The Service Edge

The Service Edge PDF Author: Ron Zemke
Publisher: Plume Books
ISBN: 9780452264939
Category : Business & Economics
Languages : en
Pages : 612

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Book Description
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.

The Service Edge

The Service Edge PDF Author: Ron Zemke
Publisher: Plume Books
ISBN: 9780452264939
Category : Business & Economics
Languages : en
Pages : 612

Get Book Here

Book Description
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.

Diving into Secure Access Service Edge

Diving into Secure Access Service Edge PDF Author: Jeremiah Ginn
Publisher: Packt Publishing Ltd
ISBN: 1803237538
Category : Computers
Languages : en
Pages : 192

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Book Description
Implement Secure Access Service Edge (SASE) for secure network and application communications, exploring SASE services including SD-WAN, ZTF, and more with expert Jeremiah Ginn who helps CxO leaders achieve SASE success Key FeaturesMerge networking and security services into a single architecture to simplify network infrastructureExplore how zero trust network access (ZTNA) restricts access to provide native application segmentationFocus on a native, multitenant cloud architecture that scales dynamically with demandBook Description The SASE concept was coined by Gartner after seeing a pattern emerge in cloud and SD-WAN projects where full security integration was needed. The market behavior lately has sparked something like a "space race" for all technology manufacturers and cloud service providers to offer a "SASE" solution. The current training available in the market is minimal and manufacturer-oriented, with new services being released every few weeks. Professional architects and engineers trying to implement SASE need to take a manufacturer-neutral approach. This guide provides a foundation for understanding SASE, but it also has a lasting impact because it not only addresses the problems that existed at the time of publication, but also provides a continual learning approach to successfully lead in a market that evolves every few weeks. Technology teams need a tool that provides a model to keep up with new information as it becomes available and stay ahead of market hype. With this book, you'll learn about crucial models for SASE success in designing, building, deploying, and supporting operations to ensure the most positive user experience (UX). In addition to SASE, you'll gain insight into SD-WAN design, DevOps, zero trust, and next-generation technical education methods. What you will learnDevelop a comprehensive understanding of SASE from a market and technical perspectiveUnderstand SASE services and components included in SASE solutionsMove logically from prescriptive design to policy-based design and orchestrationUnderstand standard SASE use cases and how to integrate future componentsConvert from a legacy network design model to a secure DevOps model for future projectsUse a functional design overlay to eliminate inter-service competition for the control plane of the SASE serviceWho this book is for This book is for technology and security leaders and specifically for any CTO, CSO, CISO, or CIO looking for an executive approach to SASE for their organization. Anyone implementing SD-WAN, SASE, and SASE services for cloud, network, and security infrastructure will also find this book helpful.

Extreme Customer Service

Extreme Customer Service PDF Author: Tom Orent
Publisher:
ISBN:
Category : Dentist and patient
Languages : en
Pages : 201

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Book Description


Mastering Palo Alto Networks

Mastering Palo Alto Networks PDF Author: Tom Piens
Publisher: Packt Publishing Ltd
ISBN: 1789950562
Category : Computers
Languages : en
Pages : 515

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Book Description
Set up next-generation firewalls from Palo Alto Networks and get to grips with configuring and troubleshooting using the PAN-OS platform Key FeaturesUnderstand how to optimally use PAN-OS featuresBuild firewall solutions to safeguard local, cloud, and mobile networksProtect your infrastructure and users by implementing robust threat prevention solutionsBook Description To safeguard against security threats, it is crucial to ensure that your organization is effectively secured across networks, mobile devices, and the cloud. Palo Alto Networks' integrated platform makes it easy to manage network and cloud security along with endpoint protection and a wide range of security services. With this book, you'll understand Palo Alto Networks and learn how to implement essential techniques, right from deploying firewalls through to advanced troubleshooting. The book starts by showing you how to set up and configure the Palo Alto Networks firewall, helping you to understand the technology and appreciate the simple, yet powerful, PAN-OS platform. Once you've explored the web interface and command-line structure, you'll be able to predict expected behavior and troubleshoot anomalies with confidence. You'll learn why and how to create strong security policies and discover how the firewall protects against encrypted threats. In addition to this, you'll get to grips with identifying users and controlling access to your network with user IDs and even prioritize traffic using quality of service (QoS). The book will show you how to enable special modes on the firewall for shared environments and extend security capabilities to smaller locations. By the end of this network security book, you'll be well-versed with advanced troubleshooting techniques and best practices recommended by an experienced security engineer and Palo Alto Networks expert. What you will learnPerform administrative tasks using the web interface and command-line interface (CLI)Explore the core technologies that will help you boost your network securityDiscover best practices and considerations for configuring security policiesRun and interpret troubleshooting and debugging commandsManage firewalls through Panorama to reduce administrative workloadsProtect your network from malicious traffic via threat preventionWho this book is for This book is for network engineers, network security analysts, and security professionals who want to understand and deploy Palo Alto Networks in their infrastructure. Anyone looking for in-depth knowledge of Palo Alto Network technologies, including those who currently use Palo Alto Network products, will find this book useful. Intermediate-level network administration knowledge is necessary to get started with this cybersecurity book.

The Soft Edge

The Soft Edge PDF Author: Rich Karlgaard
Publisher: John Wiley & Sons
ISBN: 1118829425
Category : Business & Economics
Languages : en
Pages : 274

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Book Description
What Does it Take to Get Ahead Now—And Stay There? High performance has always required shrewd strategy and superb execution. These factors remain critical, especially given today’s unprecedented business climate. But Rich Karlgaard—Forbes publisher, entrepreneur, investor, and board director—takes a surprising turn and argues that there is now a third element that’s required for competitive advantage. It fosters innovation, it accelerates strategy and execution, and it cannot be copied or bought. It is found in a perhaps surprising place—your company’s values. Karlgaard examined a variety of enduring companies and found that they have one thing in common; all have leveraged their deepest values alongside strategy and execution, allowing them to fuel growth as well as weather hard times. Karlgaard shares these stories and identifies the five key variables that make up every organization’s “soft edge”: Trust: Northwestern Mutual has built a $25 million dollar revenue juggernaut on trust, the foundation of lasting success. Learn how to create an environment that engenders trust and propels high performance. Smarts: In most technical fields your formal education quickly becomes out of date. How do you keep up? Learn how the Mayo Clinic, Stanford University women’s basketball team, and others stay on top by relentlessly pursuing an advantage through smarts. Teamwork: Since collaboration and innovation are a must in the global economy, effective teamwork is vital. Learn how global giant FedEx stays focused and how nimble Nest Labs relies on lean teams with cognitive diversity. Taste: Clever product design and integration are proxies for intelligence because they make customers feel smart. But taste goes further into deep emotional engagement. Specialized Bicycles calls it “the elusive spot between data truth and human truth.” How can you consistently make products or services that trigger these emotional touch points? Story: Companies that achieve lasting success have an enduring and emotionally appealing story. What’s your company’s story? How do you tell it your way? Gain the ability to create a powerful narrative in a world where outsiders often exercise the louder voice.

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service PDF Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196

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Book Description
Outlines the skills and techniques of providing superior customer service.

The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition

The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition PDF Author: Steven J. Spear
Publisher: McGraw Hill Professional
ISBN: 0071741402
Category : Business & Economics
Languages : en
Pages : 432

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Book Description
Generate faster, better results—using less capital and fewer resources! Toyota, Alcoa, Pratt & Whitney, and the U.S. Navy's Nuclear Power Program operate in vastly different worlds, but they have one thing in common. Each of these organizations generates constant, almost automatic operational self-improvements at rates faster, durations longer, and breadths wider than any of its competitors. Excellence in operational management is the single element separating industry leaders from all others. The High-Velocity Edge is a blueprint for fueling innovation and improvement at both the management and process level in your own company. It’s not magic, it’s not luck. It’s something that that can be taught, cultivated, practiced, and effectively applied to an organization. Spears explains how to: Build a system of “dynamic discovery” that reveals operational problems and weaknesses Attack and solve problems at the time and in the place where they occur, converting weaknesses into strengths Disseminate knowledge gained from solving local problems throughout the company as a whole Create managers invested in the process of continual innovation Apply the lessons of The High-Velocity Edge, and you will enjoy profitability, quality, efficiency, reliability, and agility unmatched by any of your rivals.

The Sustainable Edge

The Sustainable Edge PDF Author: Ron Carson
Publisher: Greenleaf Book Group
ISBN: 1626342156
Category : Business & Economics
Languages : en
Pages : 199

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Book Description
NEW YORK TIMES BESTSELLER! The Sustainable Edge: Fifteen Minutes a Week to a Richer Entrepreneurial Life was written for business owners who are seeking a fuller, more rewarding work-life balance. In this easy-to-reference, practical guide authors and entrepreneurs Ron Carson and Scott Ford share personal anecdotes to their own career successes. Each chapter is designed to inspire entrepreneurs to define and sustain a competitive edge in the complex, fast-changing world of business. Relying on insights and proprietary tools based on decades of experience, the authors teach you how to achieve your goals across four key areas: your business, your teams, your clients, and your personal lives. In this book you will learn the authors’ trademarked Business Implementation Quotient (IQ) Grower process that appears in the form of end-of-chapter exercises. These easy-to-perform exercises can be completed in as little as 15 minutes per week to help your company boost its own Business IQ. This work is an important read for entrepreneurs in search of achieving the sustainable edge in their careers and their lives.

Beyond Edge Cities

Beyond Edge Cities PDF Author: Richard D. Bingham
Publisher: Routledge
ISBN: 1134827059
Category : Architecture
Languages : en
Pages : 274

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Book Description
In his influential 1991 book Edge City, Joel Garreau argued that every American city "is growing in the fashion of Los Angeles, with multiple urban cores". He named these cores "edge cities" because they perform all of the city functions, but rise in places that were farmlands or villages only decades ago, far from the old downtowns. This new book expands and clarifies Garreau's pioneering concept as it develops a comprehensive theory of edge city growth and functions. The contributors draw on their expertise as geographers, political scientists, economics planners, and sociologists to offer a wide range of insights and analyses.

Services Marketing: Text and Cases, 2/e

Services Marketing: Text and Cases, 2/e PDF Author: Harsh V. Verma
Publisher: Pearson Education India
ISBN: 9788131754474
Category : Services industries
Languages : en
Pages : 680

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Book Description