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Author: Nanna Mik-Meyer
Publisher: Manchester University Press
ISBN: 1526110318
Category : Social Science
Languages : en
Pages : 189
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Book Description
This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.
Author: Nanna Mik-Meyer
Publisher: Manchester University Press
ISBN: 1526110318
Category : Social Science
Languages : en
Pages : 189
Get Book Here
Book Description
This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.
Author: Peter Hupe
Publisher: Edward Elgar Publishing
ISBN: 180088933X
Category : Political Science
Languages : en
Pages : 397
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Book Description
On the ground floor of government, citizens interact with teachers, medical staff, police officers and other professionals in public service. It is during these encounters that laws, public policies and professional guidelines gain further substance and form. In this insightful book, Peter Hupe brings together expert contributions from scholars across the globe to study the social mechanisms behind these public encounters.
Author: Nanna Mik-Meyer
Publisher: Routledge
ISBN: 0415534429
Category : Business & Economics
Languages : en
Pages : 178
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Book Description
When the state punishes criminals or removes children at risk, its power is immediately apparent. However, power is also at stake when the state seeks to educate, advise, or empower citizens, and this book encourages reflection on the exercise of professional power in these less coercive encounters.
Author: Trine Øland
Publisher: Routledge
ISBN: 1351264427
Category : Political Science
Languages : en
Pages : 247
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Book Description
Welfare Work with Immigrants and Refugees in a Social Democratic Welfare State provides an ambiguous yet disturbing portrait of the inner workings of the Danish welfare state and its implications in a context of globalisation and migration. Through a sociological interview-study with welfare workers, this book describes how processes of othering are undercurrents of welfare work. The processes construct immigrants and refugees as a kind of people who are not only culturally different but also behind, deficient and weak, and thus assigned the potential to benefit from welfare work. These processes are designated to advance a racial welfare dynamic of remedial circularity which keeps the immigrant and refugee on the threshold of modern living and democracy. It is thus depicted how welfare work is intertwined not with a biological framework but with a cultural framework naturalising and ontologising cultural differences. The book examines how welfare work tends to appreciate immigrants and refugees as dislocated people with a cultural lack and how it abides by the dictums of civilising expansions and humanitarian imperialism within the modern state. This book will be useful for every scholar who wants to reconsider and think differently about how the welfare state is going to proceed in a global society.
Author: Mark Haugaard
Publisher: Manchester University Press
ISBN: 1526110393
Category : Political Science
Languages : en
Pages : 342
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Book Description
Author: Stephen Osborne
Publisher: Routledge
ISBN: 1000192148
Category : Business & Economics
Languages : en
Pages : 203
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Book Description
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Author: Rik Peeters
Publisher: Policy Press
ISBN: 1447368746
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontline work and citizens ́ everyday experience of the state. Institutional factors such as political clientelism, resource scarcity, social inequality, job insecurity, and systemic corruption affect the way street-level bureaucrats enforce rules and implement policies. Inadvertently, they end up implementing inequities in citizens’ access to rights and services — despite efforts to repair organisational deficiencies and broker relations between vulnerable citizens and a distant state. This book illuminates these realities and challenges and provides unique insights into critical themes such as resource scarcities, bureaucratic corruption, control practices, and the complexities of dealing with vulnerable population groups.
Author: Raza Mir
Publisher: Routledge
ISBN: 100007921X
Category : Business & Economics
Languages : en
Pages : 502
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Book Description
Interest in anthropology and ethnography has been an ongoing feature of organizational research and pedagogy; this book provides a key reference text that pulls together the different ways in which anthropology infuses the study of organizations, both epistemologically and methodologically. The volume hosts key scholars and experts within the fields of Organizational Anthropology, Organizational Ethnography, Organizational Studies and Qualitative Research. The book provides a combination of methodological guidelines, exemplars and epistemological reflection. It includes methodological viewpoints, ethnographic journeys within organizations as well as beyond organizations, and individual reflections on challenges faced by organizational ethnographers. This book is aimed at PhD, master and advanced undergraduate students and researchers across disciplines, especially those who are engaged with general management, organizational behaviour, strategy and anthropological/ethnographic issues.
Author: Anne Reff Pedersen
Publisher: Routledge
ISBN: 0429638868
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals. The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.
Author: Stewart Field
Publisher: Bloomsbury Publishing
ISBN: 150993992X
Category : Law
Languages : en
Pages : 414
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Book Description
This book investigates how defendants are assessed by criminal justice decisionmakers, such as judges, lawyers, probation officers, parole board members and those involved in restorative justice. What attitudes and emotions are defendants expected to show? How are these expectations communicated? The book argues that defendants, at various stages of the criminal justice process, are expected to show a (more or less) free acceptance of guilt and individual responsibility along with a display of 'appropriate' emotions, ideally including 'genuine' remorse. It examines why such expressions of individual responsibility and remorse are so important to decision-makers and the state. With contributors from across the world, the book opens new comparative possibilities and research agendas.
