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Author: Tim O'Brien
Publisher: CCC Publishing
ISBN: 9780918259943
Category : Riddles
Languages : en
Pages : 180
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Book Description
Author: Tim O'Brien
Publisher: CCC Publishing
ISBN: 9780918259943
Category : Riddles
Languages : en
Pages : 180
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Book Description
Author: Ron Karr
Publisher: Penguin
ISBN: 1101198532
Category : Business & Economics
Languages : en
Pages : 366
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Book Description
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author: Amy Borkowsky
Publisher: Simon and Schuster
ISBN: 0743444574
Category : Humor
Languages : en
Pages : 136
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Book Description
Does your mother call you in a panic whenever there's a storm warning for your area? Does she act as though it's her duty to alert you to every health story on the news? Have you ever been briefly out of touch with your mother only to find she's phoned everyone short of the National Guard to track you down -- or, just maybe, are you that mother? Take comfort in knowing you're not alone, as Amy Borkowsky shares more than a decade's worth of maddening phone messages from her hilariously overprotective mom. Based on the hit CD of the same name, Amy's Answering Machine features actual messages in which Amy's mom warns her not to wear a red bathrobe because a friend's grandson "said that red is a gang color"...advises her not to get a cat because "what if you finally found a nice guy and he was allergic?"...cautions her not to wear crepe-soled shoes because "they were just saying on the news that if you're ever in a plane crash, crepe is no good if you have to go down the slide." Amy also reveals the stories behind the messages and shares calls not available on CD, each one brimming with the worry and annoying comments only a loving mother could dish out. The same warnings and suggestions that had Amy cringing are sure to have you doubled over with laughter. But before you turn the page, take some advice from Amy's mom: Make sure you have plenty of reading light, because squinting causes crow's feet.
Author: Ron Fry
Publisher: Open Road Media
ISBN: 1504055195
Category : Business & Economics
Languages : en
Pages : 219
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Book Description
Start your job search right with the perfect résumé to showcase your experience and land your dream job. In 101 Great Résumés, you will find the résumé format that will work wonders for you, one that can showcase your unique background, situation, and career goals and help you land your dream job. It features résumés tailored to the individual situations, challenges, and aspirations of today’s job seekers.
Author: Kristin Anderson
Publisher: AMACOM
ISBN: 0814415806
Category : Business & Economics
Languages : en
Pages : 87
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Book Description
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits. First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. In this book, you will be able to double your effectiveness when you learn how to: handle irate customers end those "endless" calls take meaningful messages handle conference calls and transfer calls screen calls and ask focused questions use the phone during emergencies improve your voice effectiveness With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
Author: Tricia Romano
Publisher: PublicAffairs
ISBN: 1541736400
Category : Biography & Autobiography
Languages : en
Pages : 427
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Book Description
A rollicking history of America's most iconic weekly newspaper told through the voices of its legendary writers, editors, and photographers. You either were there or you wanted to be. A defining New York City institution co-founded by Norman Mailer, The Village Voice was the first newspaper to cover hip-hop, the avant-garde art scene, and Off-Broadway with gravitas. It reported on the AIDS crisis with urgency and seriousness when other papers dismissed it as a gay disease. In 1979, the Voice’s Wayne Barrett uncovered Donald Trump as a corrupt con artist before anyone else was paying attention. It invented new forms of criticism and storytelling and revolutionized journalism, spawning hundreds of copycats. With more than 200 interviews, including two-time Pulitzer Prize winner, Colson Whitehead, cultural critic Greg Tate, gossip columnist Michael Musto, and feminist writers Vivian Gornick and Susan Brownmiller, former Voice writer Tricia Romano pays homage to the paper that saved NYC landmarks from destruction and exposed corrupt landlords and judges. With interviews featuring post-punk band, Blondie, sportscaster Bob Costas, and drummer Max Weinberg, of Bruce Springsteen’s E Street Band, in this definitive oral history, Romano tells the story of journalism, New York City and American culture—and the most famous alt-weekly of all time.
Author: Allen Barra
Publisher: W. W. Norton & Company
ISBN: 0393254577
Category : Sports & Recreation
Languages : en
Pages : 745
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Book Description
The explosive biography of the greatest college football coach in history. When Paul William "Bear" Bryant died on January 26, 1983, it was the lead story on the all three networks' evening news. New York City newspapers reported his death on their front pages. Three days later, America watched in awe as an estimated quarter of a million mourners lined the fifty-five mile stretch from Tuscaloosa to a Birmingham cemetery to pay their respects as his three-mile long funeral cortege drove by. Bryant's passing was noted with the kind of reverence our country reserved for statesmen or military leaders, though Paul "Bear" Bryant had insisted for much of his life that he was "just a football coach." For millions he was much more, he was the greatest coach the game ever saw, the heir to the tradition established by Knute Rockne. He took his Alabama Crimson Tide teams to an unmatched six national championships. But to the players, journalists and fans whose lives he touched in his more than half a century as a player and coach, he was the last symbol of values that transcended football—courage, discipline, loyalty, and hard work. To his critics, Bryant represented the dark side of big-time college football—brutality, fanaticism and blind adherence to authority. The real Bear Bryant was far more complex than either his admirers or detractors knew. While maintaining a public friendship with Alabama governor George Wallace, he continually sought ways to undermine the governor's segregationist policies, finally forcing a legendary football game in Birmingham with the University of Southern California that opened the floodgates to the integration of football at the University of Alabama, including its coaching staff. Old fashioned in his politics, he was nonetheless an admirer of Robert Kennedy, whom he planning to vote for in 1968. Allen Barra's The Last Coach traces Paul Bryant's rise from a family of truck farmers to recognition as the most successful and influential coach in the game's history. Through it all, Bryant's influence has not only endured but prevailed as his former players and assistants continue to define the best in not only college but professional football. A USA Today and Washington Post Best Sports Book.
Author: Caryn Jenner
Publisher: Penguin
ISBN: 0756692202
Category : Juvenile Nonfiction
Languages : en
Pages : 51
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Book Description
Perfect for advanced young readers, this book tells the exciting story of the legendary Thomas Edison. Budding historians will revel in this tale of the greatest inventor of the modern age. Imagine where we'd be without his brilliant creations! From the first light bulb to moving pictures, Edison proved himself to be one of the most important men in US history. Includes gorgeous, full-color photography and a complete glossary of terms. Stunning photographs combine with lively illustrations and engaging, age-appropriate stories in DK Readers, a multilevel reading program guaranteed to capture children's interest while developing their reading skills and general knowledge. With DK Readers, children will learn to read—then read to learn!
Author: Georgene Lockwood
Publisher: Penguin
ISBN: 1101460830
Category : Self-Help
Languages : en
Pages : 531
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Book Description
The popular guide that makes organizing a breeze. In today's fast-paced, complex society, it's crucial to find ways to increase productivity, simplify, and stay sane. The fifth edition of this highly successful guide emphasizes how organization helps people survive tough times, assists them with life's challenges, and can lead to a happier, more peaceful life. New in this edition are: green organizing; getting things done in the electronic age; and loads of new products that help people organize. - Offers up-to-date information, a reading appendix, and new resources - Fifth edition with an expanded focus on simple living, a popular topic even before the recession, plus green organizing and organizing in the electronic age - Timeless themes of saving money and reducing stress - Download a sample chapter
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 248
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Book Description
BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.
