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Author: Ed Horrell
Publisher: Amacom Books
ISBN: 9780814429563
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization. Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
Author: Ed Horrell
Publisher: Amacom Books
ISBN: 9780814429563
Category : Business & Economics
Languages : en
Pages : 234
Get Book Here
Book Description
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization. Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
Author: Shaunti Feldhahn
Publisher: WaterBrook
ISBN: 1601423594
Category : Religion
Languages : en
Pages : 226
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Book Description
Have we ever needed kindness more? Learn which ways of acting, speaking, and thinking will improve your relationships and make the greatest difference for your life. “This book has the potential to change the emotional climate of our culture.”—Gary Chapman, New York Times bestselling author of The Five Love Languages Think of your toughest relationship. Think of a relationship that is good but could be great. Think of a group of people that drives you nuts. You want to show more kindness and generosity, but sometimes you’re just tired, stretched, and frustrated. Besides, would small actions make that big a difference? Yes! After years of extensive research, Shaunti Feldhahn has concluded that kindness is a superpower. It can change any relationship, make your life easier and better, and transform our culture. But how does it work? And how can you show kindness when you don’t feel like it? In The Kindness Challenge, Shaunti explores . . . • Three simple acts that make all the difference in any relationship (with a spouse, child, co-worker, brother-in-law . . .) • Whether kindness is ever the wrong approach • The seven ways you may be unkind and never realize it • Eight types of kindness—and which might be the best fit for you • Ten sneaky obstacles that get in the way of giving praise • Practical ways to persevere when kindness is tough • How kindness in marriage leads to benefits in the bedroom (yes, really!) • Why your acts of kindness today can help transform the world With self-assessments, day-to-day tips, a 30-day challenge, and specific kindness ideas, The Kindness Challenge can make your toughest relationships better and your good relationships great—starting today.
Author: Hugh Mackay
Publisher: Allen & Unwin
ISBN: 1761061763
Category : Social Science
Languages : en
Pages : 272
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Book Description
Generous, erudite, optimistic and candid...Hugh Mackay encourages us to find the best in ourselves and in our society in both good and troubled times. Revolutions never start at the top. If we dare to dream of a more loving country - kinder, more compassionate, more cooperative, more respectful, more inclusive, more egalitarian, more harmonious, less cynical - there's only one way to start turning that dream into a reality: each of us must live as if this is already that country. Following the ravages of 2020's bushfires and pandemic on our mental and emotional health and on the economy, Hugh Mackay reflects on the challenges we faced during that year of upheaval and the questions many of us have asked. What really matters to me? Am I living the kind of life I want? What sort of society do I want us to become? Urging us not to let those questions go, and pointing to our inspiring displays of kindness and consideration, our personal sacrifices for the common good and our heightened appreciation of the value of local neighbourhoods and communities, he asks in turn: 'Could we become renowned as a loving country, rather than simply a "lucky" one?' Absorbing, wise and inspiring, The Kindness Revolution is a distillation of Hugh Mackay's life's work. Written for our times, this truly remarkable book shows how crises and catastrophes often turn out to be the making of us.
Author: Orly Wahba
Publisher: Macmillan
ISBN: 125006693X
Category : Body, Mind & Spirit
Languages : en
Pages : 383
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Book Description
The first book by the creator of the Kindness Boomerang video (more than 20,000,000 views on YouTube) shows readers how to make kindness something they can practice every day.
Author: Shalanda Baker
Publisher: Island Press
ISBN: 1642830674
Category : Political Science
Languages : en
Pages : 226
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Book Description
In September 2017, Hurricane Maria hit Puerto Rico, completely upending the energy grid of the small island. The nearly year-long power outage that followed vividly shows how the new climate reality intersects with race and access to energy. The island is home to brown and black US citizens who lack the political power of those living in the continental US. As the world continues to warm and storms like Maria become more commonplace, it is critical that we rethink our current energy system to enable reliable, locally produced, and locally controlled energy without replicating the current structures of power and control. In Revolutionary Power, Shalanda Baker arms those made most vulnerable by our current energy system with the tools they need to remake the system in the service of their humanity. She argues that people of color, poor people, and indigenous people must engage in the creation of the new energy system in order to upend the unequal power dynamics of the current system. Revolutionary Power is a playbook for the energy transformation complete with a step-by-step analysis of the key energy policy areas that are ripe for intervention. Baker tells the stories of those who have been left behind in our current system and those who are working to be architects of a more just system. She draws from her experience as an energy-justice advocate, a lawyer, and a queer woman of color to inspire activists working to build our new energy system. Climate change will force us to rethink the way we generate and distribute energy and regulate the system. But how much are we willing to change the system? This unique moment in history provides an unprecedented opening for a deeper transformation of the energy system, and thus, an opportunity to transform society. Revolutionary Power shows us how.
Author: John Burke
Publisher: Zondervan
ISBN: 0310309123
Category : Religion
Languages : en
Pages : 290
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Book Description
You've heard it all before. The promises for a better life get tiresome after awhile, because you know they don't deliver. However, they do touch on a profound and inescapable truth. You were created to live your life out of a rewarding, richly textured relationship with God and others--and deep down, you long to experience that kind of life. But how? Are you willing to devote sixty days to finding out? Soul Revolution may be one of the most important books you'll ever read. In it, author and pastor John Burke guides you on a journey of experiential discovery. Called the "60-60 Experiment," it has already made a profound impact on thousands who have discovered what it means to actually "do life" with God.
Author: Victor Montori
Publisher: Rosetta Books
ISBN: 0795352956
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
The Mayo Clinic physician and founder of The Patient Revolution offers a “thoroughly convincing. . . call to action for medical industry reform” (Kirkus). Winner of the 2018 PenCraft Award for Literary Excellence, Why We Revolt exposes the corruption and negligence that are endemic in America’s healthcare system—and offers a blueprint for revolutionizing patient care across the country. Through a series of essays and first-hand accounts, Dr. Victor M. Montori demonstrates how the system has been increasingly exploited and industrialized, putting profit before patients. As costs soar, the United States continues to fall behind other countries on patient outcomes. Offering concrete, direct actions we can take to bring positive change to the healthcare system, Why We Revolt is an inspiring call-to-action for physicians, policymakers, and patients alike. Dr. Montori shows how we can work together to create a system that offers tailored healthcare in a kind and careful way. All proceeds from Why We Revolt go directly to Patient Revolution, a non-profit organization founded by Dr. Montori that empowers patients, caregivers, community advocates, and clinicians to rebuild our healthcare system.
Author: Justin du Rivage
Publisher: Yale University Press
ISBN: 0300227655
Category : History
Languages : en
Pages : 392
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Book Description
A bold transatlantic history of American independence revealing that 1776 was about far more than taxation without representation Revolution Against Empire sets the story of American independence within a long and fierce clash over the political and economic future of the British Empire. Justin du Rivage traces this decades-long debate, which pitted neighbors and countrymen against one another, from the War of Austrian Succession to the end of the American Revolution. As people from Boston to Bengal grappled with the growing burdens of imperial rivalry and fantastically expensive warfare, some argued that austerity and new colonial revenue were urgently needed to rescue Britain from unsustainable taxes and debts. Others insisted that Britain ought to treat its colonies as relative equals and promote their prosperity. Drawing from archival research in the United States, Britain, and France, this book shows how disputes over taxation, public debt, and inequality sparked the American Revolution—and reshaped the British Empire.
Author: Lindsay M. Warren MD
Publisher: Trafford Publishing
ISBN: 1698710763
Category : Self-Help
Languages : en
Pages : 89
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Book Description
This book is a self-confidence devotional for young people that will encourage and challenge them to build their self-worth, confidence and character.
Author: Klaus Schwab
Publisher: Crown Currency
ISBN: 1524758876
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.
