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Author: Mike Halsey
Publisher: Apress
ISBN: 1484251334
Category : Computers
Languages : en
Pages : 199
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Book Description
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Author: Mike Halsey
Publisher: Apress
ISBN: 1484251334
Category : Computers
Languages : en
Pages : 199
Get Book Here
Book Description
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Author: Mike Halsey
Publisher: Apress
ISBN: 9781484251324
Category : Computers
Languages : en
Pages :
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Book Description
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Author: Sarah Hatter
Publisher: Cosupport
ISBN: 9780615962016
Category : Customer relations
Languages : en
Pages : 216
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Book Description
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
Author: Linda Farris Kurtz
Publisher: SAGE
ISBN: 9780803970991
Category : Political Science
Languages : en
Pages : 252
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Book Description
She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.
Author: Gregory R. Pierce
Publisher: Springer Science & Business Media
ISBN: 1489913882
Category : Psychology
Languages : en
Pages : 600
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Book Description
While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.
Author: James V. Jones
Publisher: McGraw Hill Professional
ISBN: 0071491031
Category : Technology & Engineering
Languages : en
Pages : 529
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Book Description
All the ILS expertise needed to achieve a more supportable system and cost-effective support infrastructure Engineers and managers can turn to the updated Third Edition of Integrated Logistics Support Handbook for expert guidance on applying Integrated Logistics Support (ILS) for acquisition and procurement planning in new product development. Long-established as the definitive ILS resource, this handbook distills thousands of pages of directives, instructions, and related material into a coherent, one-stop reference that can be used to enhance any military or commercial project. The Third Edition features new information on reliability and maintainability engineering...testability...supportability engineering...cost of ownership...personnel...support equipment...training...technical documentation...level-of-repair analysis...software support...life-cycle cost...logistics plans...contracts...and much more. Filled with step-by-step guidelines and 300 illustrations, the updated Integrated Logistics Support Handbook explains how to: Apply MIL HDBK 502, Acquisition Logistics Meet the requirements of MIL-PRF 49506, Logistics Management Information Develop and measure Performance-Based Logistics requirements New to this edition: applications of ILS to software-based systems, applications to commercial off-the-shelf solutions, and the latest Department of Defense requirements
Author: Ron Muns
Publisher:
ISBN: 9781571250001
Category : Computer industry
Languages : en
Pages : 170
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Book Description
Author: Sanjay Nair
Publisher: IT Governance Ltd
ISBN: 1787782379
Category : Computers
Languages : en
Pages : 102
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Book Description
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Author: Roger Greeno
Publisher: Routledge
ISBN: 1136442944
Category : Technology & Engineering
Languages : en
Pages : 648
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Book Description
* Ideal for students on general construction and building services courses * Each topic presented concisely using plain language and clear drawings * Incorporates updated references to relevant regulations and practice standards * Includes established and contemporary practice * Website resources available Building Services Handbook summarises the application of all common elements of building services practice, technique and procedure, to provide an essential information resource for students as well as practitioners working in building services, building management and the facilities administration and maintenance sectors of the construction industry. Information is presented in the highly illustrated and accessible style of the best-selling companion title Building Construction Handbook. This new edition contains extended information on water system components, control systems for hot water and heating, ventilation and air conditioning, drainage, gas appliance flues and further examples of design calculations. It has been revised and expanded to take into account recent amendments to the Building Regulations Approved Documents and guidance from British and European Standards. Online lecture facilities include PowerPoint slides illustrating a selection of services areas, providing key diagrams for use with presentations and handouts. THE comprehensive reference for all construction and building services students, Building Services Handbook is ideal for a wide range of courses including NVQ and BTEC National through Higher National Certificate and Diploma to Foundation and three-year Degree level. The clear illustrations and complementary references to industry Standards combine essential guidance with a resource base for further reading and development of specific topics. Roger Greeno is a well-known author of construction texts. He has extensive practical and consultancy experience in the industry, in addition to lecturing at several colleges of further and higher education, and the University of Portsmouth. He has also examined for City & Guilds, Edexcel, the Chartered Institute of Building and the University of Reading. Fred Hall’s books on Building Services have helped thousands of students gain their qualifications and pass exams. He was formerly a Senior Lecturer at Guildford College.
Author: Paige C. Pullen
Publisher: Routledge
ISBN: 1136242503
Category : Education
Languages : en
Pages : 379
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Book Description
Of the many issues facing special education (and general education) today, it is difficult to imagine one more important or timely than response to intervention (RTI). Almost overnight RTI has become standard practice across the nation. Unfortunately, RTI remains ill-defined, falls far short of its evidence-based practice goal, is almost invariably misused, and often results in more harm than good. Nevertheless, as a conceptual framework RTI has great potential for ensuring that students with disabilities receive appropriate, evidence-based instruction. The mission of this handbook is to present a comprehensive and integrated discussion of response to intervention (RTI) and its relation to multi-tiered systems of support (MTSS) in both special education and general education. Although the two terms are currently used interchangeably, distinct differences exist between them. Therefore, chapters are dedicated to distinguishing the two concepts—RTI and MTSS—and describing each one’s unique role in both general and special education. In addition, the authors recommend a third term, Multi-Tiered Instruction, to differentiate the practices related to the purpose of the specific intervention.
