The President's Quality Award Program PDF Download
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Author: United States. Office of Personnel Management
Publisher:
ISBN:
Category : Performance awards
Languages : en
Pages : 24
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Book Description
Author: United States. Office of Personnel Management
Publisher:
ISBN:
Category : Performance awards
Languages : en
Pages : 24
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Book Description
Author:
Publisher:
ISBN:
Category : Government productivity
Languages : en
Pages : 84
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Book Description
Author: Jerry Arcaro
Publisher: CRC Press
ISBN: 9781574441673
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it. The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days. The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?
Author:
Publisher:
ISBN:
Category : Performance awards
Languages : en
Pages : 24
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Book Description
Author:
Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 58
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Book Description
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1032
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Book Description
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 856
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Book Description
Author: Mario Kossmann
Publisher: Routledge
ISBN: 1351945432
Category : Transportation
Languages : en
Pages : 214
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Book Description
A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proactively managing their service quality to build new techniques into current practice for maximum effect. By using this guide, decision-making as well as budget and capacity planning can be optimized and justified to any stakeholders in the service operation. Customer satisfaction can be improved considerably over time and, thereby, profits (or budget allocation for internal service providers). Crucially, the improvements the book provides can be systematically measured and easily disseminated throughout the organization, leading to increased levels of motivation amongst staff.
Author: United States. Congress. House. Committee on Science. Subcommittee on Technology
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 144
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Book Description
Author: Michael Milakovich
Publisher: CRC Press
ISBN: 104018054X
Category : Business & Economics
Languages : en
Pages : 305
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Book Description
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
