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Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
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Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
Get Book Here
Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Cathryn Berger Kaye
Publisher: Free Spirit Publishing
ISBN: 1575427311
Category : Education
Languages : en
Pages : 289
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Book Description
The Complete Guide to Service Learning is the go-to resource in the fast-growing field of service learning. It is an award-winning treasury of service activities, community service project ideas, quotes, reflections, and resources that can help teachers and youth workers engage young hearts and minds in reaching out and giving back. Author and internationally known service learning expert Cathryn Berger Kaye presents service learning—its importance, steps, essential elements, and challenges—within a curricular context and organized by theme. This second edition maintains the easy-to-use format of the original and is enhanced with updated information on service learning programs and pedagogy. Benefits include: A blueprint for service learning, from getting started to assessing the experience Integration of K–12 service learning standards Inspiring quotations, background information and resources, preparation activities, real-life examples, and community service project ideas that have worked for other teachers 13 thematic chapters covering topics commonly selected for service learning projects such as animal protection and care, elders, emergency readiness, the environment, hunger and homelessness, literacy, special needs, and more Hundreds of real-life field-tested service learning projects Ideas for fortifying service learning programs by incorporating global literacy and creating a culture of service The online digital content has over 200 pages of forms and bonus materials and includes: All of the planning and tracking forms from the book, many customizable 39 sample planning templates for all service learning themes at each grade level 10 original essays written by experts in the field 22 author interviews, including interviews with authors Laurie David, Cynthia Lord, Jordan Sonnenblick, Kathe Koja, Danica Novgorodoff, Janet Tashjian, Deborah Ellis, Sonia Levitin, Ellen Senisi, and more! More than 300 additional “Bookshelf” recommendations that describe books that offer teachable moments about community service, responsibility, caring, and helping, as well as ways to encourage discussion and combine literature and service learning. Drawing on her years as a classroom teacher and international service learning consultant, trainer, speaker, and program developer, Cathryn Berger Kaye tells you everything you want and need to know about service learning. Recommended for K–12 teachers and administrators, college and university faculty, youth group leaders, government agencies and nonprofits, and after-school programs. Teachers, parents, and group leaders: Use this valuable resource in a classroom or youth-serving organization, after-school program, or as a family.
Author: Maria Gartlgruber
Publisher:
ISBN: 9783854874225
Category : Food service
Languages : en
Pages : 224
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Book Description
Author: Barbara A. Lewis
Publisher: Free Spirit Publishing
ISBN: 9781575423388
Category : Juvenile Nonfiction
Languages : en
Pages : 0
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Book Description
"Ten Steps to Successful Service Projects" plus hundreds of up-to-date ideas for projects–from simple to large-scale.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894306
Category : Computers
Languages : en
Pages : 324
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Book Description
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Author: Jeff Toister
Publisher:
ISBN: 9780692842003
Category :
Languages : en
Pages : 188
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Book Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Author: Marsha Collier
Publisher: John Wiley & Sons
ISBN: 1118007654
Category : Business & Economics
Languages : en
Pages : 204
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Book Description
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Author: Jennifer Hack
Publisher: Sourcebooks, Inc.
ISBN: 1646119908
Category : Pets
Languages : en
Pages : 213
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Book Description
Master service dog training at home with this easy step-by-step guide Service dogs are life-changing for people with a range of physical and mental disabilities. But getting one can be complicated and expensive. The Service Dog Training Guide offers you an easy, step-by-step program for you and your dog to follow at home. Bone up on everything from basic exercises to essential service dog tasks that will guide you and your dog on the best training path. You'll also find an overview of different types of service and support dogs, breeds, and equipment for training. The step-by-step instructions will help you teach your dog everything from retrieving items to reminding someone to take medication. The Service Dog Training Guide includes: A multi-path approach—Weigh crucial factors to determine which type of service dog tasks—psychiatric, medical, or mobility assistance—your dog is best suited for. Easy-to-follow—All exercises are broken down into clear and complete step-by-step instructions and troubleshooting tips to help general readers train their own service dog. The power of positive reinforcement—Learn to communicate effectively with your dog by motivating them to learn faster with praise and rewards. Make a difference in someone's life with this practical approach to training your own service dog.
Author: Donna Knapp
Publisher: Course Technology
ISBN:
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Author: Kurt McWhirter
Publisher: IT Governance Publishing
ISBN: 1849284067
Category : Business & Economics
Languages : en
Pages : 311
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Book Description
Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
