Denise Lee Yohn, brand-building expert, speaker, and author of the bestselling book What Great Brands Do.Scale-Up Your Brand is a step-by-step guide to develop a strong, valuable, sustainable brand strategy that will help you scale. Packed with exercises, instructions, and helpful tips36-pages with room for taking notes and documenting decisionsPlus a bonus: Brand Assessment Tool With this workbook, you will: Lay the foundation for your brand to inspire true customer loyalty, improve your profit margin, and increase the longevity of your businessSpecify how you plan to compete and winAchieve clarity, focus, and alignment on your priorities among everyone who works on your business Get your workbook now...and get ready to scale!
Author: Venkatesh Upadrista
Publisher: Apress
ISBN: 1484208021
Category : Business & Economics
Languages : en
Pages : 139
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Book Description
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894306
Category : Computers
Languages : en
Pages : 324
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Book Description
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Author: Graeme B. Dinwoodie
Publisher: Springer
ISBN: 3319550306
Category : Law
Languages : en
Pages : 393
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Book Description
This book analyses the doctrinal structure and content of secondary liability rules that hold internet service providers liable for the conduct of others, including the safe harbours (or immunities) of which they may take advantage, and the range of remedies that can be secured against such providers. Many such claims involve intellectual property infringement, but the treatment extends beyond that field of law. Because there are few formal international standards which govern the question of secondary liability, comprehension of the international landscape requires treatment of a broad range of national approaches. This book thus canvasses numerous jurisdictions across several continents, but presents these comparative studies thematically to highlight evolving commonalities and trans-border commercial practices that exist despite the lack of hard international law. The analysis presented in this book allows exploration not only of contemporary debates about the appropriate policy levers through which to regulate intermediaries, but also about the conceptual character of secondary liability rules.
Author: Kornel Terplan
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 628
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Book Description
A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.
Author: Bo Batty
Publisher:
ISBN:
Category : Database management
Languages : pt
Pages : 262
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Book Description
Author: Bill Hefley
Publisher: Van Haren
ISBN: 9401801258
Category : Architecture
Languages : en
Pages : 353
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Book Description
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Author: Mary Helen Gillespie
Publisher: John Wiley & Sons
ISBN: 0471267139
Category : Computers
Languages : en
Pages : 274
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Book Description
A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.
