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Author: Graham Kelly
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 236
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Author: Graham Kelly
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 236
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Author: Nicholas Howat
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 186
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Book Description
Author: Robert Louis Clark
Publisher: University of Pennsylvania Press
ISBN: 9780812237146
Category : History
Languages : en
Pages : 280
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Book Description
From the Wharton School, offering a comprehensive assessment of the political and financial dimensions of public-sector pensions from the colonial period until the emergence of modern retirement plans in the twentieth century.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 0102942404
Category : Social Science
Languages : en
Pages : 72
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Book Description
The main report is also available (HCP 1178-I, ISBN 0102942315). A previous NAO report on this topic (HCP 37, session 2002-03) (ISBN 0102919577) and a report by the Committee of Public Accounts (HCP 565, session 2002-03) (ISBN 0215009347) are also available.
Author: Millar, Jane
Publisher: Policy Press
ISBN: 1447319974
Category : Political Science
Languages : en
Pages : 311
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Book Description
In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 0102936722
Category : Political Science
Languages : en
Pages : 64
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Book Description
The Department for Work and Pensions (DWP) provides services to some 28 million people. Despite the development of new technology, printed materials, in particular leaflets, play an important role in ensuring that customers are informed of services and entitlements. This NAO report examines how effectively the DWP manages the provision of accurate information in its leaflets issued to customers, as well as communicating clearly and effectively about benefits and services. It focuses on how the DWP manages the risks associated with producing and issuing inaccurate leaflets; whether it can ensure that the information in leaflets is accurate and accessible; and whether leaflets are easily available for customers. Findings include that although the DWP has made progress in improving the design of some leaflets, it could go further to make them easier for the public to understand and get hold of, as well as improving checks on the accuracy of leaflets and its supply and printing arrangements so that the most recent versions are widely available.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 0102937184
Category : Political Science
Languages : en
Pages : 88
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Book Description
This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Author: Sarah Horack
Publisher:
ISBN:
Category : Capital investments
Languages : en
Pages : 256
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Book Description
Author: Anttiroiko, Ari-Veikko
Publisher: IGI Global
ISBN: 1591407907
Category : Political Science
Languages : en
Pages : 1916
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Book Description
Containing more than 250 articles, this three-volume set provides a broad basis for understanding issues, theories, and applications faced by public administrations and public organizations, as they strive for more effective government through the use of emerging technologies. This publication is an essential reference tool for academic, public, and private libraries.
Author: Nicholas Howat
Publisher:
ISBN:
Category : British
Languages : en
Pages : 132
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Book Description
