Author: SALIH AHMED ISLAM
Publisher: SALIH AHMED ISLAM
ISBN:
Category : Business & Economics
Languages : en
Pages : 642
Book Description
"The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an indispensable guide for anyone seeking to improve their organisation's operational processes through operational auditing. This book provides a comprehensive overview of operational auditing, including the tools and techniques used by internal auditors to evaluate operational processes. It also emphasises the importance of audit programs and checklists in achieving success. Contents of the book: FINANCE • Financial reporting • Investments • Accounts payable and receivable • Budgeting & Monitoring • Fixed assets • Tax compliance HR · Human resources · Payroll · Payroll cycle data analytics MANUFACTURING · Planning and production control · Quality control · Maintenance · Safety · ESG SUPPLY CHAIN · Demand Planning · Purchasing · Tendering · Import · Inventory · Third-Party Labour Contractor · Warehouse Management · Purchase-to-Pay Cycle Data Analytics SALES & MARKETING · Sales Management · Sales Performance And Monitoring · Product Development · Pricing And Discount · Promotion And Advertising · Marketing Campaigns · Credit Limits · Export · Order Processing · Customer Relationship Management · Retail · Customer Credit Data Analytics INFORMATION TECHNOLOGY · Business Continuity Management · Data Privacy · Database · It General Controls · It Security Management · It Backup & Recovery · It Vendor Management · It Access Controls · It Asset Management · It Change Management · It Data Management · It Help Desk GENERAL PROCESSES · Contract Management · Project Management · Ethics · Ethical Business Conduct Guidelines · Fraud Prevention Whether you're a business owner, manager, or internal auditor, "The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an essential resource for achieving operational and financial success through improved operational auditing. With this book, you will be able to identify and address potential issues before they become significant problems, ensuring that your organization's are operating at peak efficiency.
Saleshood
Author: Elay Cohen
Publisher: Greenleaf Book Group
ISBN: 1626340501
Category : Business & Economics
Languages : en
Pages : 250
Book Description
A playbook that empowers sales managers to think like CEOs and act like entrepreneurs At Salesforce.com, Elay Cohen created and executed the sales productivity programs that accelerated the company’s growth to a $3 billion–plus enterprise. The innovation delivered over these years by Elay and his team resulted in unprecedented sales productivity excellence. Based on that experience, Elay embarked on a journey to help every company in the world grow like Salesforce.com. After working with many organizations and further reflecting on his time at Salesforce.com, it became apparent that one key player was best positioned to accelerate growth in organizations: the first-line sales manager. Empowering sales managers to own and execute their own sales programs, as entrepreneurs would, became the focus of this book and his technology company. First-line sales managers are the backbone of every sales organization. They make it happen. They’re where the rubber meets the road in pipeline generation, revenue growth, and customer success. These sales managers serve as the voice of salespeople to organizations, and as the organizational voice back to salespeople. In this accessible guide, Cohen shares how sales managers can build an inspired, engaged team, equipping them with the tools they need to drive up sales productivity and grow the business. He reveals, among many other lessons, how you can nurture a winning sales culture; build world-class training programs that encourage salespeople to learn from each other; and execute sales processes, playbooks, and deals in a way that gives your salespeople the winning edge.
Publisher: Greenleaf Book Group
ISBN: 1626340501
Category : Business & Economics
Languages : en
Pages : 250
Book Description
A playbook that empowers sales managers to think like CEOs and act like entrepreneurs At Salesforce.com, Elay Cohen created and executed the sales productivity programs that accelerated the company’s growth to a $3 billion–plus enterprise. The innovation delivered over these years by Elay and his team resulted in unprecedented sales productivity excellence. Based on that experience, Elay embarked on a journey to help every company in the world grow like Salesforce.com. After working with many organizations and further reflecting on his time at Salesforce.com, it became apparent that one key player was best positioned to accelerate growth in organizations: the first-line sales manager. Empowering sales managers to own and execute their own sales programs, as entrepreneurs would, became the focus of this book and his technology company. First-line sales managers are the backbone of every sales organization. They make it happen. They’re where the rubber meets the road in pipeline generation, revenue growth, and customer success. These sales managers serve as the voice of salespeople to organizations, and as the organizational voice back to salespeople. In this accessible guide, Cohen shares how sales managers can build an inspired, engaged team, equipping them with the tools they need to drive up sales productivity and grow the business. He reveals, among many other lessons, how you can nurture a winning sales culture; build world-class training programs that encourage salespeople to learn from each other; and execute sales processes, playbooks, and deals in a way that gives your salespeople the winning edge.
Sales Management For Dummies
Author: Butch Bellah
Publisher: John Wiley & Sons
ISBN: 1119094224
Category : Business & Economics
Languages : en
Pages : 379
Book Description
Guide your sales force to its fullest potential With a proven sales management and execution process, Sales Management For Dummies aids organizations and individuals in reaching the highest levels of success. Although selling products or services is a central part of any sales job, there's much more to it. With this fun and accessible guide, you'll go beyond the basics of sales to learn how to anticipate clients' needs, develop psychologist-like insight, and so much more. Because few people go to school to earn degrees in selling, sales talent is developed in the field. Unfortunately, most training efforts fail to reach their objectives, in large part because of the absence of any kind of reinforcement or coaching. This book is your one-stop guide to managing an existing or start-up sales force to succeed in every area of sales—from prospecting to closing. Shows you how to reach your fullest potential in sales Helps you effectively inspire great performance form any sales force Demonstrates how to prospect, recruit, and increase your organization's income and success Teaches you how to manage sales teams to greatness If you're one of the millions of salespeople or sales managers worldwide looking for a fast, easy, and effective way to get the most out of your sales force, the tried-and-true guidance presented inside sets you up for success.
Publisher: John Wiley & Sons
ISBN: 1119094224
Category : Business & Economics
Languages : en
Pages : 379
Book Description
Guide your sales force to its fullest potential With a proven sales management and execution process, Sales Management For Dummies aids organizations and individuals in reaching the highest levels of success. Although selling products or services is a central part of any sales job, there's much more to it. With this fun and accessible guide, you'll go beyond the basics of sales to learn how to anticipate clients' needs, develop psychologist-like insight, and so much more. Because few people go to school to earn degrees in selling, sales talent is developed in the field. Unfortunately, most training efforts fail to reach their objectives, in large part because of the absence of any kind of reinforcement or coaching. This book is your one-stop guide to managing an existing or start-up sales force to succeed in every area of sales—from prospecting to closing. Shows you how to reach your fullest potential in sales Helps you effectively inspire great performance form any sales force Demonstrates how to prospect, recruit, and increase your organization's income and success Teaches you how to manage sales teams to greatness If you're one of the millions of salespeople or sales managers worldwide looking for a fast, easy, and effective way to get the most out of your sales force, the tried-and-true guidance presented inside sets you up for success.
The Lost Art of Closing
Author: Anthony Iannarino
Publisher: Penguin
ISBN: 0735211698
Category : Business & Economics
Languages : en
Pages : 241
Book Description
“Always be closing!” —Glengarry Glen Ross, 1992 “Never Be Closing!” —a sales book title, 2014 “?????” —salespeople everywhere, 2017 For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the “take delivery” close to the “now or never” close. But these tactics often alienated customers, leading to fads for the “soft” close or even abandoning the idea of closing altogether. It sounded great in theory, but the results were often mixed or poor. That left a generation of salespeople wondering how they should think about closing, and what strategies would lead to the best possible outcomes. Anthony Iannarino has a different approach geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall. Iannarino addressed this in a chapter of The Only Sales Guide You’ll Ever Need—which he thought would be his only book about selling. But he discovered so much hunger for guidance about closing that he’s back with a new book full of proven tactics and useful examples. The Lost Art of Closing will help you win customer commitment at ten essential points along the purchase journey. For instance, you’ll discover how to: · Compete on value, not price, by securing a Commitment to Invest early in the process. · Ask for a Commitment to Build Consensus within the client’s organization, ensuring that your solution has early buy-in from all stakeholders. · Prevent the possibility of the sale falling through at the last minute by proactively securing a Commitment to Resolve Concerns. The Lost Art of Closing will forever change the way you think about closing, and your clients will appreciate your ability to help them achieve real change and real results.\
Publisher: Penguin
ISBN: 0735211698
Category : Business & Economics
Languages : en
Pages : 241
Book Description
“Always be closing!” —Glengarry Glen Ross, 1992 “Never Be Closing!” —a sales book title, 2014 “?????” —salespeople everywhere, 2017 For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the “take delivery” close to the “now or never” close. But these tactics often alienated customers, leading to fads for the “soft” close or even abandoning the idea of closing altogether. It sounded great in theory, but the results were often mixed or poor. That left a generation of salespeople wondering how they should think about closing, and what strategies would lead to the best possible outcomes. Anthony Iannarino has a different approach geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall. Iannarino addressed this in a chapter of The Only Sales Guide You’ll Ever Need—which he thought would be his only book about selling. But he discovered so much hunger for guidance about closing that he’s back with a new book full of proven tactics and useful examples. The Lost Art of Closing will help you win customer commitment at ten essential points along the purchase journey. For instance, you’ll discover how to: · Compete on value, not price, by securing a Commitment to Invest early in the process. · Ask for a Commitment to Build Consensus within the client’s organization, ensuring that your solution has early buy-in from all stakeholders. · Prevent the possibility of the sale falling through at the last minute by proactively securing a Commitment to Resolve Concerns. The Lost Art of Closing will forever change the way you think about closing, and your clients will appreciate your ability to help them achieve real change and real results.\
Marketing, Sales and Customer Management (MSC)
Author: Richard Hofmaier
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110412551
Category : Business & Economics
Languages : en
Pages : 206
Book Description
This Book is primarily written for experts and managers in marketing, sales, customer and service management at BtB companies. In addition, the book is also for executives of project and quality management, research and development (R&D), procurement, logistics, and production departments, who deal with marketing-related topics and are working in related fields. The integrated marketing, sales and customer management (MSC) approach aims to lay out and explain in detail the concepts, tools and implementations of a holistic and sustainable customer-focused approach in order to successfully implement important marketing, sales and customer management measures. The concise presentation of various methods, their applications and evaluations allow managers to better choose specific tools and the necessary means of efficient implementation. In addition, this book presents students enrolled in business management and business administration programs and who are focusing on marketing, sales and customer management with a conceptualized and application-oriented guide for the implementation of holistically integrated strategies, programs and measures.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110412551
Category : Business & Economics
Languages : en
Pages : 206
Book Description
This Book is primarily written for experts and managers in marketing, sales, customer and service management at BtB companies. In addition, the book is also for executives of project and quality management, research and development (R&D), procurement, logistics, and production departments, who deal with marketing-related topics and are working in related fields. The integrated marketing, sales and customer management (MSC) approach aims to lay out and explain in detail the concepts, tools and implementations of a holistic and sustainable customer-focused approach in order to successfully implement important marketing, sales and customer management measures. The concise presentation of various methods, their applications and evaluations allow managers to better choose specific tools and the necessary means of efficient implementation. In addition, this book presents students enrolled in business management and business administration programs and who are focusing on marketing, sales and customer management with a conceptualized and application-oriented guide for the implementation of holistically integrated strategies, programs and measures.
New Sales
Author: Mike Weinberg
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814431771
Category : Business & Economics
Languages : en
Pages : 242
Book Description
Selected by HubSpot as one of the Top 20 Sales Books of All Time No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you're a sales rep, sales manager, or a professional services executive, if you are expected to bring in new business, you need a proven formula for prospecting, developing, and closing deals. New Sales. Simplified. is the answer. You'll learn how to: * Identify a strategic, finite, workable list of genuine prospects * Draft a compelling, customer-focused "sales story" * Perfect the proactive telephone call to get face-to-face with more prospects * Use email, voicemail, and social media to your advantage * Overcome-even prevent-every buyer's anti-salesperson reflex * Build rapport, because people buy from people they like and trust * Prepare for and structure a winning sales call * Stop presenting and start dialoguing with buyers * Make time in your calendar for business development activities * And much more Packed with examples and anecdotes, New Sales. Simplified. balances a blunt (and often funny) look at what most salespeople and executives do wrong with an easy-to-follow plan for ramping up new business starting today.
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814431771
Category : Business & Economics
Languages : en
Pages : 242
Book Description
Selected by HubSpot as one of the Top 20 Sales Books of All Time No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you're a sales rep, sales manager, or a professional services executive, if you are expected to bring in new business, you need a proven formula for prospecting, developing, and closing deals. New Sales. Simplified. is the answer. You'll learn how to: * Identify a strategic, finite, workable list of genuine prospects * Draft a compelling, customer-focused "sales story" * Perfect the proactive telephone call to get face-to-face with more prospects * Use email, voicemail, and social media to your advantage * Overcome-even prevent-every buyer's anti-salesperson reflex * Build rapport, because people buy from people they like and trust * Prepare for and structure a winning sales call * Stop presenting and start dialoguing with buyers * Make time in your calendar for business development activities * And much more Packed with examples and anecdotes, New Sales. Simplified. balances a blunt (and often funny) look at what most salespeople and executives do wrong with an easy-to-follow plan for ramping up new business starting today.
A Mind for Sales
Author: Mark Hunter, CSP
Publisher: HarperCollins Leadership
ISBN: 1400215765
Category : Business & Economics
Languages : en
Pages : 240
Book Description
For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections start piling up and your customers stop answering the phone. This allows the wrong thought patterns to start developing, soon you aren’t making quotas and then you begin looking at job listings waiting for your next downfall. Sales expert Mark Hunter can relate as his start to sales was discouraging. The lessons he’s learned throughout his career are revealed in A Mind for Sales. He discovered that sales can be incredibly rewarding, such as customers calling you for advice, thanking you for improving their business, and referring you to colleagues. The difference is simply developing mindset and momentum habits. In A Mind for Sales, you’ll learn how to: Feel energized by renewed purpose and success in your sales role by following the success cycle approach. Receive practical strategies on how to change your mindset and succeed in sales. Learn the daily habits needed to maximize productivity and make hitting the ground running strategy #1. Gain real-world insights from Hunter’s vast experience as a successful sales professional and sales coach. Let this book inspire and prepare you to form the new habits you need to succeed and to realize the incredible rewards that a successful life in sales makes possible.
Publisher: HarperCollins Leadership
ISBN: 1400215765
Category : Business & Economics
Languages : en
Pages : 240
Book Description
For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections start piling up and your customers stop answering the phone. This allows the wrong thought patterns to start developing, soon you aren’t making quotas and then you begin looking at job listings waiting for your next downfall. Sales expert Mark Hunter can relate as his start to sales was discouraging. The lessons he’s learned throughout his career are revealed in A Mind for Sales. He discovered that sales can be incredibly rewarding, such as customers calling you for advice, thanking you for improving their business, and referring you to colleagues. The difference is simply developing mindset and momentum habits. In A Mind for Sales, you’ll learn how to: Feel energized by renewed purpose and success in your sales role by following the success cycle approach. Receive practical strategies on how to change your mindset and succeed in sales. Learn the daily habits needed to maximize productivity and make hitting the ground running strategy #1. Gain real-world insights from Hunter’s vast experience as a successful sales professional and sales coach. Let this book inspire and prepare you to form the new habits you need to succeed and to realize the incredible rewards that a successful life in sales makes possible.
52 Sales Management Tips: The Sales Managers' Success Guide
Author: MR Steven Rosen
Publisher:
ISBN: 9780991754601
Category : Business & Economics
Languages : en
Pages : 70
Book Description
"Overworked and under-supported front line sales managers are desperately looking for resources to improve their performance. This book was written for sales managers who understand the need to develop themselves. They have figured out that they must take charge of their own success."--P. [4] of Cover.
Publisher:
ISBN: 9780991754601
Category : Business & Economics
Languages : en
Pages : 70
Book Description
"Overworked and under-supported front line sales managers are desperately looking for resources to improve their performance. This book was written for sales managers who understand the need to develop themselves. They have figured out that they must take charge of their own success."--P. [4] of Cover.
The Operational Audit Blueprint - Definitions, Internal Audit Programs and Checklists for Success
Author: SALIH AHMED ISLAM
Publisher: SALIH AHMED ISLAM
ISBN:
Category : Business & Economics
Languages : en
Pages : 642
Book Description
"The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an indispensable guide for anyone seeking to improve their organisation's operational processes through operational auditing. This book provides a comprehensive overview of operational auditing, including the tools and techniques used by internal auditors to evaluate operational processes. It also emphasises the importance of audit programs and checklists in achieving success. Contents of the book: FINANCE • Financial reporting • Investments • Accounts payable and receivable • Budgeting & Monitoring • Fixed assets • Tax compliance HR · Human resources · Payroll · Payroll cycle data analytics MANUFACTURING · Planning and production control · Quality control · Maintenance · Safety · ESG SUPPLY CHAIN · Demand Planning · Purchasing · Tendering · Import · Inventory · Third-Party Labour Contractor · Warehouse Management · Purchase-to-Pay Cycle Data Analytics SALES & MARKETING · Sales Management · Sales Performance And Monitoring · Product Development · Pricing And Discount · Promotion And Advertising · Marketing Campaigns · Credit Limits · Export · Order Processing · Customer Relationship Management · Retail · Customer Credit Data Analytics INFORMATION TECHNOLOGY · Business Continuity Management · Data Privacy · Database · It General Controls · It Security Management · It Backup & Recovery · It Vendor Management · It Access Controls · It Asset Management · It Change Management · It Data Management · It Help Desk GENERAL PROCESSES · Contract Management · Project Management · Ethics · Ethical Business Conduct Guidelines · Fraud Prevention Whether you're a business owner, manager, or internal auditor, "The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an essential resource for achieving operational and financial success through improved operational auditing. With this book, you will be able to identify and address potential issues before they become significant problems, ensuring that your organization's are operating at peak efficiency.
Publisher: SALIH AHMED ISLAM
ISBN:
Category : Business & Economics
Languages : en
Pages : 642
Book Description
"The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an indispensable guide for anyone seeking to improve their organisation's operational processes through operational auditing. This book provides a comprehensive overview of operational auditing, including the tools and techniques used by internal auditors to evaluate operational processes. It also emphasises the importance of audit programs and checklists in achieving success. Contents of the book: FINANCE • Financial reporting • Investments • Accounts payable and receivable • Budgeting & Monitoring • Fixed assets • Tax compliance HR · Human resources · Payroll · Payroll cycle data analytics MANUFACTURING · Planning and production control · Quality control · Maintenance · Safety · ESG SUPPLY CHAIN · Demand Planning · Purchasing · Tendering · Import · Inventory · Third-Party Labour Contractor · Warehouse Management · Purchase-to-Pay Cycle Data Analytics SALES & MARKETING · Sales Management · Sales Performance And Monitoring · Product Development · Pricing And Discount · Promotion And Advertising · Marketing Campaigns · Credit Limits · Export · Order Processing · Customer Relationship Management · Retail · Customer Credit Data Analytics INFORMATION TECHNOLOGY · Business Continuity Management · Data Privacy · Database · It General Controls · It Security Management · It Backup & Recovery · It Vendor Management · It Access Controls · It Asset Management · It Change Management · It Data Management · It Help Desk GENERAL PROCESSES · Contract Management · Project Management · Ethics · Ethical Business Conduct Guidelines · Fraud Prevention Whether you're a business owner, manager, or internal auditor, "The Operational Audit Blueprint: Definitions, Internal Audit Programs, and Checklists for Success" is an essential resource for achieving operational and financial success through improved operational auditing. With this book, you will be able to identify and address potential issues before they become significant problems, ensuring that your organization's are operating at peak efficiency.
Are You Ready to Sell?
Author: Mike Whitney
Publisher: AuthorHouse
ISBN: 1456710648
Category : Technology & Engineering
Languages : en
Pages : 282
Book Description
The difference between B2B sales winners and losers is that winners are ready to win. Winners take time to honestly answer the question, am I ready to sell? Winners prepare themselves for winning through reproducible steps that will put them in a better position to win. These steps are not magic or unknowable they can be learned. Once learned the key to success becomes discipline in applying the steps every day during every encounter with your prospects and your own sales team. Are You Ready to Sell shows the steps you need to be a winner in B2B sales. Owning this book will provide you with: A winning process for sales preparedness throughout your daily selling life Strategies to determine if a sales opportunity is an order opportunity A road map for change to deal with the new normal of Business to Business selling Strategies for creating a valuable lifetime income stream from your customers Sales scenarios at the end of each chapter to test your strategies for winning A mindset to move sold-to accounts back to prospects for value you can deliver New strategies for building customer loyalty Guidelines for shaping your prospects definition of value throughout the sales process Todays B2B industrial prospects are struggling to survive within the new normal of doing more with less. Help your prospects be winners in this environment and you will be an order winner. Are You Ready to Sell? equips you with the tools you need to be a consistent B2B sales order winner.
Publisher: AuthorHouse
ISBN: 1456710648
Category : Technology & Engineering
Languages : en
Pages : 282
Book Description
The difference between B2B sales winners and losers is that winners are ready to win. Winners take time to honestly answer the question, am I ready to sell? Winners prepare themselves for winning through reproducible steps that will put them in a better position to win. These steps are not magic or unknowable they can be learned. Once learned the key to success becomes discipline in applying the steps every day during every encounter with your prospects and your own sales team. Are You Ready to Sell shows the steps you need to be a winner in B2B sales. Owning this book will provide you with: A winning process for sales preparedness throughout your daily selling life Strategies to determine if a sales opportunity is an order opportunity A road map for change to deal with the new normal of Business to Business selling Strategies for creating a valuable lifetime income stream from your customers Sales scenarios at the end of each chapter to test your strategies for winning A mindset to move sold-to accounts back to prospects for value you can deliver New strategies for building customer loyalty Guidelines for shaping your prospects definition of value throughout the sales process Todays B2B industrial prospects are struggling to survive within the new normal of doing more with less. Help your prospects be winners in this environment and you will be an order winner. Are You Ready to Sell? equips you with the tools you need to be a consistent B2B sales order winner.
The Leader's Checklist, Expanded Edition
Author: Michael Useem
Publisher: University of Pennsylvania Press
ISBN: 1613630069
Category : Business & Economics
Languages : en
Pages : 136
Book Description
From the award-winning author of The Leadership Moment comes a definitive checklist to help today's leaders act decisively when it counts the most. In this fast-reading and illuminating book, world-renowned leadership expert Michael Useem provides 15 guiding principles that form the core of the Leader's Checklist. He helps you to personalize your checklist to the unique needs and demands of your organization. To demonstrate the power of the Leader's Checklist, Useem examines accounts of extraordinary leadership, including the triumphant rescue of 33 miners in Chile. Based on solid research and.
Publisher: University of Pennsylvania Press
ISBN: 1613630069
Category : Business & Economics
Languages : en
Pages : 136
Book Description
From the award-winning author of The Leadership Moment comes a definitive checklist to help today's leaders act decisively when it counts the most. In this fast-reading and illuminating book, world-renowned leadership expert Michael Useem provides 15 guiding principles that form the core of the Leader's Checklist. He helps you to personalize your checklist to the unique needs and demands of your organization. To demonstrate the power of the Leader's Checklist, Useem examines accounts of extraordinary leadership, including the triumphant rescue of 33 miners in Chile. Based on solid research and.