Author: Julie Satow
Publisher: Twelve
ISBN: 9781455566655
Category : History
Languages : en
Pages : 0
Book Description
Journalist Julie Satow's thrilling, unforgettable history of how one illustrious hotel has defined our understanding of money and glamour, from the Gilded Age to the Go-Go Eighties to today's Billionaire Row. From the moment in 1907 when New York millionaire Alfred Gwynne Vanderbilt strode through the Plaza Hotel's revolving doors to become its first guest, to the afternoon in 2007 when a mysterious Russian oligarch paid a record price for the hotel's largest penthouse, the eighteen-story white marble edifice at the corner of Fifth Avenue and 59th Street has radiated wealth and luxury. For some, the hotel evokes images of F. Scott Fitzgerald frolicking in the Pulitzer Fountain, or Eloise, the impish young guest who pours water down the mail chute. But the true stories captured in THE PLAZA also include dark, hidden secrets: the cold-blooded murder perpetrated by the construction workers in charge of building the hotel, how Donald J. Trump came to be the only owner to ever bankrupt the Plaza, and the tale of the disgraced Indian tycoon who ran the hotel from a maximum-security prison cell, 7,000 miles away in Delhi. In this definitive history, award-winning journalist Julie Satow not only pulls back the curtain on Truman Capote's Black and White Ball and The Beatles' first stateside visit-she also follows the money trail. THE PLAZA reveals how a handful of rich, dowager widows were the financial lifeline that saved the hotel during the Great Depression, and how, today, foreign money and anonymous shell companies have transformed iconic guest rooms into condominiums that shield ill-gotten gains-hollowing out parts of the hotel as well as the city around it. THE PLAZA is the account of one vaunted New York City address that has become synonymous with wealth and scandal, opportunity and tragedy. With glamour on the surface and strife behind the scenes, it is the story of how one hotel became a mirror reflecting New York's place at the center of the country's cultural narrative for over a century.
The Plaza
Author: Julie Satow
Publisher: Twelve
ISBN: 9781455566655
Category : History
Languages : en
Pages : 0
Book Description
Journalist Julie Satow's thrilling, unforgettable history of how one illustrious hotel has defined our understanding of money and glamour, from the Gilded Age to the Go-Go Eighties to today's Billionaire Row. From the moment in 1907 when New York millionaire Alfred Gwynne Vanderbilt strode through the Plaza Hotel's revolving doors to become its first guest, to the afternoon in 2007 when a mysterious Russian oligarch paid a record price for the hotel's largest penthouse, the eighteen-story white marble edifice at the corner of Fifth Avenue and 59th Street has radiated wealth and luxury. For some, the hotel evokes images of F. Scott Fitzgerald frolicking in the Pulitzer Fountain, or Eloise, the impish young guest who pours water down the mail chute. But the true stories captured in THE PLAZA also include dark, hidden secrets: the cold-blooded murder perpetrated by the construction workers in charge of building the hotel, how Donald J. Trump came to be the only owner to ever bankrupt the Plaza, and the tale of the disgraced Indian tycoon who ran the hotel from a maximum-security prison cell, 7,000 miles away in Delhi. In this definitive history, award-winning journalist Julie Satow not only pulls back the curtain on Truman Capote's Black and White Ball and The Beatles' first stateside visit-she also follows the money trail. THE PLAZA reveals how a handful of rich, dowager widows were the financial lifeline that saved the hotel during the Great Depression, and how, today, foreign money and anonymous shell companies have transformed iconic guest rooms into condominiums that shield ill-gotten gains-hollowing out parts of the hotel as well as the city around it. THE PLAZA is the account of one vaunted New York City address that has become synonymous with wealth and scandal, opportunity and tragedy. With glamour on the surface and strife behind the scenes, it is the story of how one hotel became a mirror reflecting New York's place at the center of the country's cultural narrative for over a century.
Publisher: Twelve
ISBN: 9781455566655
Category : History
Languages : en
Pages : 0
Book Description
Journalist Julie Satow's thrilling, unforgettable history of how one illustrious hotel has defined our understanding of money and glamour, from the Gilded Age to the Go-Go Eighties to today's Billionaire Row. From the moment in 1907 when New York millionaire Alfred Gwynne Vanderbilt strode through the Plaza Hotel's revolving doors to become its first guest, to the afternoon in 2007 when a mysterious Russian oligarch paid a record price for the hotel's largest penthouse, the eighteen-story white marble edifice at the corner of Fifth Avenue and 59th Street has radiated wealth and luxury. For some, the hotel evokes images of F. Scott Fitzgerald frolicking in the Pulitzer Fountain, or Eloise, the impish young guest who pours water down the mail chute. But the true stories captured in THE PLAZA also include dark, hidden secrets: the cold-blooded murder perpetrated by the construction workers in charge of building the hotel, how Donald J. Trump came to be the only owner to ever bankrupt the Plaza, and the tale of the disgraced Indian tycoon who ran the hotel from a maximum-security prison cell, 7,000 miles away in Delhi. In this definitive history, award-winning journalist Julie Satow not only pulls back the curtain on Truman Capote's Black and White Ball and The Beatles' first stateside visit-she also follows the money trail. THE PLAZA reveals how a handful of rich, dowager widows were the financial lifeline that saved the hotel during the Great Depression, and how, today, foreign money and anonymous shell companies have transformed iconic guest rooms into condominiums that shield ill-gotten gains-hollowing out parts of the hotel as well as the city around it. THE PLAZA is the account of one vaunted New York City address that has become synonymous with wealth and scandal, opportunity and tragedy. With glamour on the surface and strife behind the scenes, it is the story of how one hotel became a mirror reflecting New York's place at the center of the country's cultural narrative for over a century.
The Secret Life of the Savoy
Author: Olivia Williams
Publisher: Simon and Schuster
ISBN: 1643137395
Category : Biography & Autobiography
Languages : en
Pages : 226
Book Description
The captivating story of the famed Savoy Hotel’s founders, told through three generations—and one hundred years—of glamour and high society. For the gondoliers-themed birthday dinner, the hotel obligingly flooded the courtyard to conjure the Grand Canal of Venice. Dinner was served on a silk-lined floating gondola, real swans were swimming in the water, and as a final flourish, a baby elephant borrowed from London Zoo pulled a five-foot high birthday cake. In three generations, the D'Oyly Carte family and London's Savoy Hotel pioneered the idea of the luxury hotel and the modern theater, propelled Gilbert and Sullivan to lasting stardom, made Oscar Wilde a transatlantic celebrity, inspired a P. G. Wodehouse series, and popularized early jazz, electric lights, and Art Deco. Following the history of the iconic Savoy Hotel through three generations of the D'Oyly Carte family, The Secret Life of the Savoy brings to life the extraordinary cultural legacy of the most famous hotel in the world.
Publisher: Simon and Schuster
ISBN: 1643137395
Category : Biography & Autobiography
Languages : en
Pages : 226
Book Description
The captivating story of the famed Savoy Hotel’s founders, told through three generations—and one hundred years—of glamour and high society. For the gondoliers-themed birthday dinner, the hotel obligingly flooded the courtyard to conjure the Grand Canal of Venice. Dinner was served on a silk-lined floating gondola, real swans were swimming in the water, and as a final flourish, a baby elephant borrowed from London Zoo pulled a five-foot high birthday cake. In three generations, the D'Oyly Carte family and London's Savoy Hotel pioneered the idea of the luxury hotel and the modern theater, propelled Gilbert and Sullivan to lasting stardom, made Oscar Wilde a transatlantic celebrity, inspired a P. G. Wodehouse series, and popularized early jazz, electric lights, and Art Deco. Following the history of the iconic Savoy Hotel through three generations of the D'Oyly Carte family, The Secret Life of the Savoy brings to life the extraordinary cultural legacy of the most famous hotel in the world.
The Secret of the Grand Hôtel Du Lac
Author: Kathryn Gauci
Publisher:
ISBN: 9780648714415
Category : Fiction
Languages : en
Pages : 274
Book Description
From USA TODAY Bestselling Author, Kathryn Gauci, comes an unforgettable story of love, hope and betrayal, and of the power of human endurance during history's darkest days. Inspired by true events, The Secret of the Grand Hôtel du Lac is a gripping and emotional portrait of wartime France... a true-page-turner. "Sometime during the early hours of the morning, he awoke again, this time with a start. He was sure he heard a noise outside. It sounded like a twig snapping. Under normal circumstances it would have meant nothing, but in the silence of the forest every sound was magnified. There it was again. This time it was closer and his instinct told him it wasn't the wolves. He reached for his gun and quietly looked out through the window. The moon was on the wane, wrapped in the soft gauze of snowfall and it wasn't easy to see. Maybe it was a fox, or even a deer. Then he heard it again, right outside the door. He cocked his gun, pressed his body flat against the wall next to the door, and waited. The room was in total darkness and his senses were heightened. After a few minutes, he heard the soft click of the door latch." February 1944. Preparations for the D-Day invasion are well advanced. When contact with Belvedere, one of the Resistance networks in the Jura region of Eastern France, is lost, Elizabeth Maxwell, is sent back to the region to find the head of the network, her husband Guy Maxwell. It soon becomes clear that the network has been betrayed. An RAF airdrop of supplies was ambushed by the Gestapo, and many members of the Resistance have been killed. Surrounded on all sides by the brutal Gestapo and the French Milice, and under constant danger of betrayal, Elizabeth must unmask the traitor in their midst, find her husband, and help him to rebuild Belvedere in time for SOE operations in support of D-Day.
Publisher:
ISBN: 9780648714415
Category : Fiction
Languages : en
Pages : 274
Book Description
From USA TODAY Bestselling Author, Kathryn Gauci, comes an unforgettable story of love, hope and betrayal, and of the power of human endurance during history's darkest days. Inspired by true events, The Secret of the Grand Hôtel du Lac is a gripping and emotional portrait of wartime France... a true-page-turner. "Sometime during the early hours of the morning, he awoke again, this time with a start. He was sure he heard a noise outside. It sounded like a twig snapping. Under normal circumstances it would have meant nothing, but in the silence of the forest every sound was magnified. There it was again. This time it was closer and his instinct told him it wasn't the wolves. He reached for his gun and quietly looked out through the window. The moon was on the wane, wrapped in the soft gauze of snowfall and it wasn't easy to see. Maybe it was a fox, or even a deer. Then he heard it again, right outside the door. He cocked his gun, pressed his body flat against the wall next to the door, and waited. The room was in total darkness and his senses were heightened. After a few minutes, he heard the soft click of the door latch." February 1944. Preparations for the D-Day invasion are well advanced. When contact with Belvedere, one of the Resistance networks in the Jura region of Eastern France, is lost, Elizabeth Maxwell, is sent back to the region to find the head of the network, her husband Guy Maxwell. It soon becomes clear that the network has been betrayed. An RAF airdrop of supplies was ambushed by the Gestapo, and many members of the Resistance have been killed. Surrounded on all sides by the brutal Gestapo and the French Milice, and under constant danger of betrayal, Elizabeth must unmask the traitor in their midst, find her husband, and help him to rebuild Belvedere in time for SOE operations in support of D-Day.
The Rose Hotel
Author: Rahimeh Andalibian
Publisher: National Geographic Books
ISBN: 1426214804
Category : Biography & Autobiography
Languages : en
Pages : 282
Book Description
In this searing memoir, Rahimeh Andalibian struggles to make sense of two brutal crimes: a rape, avenged by her father, and a murder, of which her beloved oldest brother stands accused. Her journey, eloquently and intimately told, is a tribute to the resilience of families everywhere. Andalibian takes us first into her family's tranquil, jasmine-scented days of prosperity in Mashhad. Iran, where she and her brothers grow up in luxury at the Rose Hotel, owned by her father. In the aftermath of hte 1979 revolution the family is forced to flee: first to the safety of a mansion in Tehran, next to a squalid one-room flat in London, and finally to California, where they discover they are not free from the weight of their own secrets. Caught between their parents' traditional values and their desire to embrace and American way of life, Andalibian and her brothers struggle to find peace in the wake of tragedy. In the tradition of The Kite Runner, House of Sand and Fog, and Reading Lolita in Tehran, this is a universal story of healing and rebirth. From the Trade Paperback edition.
Publisher: National Geographic Books
ISBN: 1426214804
Category : Biography & Autobiography
Languages : en
Pages : 282
Book Description
In this searing memoir, Rahimeh Andalibian struggles to make sense of two brutal crimes: a rape, avenged by her father, and a murder, of which her beloved oldest brother stands accused. Her journey, eloquently and intimately told, is a tribute to the resilience of families everywhere. Andalibian takes us first into her family's tranquil, jasmine-scented days of prosperity in Mashhad. Iran, where she and her brothers grow up in luxury at the Rose Hotel, owned by her father. In the aftermath of hte 1979 revolution the family is forced to flee: first to the safety of a mansion in Tehran, next to a squalid one-room flat in London, and finally to California, where they discover they are not free from the weight of their own secrets. Caught between their parents' traditional values and their desire to embrace and American way of life, Andalibian and her brothers struggle to find peace in the wake of tragedy. In the tradition of The Kite Runner, House of Sand and Fog, and Reading Lolita in Tehran, this is a universal story of healing and rebirth. From the Trade Paperback edition.
Travel by Design
Author: Peter Sallick
Publisher: Assouline Publishing
ISBN: 1614289255
Category : Travel
Languages : en
Pages : 6
Book Description
Showcasing travel photographs by more than 150 of America’s top architects and designers, Travel by Design is an inspiring guide to the power of travel to shape and expand our world. Travel by Design reminds us of the beauty and importance of travel, with images of more than 100 locations in 60 countries, from exotic destinations and global cities to adventure travels and all-American escapes. More than 350 photographs take readers on a global journey through cityscapes, ancient civilizations, luxurious resorts, and stunning natural wonders, all seen through the discerning and artistic eyes of today’s leading creative talents. The images are sure to inspire dreams of escape, and the 40 pages of insider resources—from favorite hotels and restaurants to secret shopping sources and must-see monuments—will make planning future trips reassuring and easy.
Publisher: Assouline Publishing
ISBN: 1614289255
Category : Travel
Languages : en
Pages : 6
Book Description
Showcasing travel photographs by more than 150 of America’s top architects and designers, Travel by Design is an inspiring guide to the power of travel to shape and expand our world. Travel by Design reminds us of the beauty and importance of travel, with images of more than 100 locations in 60 countries, from exotic destinations and global cities to adventure travels and all-American escapes. More than 350 photographs take readers on a global journey through cityscapes, ancient civilizations, luxurious resorts, and stunning natural wonders, all seen through the discerning and artistic eyes of today’s leading creative talents. The images are sure to inspire dreams of escape, and the 40 pages of insider resources—from favorite hotels and restaurants to secret shopping sources and must-see monuments—will make planning future trips reassuring and easy.
The Book of Dust: The Secret Commonwealth (Book of Dust, Volume 2)
Author: Philip Pullman
Publisher: Knopf Books for Young Readers
ISBN: 0553510665
Category : Young Adult Fiction
Languages : en
Pages : 658
Book Description
The #1 New York Times Bestseller! Return to the world of His Dark Materials in the second volume of Philip Pullman’s new bestselling masterwork The Book of Dust. The windows between the many worlds have been sealed and the momentous adventures of Lyra Silvertongue’s youth are long behind her—or so she thought. Lyra is now a twenty-year-old undergraduate at St. Sophia’s College and intrigue is swirling around her once more. Her daemon Pantalaimon is witness to a brutal murder, and the dying man entrusts them with secrets that carry echoes from their past. The more Lyra is drawn into these mysteries, the less she is sure of. Even the events of her own past come into question when she learns of Malcolm Polstead’s role in bringing her to Jordan College. Now Lyra and Malcolm will travel far beyond the confines of Oxford, across Europe and into the Levant, searching for a city haunted by daemons, and a desert said to hold the truth of Dust. The dangers they face will challenge everything they thought they knew about the world, and about themselves. Praise for The Book of Dust “It’s a stunning achievement, this universe Pullman has created and continues to build on.” —The New York Times “Pullman’s writing is simple, unpretentious, beautiful, true. The conclusion to The Book of Dust can’t come soon enough.”—The Washington Post
Publisher: Knopf Books for Young Readers
ISBN: 0553510665
Category : Young Adult Fiction
Languages : en
Pages : 658
Book Description
The #1 New York Times Bestseller! Return to the world of His Dark Materials in the second volume of Philip Pullman’s new bestselling masterwork The Book of Dust. The windows between the many worlds have been sealed and the momentous adventures of Lyra Silvertongue’s youth are long behind her—or so she thought. Lyra is now a twenty-year-old undergraduate at St. Sophia’s College and intrigue is swirling around her once more. Her daemon Pantalaimon is witness to a brutal murder, and the dying man entrusts them with secrets that carry echoes from their past. The more Lyra is drawn into these mysteries, the less she is sure of. Even the events of her own past come into question when she learns of Malcolm Polstead’s role in bringing her to Jordan College. Now Lyra and Malcolm will travel far beyond the confines of Oxford, across Europe and into the Levant, searching for a city haunted by daemons, and a desert said to hold the truth of Dust. The dangers they face will challenge everything they thought they knew about the world, and about themselves. Praise for The Book of Dust “It’s a stunning achievement, this universe Pullman has created and continues to build on.” —The New York Times “Pullman’s writing is simple, unpretentious, beautiful, true. The conclusion to The Book of Dust can’t come soon enough.”—The Washington Post
At The Plaza
Author: Curtis Gathje
Publisher: Macmillan + ORM
ISBN: 1466867000
Category : History
Languages : en
Pages : 285
Book Description
At The Plaza is a pictorial record and an anecdotal history of the world's most famous hotel: New York's Plaza. As a story, it traverses the breadth and scope of Gotham's high society during the American Century. As a photo collection, it's like no other, capturing the hotel's remarkable presence on the ever-changing New York scene. For almost one hundred years, The Plaza has mirrored the social history of Manhattan: its tastes in design, entertainment, restaurants and accommodations, as well as its adjustment to Prohibition, the Great Depression, two World Wars, the Cold War, women's rights, smokers' rights, animals' rights and British rock-and-roll. The first guests to sign the register-Mr. and Mrs. Alfred Gwynne Vanderbilt-set the standard for the long procession of luminaries that followed: Mark Twain, Diamond Jim Brady, Scott and Zelda Fitzgerald, Marlene Dietrich, Frank Lloyd Wright, Marilyn Monroe, Jacqueline Kennedy Onassis and the Beatles, among many others. In At The Plaza, the hotel's official historian, Curtis Gathje, has compiled a tremendous collection of photographs and vignettes chronicling the colorful history of a building, an institution, and a city.
Publisher: Macmillan + ORM
ISBN: 1466867000
Category : History
Languages : en
Pages : 285
Book Description
At The Plaza is a pictorial record and an anecdotal history of the world's most famous hotel: New York's Plaza. As a story, it traverses the breadth and scope of Gotham's high society during the American Century. As a photo collection, it's like no other, capturing the hotel's remarkable presence on the ever-changing New York scene. For almost one hundred years, The Plaza has mirrored the social history of Manhattan: its tastes in design, entertainment, restaurants and accommodations, as well as its adjustment to Prohibition, the Great Depression, two World Wars, the Cold War, women's rights, smokers' rights, animals' rights and British rock-and-roll. The first guests to sign the register-Mr. and Mrs. Alfred Gwynne Vanderbilt-set the standard for the long procession of luminaries that followed: Mark Twain, Diamond Jim Brady, Scott and Zelda Fitzgerald, Marlene Dietrich, Frank Lloyd Wright, Marilyn Monroe, Jacqueline Kennedy Onassis and the Beatles, among many others. In At The Plaza, the hotel's official historian, Curtis Gathje, has compiled a tremendous collection of photographs and vignettes chronicling the colorful history of a building, an institution, and a city.
The Third Hotel
Author: Laura van den Berg
Publisher: Farrar, Straus and Giroux
ISBN: 0374714975
Category : Fiction
Languages : en
Pages : 225
Book Description
"[A] future cult classic." —The New York Times Book Review "There’s Borges and Bolaño, Kafka and Cortázar, Modiano and Murakami, and now Laura van den Berg." —The Washington Post Finalist for the NYPL Young Lions Award. Named a Best Book of 2018 by The Boston Globe, Huffington Post, Electric Literature and Lit Hub. An August 2018 IndieNext Selection. Named a Summer 2018 Read by The Washington Post, Vulture, Nylon, Elle, BBC, InStyle, Refinery29, Bustle, O, the Oprah Magazine, Entertainment Weekly, Harper's Bazaar, Conde Nast Traveler, Southern Living, Lit Hub, and Vol. 1 Brooklyn. In Havana, Cuba, a widow tries to come to terms with her husband’s death—and the truth about their marriage—in Laura van den Berg’s surreal, mystifying story of psychological reflection and metaphysical mystery. Shortly after Clare arrives in Havana, Cuba, to attend the annual Festival of New Latin American Cinema, she finds her husband, Richard, standing outside a museum. He’s wearing a white linen suit she’s never seen before, and he’s supposed to be dead. Grief-stricken and baffled, Clare tails Richard, a horror film scholar, through the newly tourist-filled streets of Havana, clocking his every move. As the distinction between reality and fantasy blurs, Clare finds grounding in memories of her childhood in Florida and of her marriage to Richard, revealing her role in his death and reappearance along the way. The Third Hotel is a propulsive, brilliantly shape-shifting novel from an inventive author at the height of her narrative powers.
Publisher: Farrar, Straus and Giroux
ISBN: 0374714975
Category : Fiction
Languages : en
Pages : 225
Book Description
"[A] future cult classic." —The New York Times Book Review "There’s Borges and Bolaño, Kafka and Cortázar, Modiano and Murakami, and now Laura van den Berg." —The Washington Post Finalist for the NYPL Young Lions Award. Named a Best Book of 2018 by The Boston Globe, Huffington Post, Electric Literature and Lit Hub. An August 2018 IndieNext Selection. Named a Summer 2018 Read by The Washington Post, Vulture, Nylon, Elle, BBC, InStyle, Refinery29, Bustle, O, the Oprah Magazine, Entertainment Weekly, Harper's Bazaar, Conde Nast Traveler, Southern Living, Lit Hub, and Vol. 1 Brooklyn. In Havana, Cuba, a widow tries to come to terms with her husband’s death—and the truth about their marriage—in Laura van den Berg’s surreal, mystifying story of psychological reflection and metaphysical mystery. Shortly after Clare arrives in Havana, Cuba, to attend the annual Festival of New Latin American Cinema, she finds her husband, Richard, standing outside a museum. He’s wearing a white linen suit she’s never seen before, and he’s supposed to be dead. Grief-stricken and baffled, Clare tails Richard, a horror film scholar, through the newly tourist-filled streets of Havana, clocking his every move. As the distinction between reality and fantasy blurs, Clare finds grounding in memories of her childhood in Florida and of her marriage to Richard, revealing her role in his death and reappearance along the way. The Third Hotel is a propulsive, brilliantly shape-shifting novel from an inventive author at the height of her narrative powers.
The Heart of Hospitality
Author: Micah Solomon
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191
Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191
Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Secret of the Staircase
Author: Steven K Smith
Publisher: Myboys3 Press
ISBN: 9780986147340
Category : Juvenile Fiction
Languages : en
Pages : 166
Book Description
Sam, Derek and Caitlin explore a mystery at The Jefferson, Richmond's historic downtown hotel.
Publisher: Myboys3 Press
ISBN: 9780986147340
Category : Juvenile Fiction
Languages : en
Pages : 166
Book Description
Sam, Derek and Caitlin explore a mystery at The Jefferson, Richmond's historic downtown hotel.