Managing Difficult Participants Pocketbook PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Managing Difficult Participants Pocketbook PDF full book. Access full book title Managing Difficult Participants Pocketbook by John Townsend. Download full books in PDF and EPUB format.

Managing Difficult Participants Pocketbook

Managing Difficult Participants Pocketbook PDF Author: John Townsend
Publisher: Management Pocketbooks
ISBN: 1907078592
Category : Business & Economics
Languages : en
Pages : 98

Get Book Here

Book Description
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."