Author: Michael Wedemeyer
Publisher: Lulu.com
ISBN: 0980438802
Category : Computers
Languages : en
Pages : 133

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Book Description
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

Author: Abhinav Krishna Kaiser
Publisher: Apress
ISBN: 1484221648
Category : Computers
Languages : en
Pages : 263

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Book Description
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Category : Computers
Languages : en
Pages : 420

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Book Description
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Author: Ivanka Menken
Publisher:
ISBN: 9781282184855
Category :
Languages : en
Pages : 134

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Book Description

Author: Alison Cartlidge
Publisher:
ISBN: 9780955124587
Category :
Languages : en
Pages : 55

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Book Description

Author: Colin Rudd
Publisher: Stationery Office
ISBN: 9780113311064
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Appropriate for anyone involved in the governance, management and use of software assets within an organisation, 'ITIL V3 Guide to Software Asset Management' contains a practical approach to the management of software assets.Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures. It gives realistic and pragmatic suggestions for the content of a business case for SAM within an organisation.It provides readers with advice and guidance on the roles involved, together with templates and examples of some of the key documents. Includes examples of a SAM business case, the contents of a software policy, a policy on the use of hardware and software, and an acknowledgement of hardware/software policy.

Author:
Publisher: ISACA
ISBN: 1604200715
Category : Technology & Engineering
Languages : en
Pages : 55

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Book Description

Author: John O. Long
Publisher: Springer Science & Business Media
ISBN: 0387773932
Category : Computers
Languages : en
Pages : 84

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Book Description
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Author: Hank Marquis
Publisher: The Stationery Office
ISBN: 9780117063648
Category : Computer networks
Languages : en
Pages : 124

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Book Description
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Author: James Michael Stewart
Publisher: John Wiley & Sons
ISBN: 1118332105
Category : Computers
Languages : en
Pages : 1022

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Book Description
Fully updated Sybex Study Guide for the industry-leading security certification: CISSP Security professionals consider the Certified Information Systems Security Professional (CISSP) to be the most desired certification to achieve. More than 200,000 have taken the exam, and there are more than 70,000 CISSPs worldwide. This highly respected guide is updated to cover changes made to the CISSP Body of Knowledge in 2012. It also provides additional advice on how to pass each section of the exam. With expanded coverage of key areas, it also includes a full-length, 250-question practice exam. Fully updated for the 2012 CISSP Body of Knowledge, the industry-leading standard for IT professionals Thoroughly covers exam topics, including access control, application development security, business continuity and disaster recovery planning, cryptography, operations security, and physical (environmental) security Examines information security governance and risk management, legal regulations, investigations and compliance, and telecommunications and network security Features expanded coverage of biometrics, auditing and accountability, software security testing, and many more key topics CISSP: Certified Information Systems Security Professional Study Guide, 6th Edition prepares you with both the knowledge and the confidence to pass the CISSP exam.