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Author: Fred Reichheld
Publisher: Harvard Business Press
ISBN: 1647821797
Category : Business & Economics
Languages : en
Pages : 159
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Book Description
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Author: Fred Reichheld
Publisher: Harvard Business Press
ISBN: 1647821797
Category : Business & Economics
Languages : en
Pages : 159
Get Book Here
Book Description
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Author: United States. Congress. Senate. Committee on Public Works. Subcommittee on Public Buildings and Grounds
Publisher:
ISBN:
Category :
Languages : en
Pages : 236
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Book Description
Author: Daniel H. Pink
Publisher: Penguin
ISBN: 1101524383
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.
Author: Alfred Tennyson Baron Tennyson
Publisher:
ISBN:
Category :
Languages : en
Pages : 86
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Book Description
Author: United States. Congress. Senate. Committee on Public Works
Publisher:
ISBN:
Category :
Languages : en
Pages : 250
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Book Description
Author: Perry L. Glanzer
Publisher: SUNY Press
ISBN: 1438466854
Category : Education
Languages : en
Pages : 428
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Book Description
Demonstrates how students and educators can resist narrow, utilitarian views of higher educations purpose. While the search for meaning and purpose appears to be a constant throughout human history, there are characteristics about our current time period that make this search different from any other previous time, particularly for college students. In this book, Perry L. Glanzer, Jonathan P. Hill, and Byron R. Johnson explore college students search for meaning and purpose and the role that higher education plays. To shed empirical light on this complex issue, the authors draw on in-depth interviews with four hundred college students from different types of institutions across the United States. They also analyze three sets of national survey data: the National Study of Youth and Religion, College Students Beliefs and Values, and their own Gallup-conducted survey of 2,500 college students. Their research identifies important social, educational, and cultural influences that shape students quests and the answers they find. Arguing against a utilitarian view of education, Glanzer, Hill, and Johnson conclude that colleges and universities can and should cultivate and aid students in their journeys, and they offer suggestions for doing so.
Author: United States. Congress. House. Committee on Veterans' Affairs
Publisher:
ISBN:
Category :
Languages : en
Pages : 102
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Author: Theodore L. Flood
Publisher:
ISBN:
Category :
Languages : en
Pages : 678
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Author:
Publisher:
ISBN:
Category : Administrative law
Languages : en
Pages : 840
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Author:
Publisher:
ISBN:
Category : Budget
Languages : en
Pages : 1226
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Book Description
