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Author: Michael Fazio
Publisher: St. Martin's Press
ISBN: 1429929294
Category : Biography & Autobiography
Languages : en
Pages : 286
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Book Description
New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more
Author: Michael Fazio
Publisher: St. Martin's Press
ISBN: 1429929294
Category : Biography & Autobiography
Languages : en
Pages : 286
Get Book Here
Book Description
New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more
Author: Valerio A. Simula
Publisher: Createspace Independent Publishing Platform
ISBN: 9781522885382
Category : Concierges and concierge service
Languages : en
Pages : 0
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Book Description
If you are currently working in the hospitality industry as a concierge or any other field or perhaps aspiring to do so, then this is an invaluable resource guide for you. The Great Concierge is an amazing book that teaches you how to excel when working in the hotel industry and how to become not just a concierge, but a great concierge. You will learn from the best in the field - men with several years experience, who have seen and done it all. The book is detailed and exciting and provides information from the simplest to the most challenging areas of the profession. It takes you into the world of the concierge and teaches you how and what to do to be successful in your career and live a fulfilling life.
Author: Anna Drezen
Publisher: Potter Style
ISBN: 055344834X
Category : Customer services
Languages : en
Pages : 145
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Book Description
"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.
Author: Lawrence Weber
Publisher: Crown Currency
ISBN: 0676806538
Category : Business & Economics
Languages : en
Pages : 371
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Book Description
What’s the difference between CEOs like Lou Gerstner of IBM and Larry Ellison of Oracle? Between basketball coaches Phil Jackson and Bobby Knight? Or media entrepreneurs Oprah Winfrey and Rupert Murdoch? Gerstner, Jackson, and Winfrey are provocateurs, leaders who are successful not just because they have built a company or an organization, but because they have created a community. Provocateurs are changing both the form and the content of leadership and are in sync with a world being turned upside down by technology, the global economy, and the social landscape. Success has traditionally been based on command and control, and the model for many leaders was the general who marshaled people and resources to get the product out the door and onto the shelf. Early in his career, Larry Weber had the opportunity to meet or work with people like Mitch Kapor, the founder of Lotus, and Steve Jobs, the cofounder of Apple. He saw that they were more like the leaders of rock bands (or the directors of theater groups or circus ringmasters), who encourage innovation and individuality. A rock band does have a leader—think of Mick Jagger and the Rolling Stones—but one who promotes the group and encourages individuality. And when a rival band comes to town, it’s not cause for head-to-head competition but an opportunity to increase the size of the pie by creating more fans, or customers, for their genre of music. Provocateurs think and act differently because they put the customer at the center of everything. They are: * Educators like Patrick McGovern, who built IDG into a publishing and research powerhouse by empowering his employees to think globally and act locally; * Entertainers like Jeff Taylor, who managed to build a bond with Monster.com employees and customers through talent and charisma; * Sherpas like Rick Wagoner, who is guiding General Motors into new territories; * Concierges like Lou Gerstner of IBM, who believe the product is important but so are customer service, delivery, financing, and every other element. They keep everything running smoothly from check-in to check-out. So, if someone says, “Your company is like a circus,” Larry Weber wants you to take it as a compliment. After all, who wouldn’t want to be compared with Cirque du Soleil, an organization that combines creativity, artistry, and caring for its people with success and profit. The people running organizations like this circus are provocateurs at the cutting edge of business. For a free subscription to the Crown Business E-Newsletter, e-mail
[email protected]. Visit the Crown Business website at www.CrownBusiness.com.
Author: Steven D. Knope
Publisher: Rowman & Littlefield
ISBN: 1442207086
Category : Business & Economics
Languages : en
Pages : 197
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Book Description
At a time when Americans are debating the pros and cons of recent health care reforms, Concierge Medicine offers an alternative to save primary care medicine. Here, the author outlines an increasingly popular, though controversial, system that offers a high level of care to patients who still need and value a relationship with their personal physician. Dr. Knope introduces concierge medicine, which encourages patients to contract directly with physicians for personalized care that is not determined by insurance coverage but rather by the patient and doctor together. For those considering an individualized health care model that can be more affordable, cost effective and straightforward, Dr. Knope offers practical advice for finding, interviewing, and contracting with a concierge doctor.
Author: David Winter
Publisher: Taylor & Francis
ISBN: 1351971514
Category : Business & Economics
Languages : en
Pages : 121
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Book Description
Concierge medicine represents a relatively novel health care delivery model that is becoming more appealing both to providers and patients because of its potential to improve quality and value in health care. A gap exists in the current literature regarding the benefits and challenges associated with concierge medicine as well as best practices for developing and sustaining a successful, patient-centered concierge practice. This book aims to close the gap by discussing the role of concierge medicine in the context of the evolving U.S. healthcare system and the changes produced by the Affordable Care Act. It will address questions about affordability, access, quality, value, communication, technology, and patient-centered care, and will include real-world best practice examples from a successful concierge medicine practice.
Author: Craig Wallin
Publisher:
ISBN:
Category :
Languages : en
Pages : 168
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Book Description
Your complete step-by-step guide to starting a profitable senior concierge service in just 30 days. With over 50 million seniors over 65 in the U.S. alone, the demand for senior concierge services is skyrocketing. As seniors age, they need more help with many of the daily activities younger folks take for granted, like running errands, pet care, household management and dozens of other tasks. If you have a "can-do" attitude, common sense and compassion for elders, you will do well in this business. A senior concierge services offers you: A flexible schedule. Be your own boss. A recession-proof business. Start with just a few hundred dollars. In this book, you'll discover: Secrets of six-figure concierges. How to set your hourly rates. 8 sources for free local referrals. The 22 most in-demand services to offer. The essential form you must have (included in chapter 5.)
Author: Katharine C. Giovanni
Publisher: Newroad Publishing
ISBN: 9781931109086
Category : Customer services
Languages : en
Pages : 0
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Book Description
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
Author: Kellyann Schaefer
Publisher: Concierge Press
ISBN: 9780999528303
Category :
Languages : en
Pages : 168
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Book Description
You want to do more than just run a concierge business. You want to live the Concierge Life!But first, you need to know the truth about what it takes to create a successful concierge business¿and it may not be what you think. In this book, we¿ll tackle the big issues that concierge businesses face every day, like: ¿ The six false beliefs that will kill your dream-and maybe your business, too!¿ Your #1 job as a concierge. (Hint: it¿s not serving your clients!)¿ How to manage your mindset so little setbacks don¿t become big barriers.¿ How to identify (and market to) your real ideal clients.This is your guide to creating a thriving concierge business and living the dream. Are you ready to start creating your awesome Concierge Life?
Author: Gerard Gilbert
Publisher: Vanguard Press
ISBN: 9781910903063
Category : Antiquities
Languages : en
Pages : 336
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Book Description
London hedge fund managers Max and Harry specialise in acquiring artefacts that promise to hold their value against inflation, all for a tidy profit. But this time, when they receive a request to track down a rare, stolen and priceless diamond by a mysterious Middle Eastern billionaire, they quickly discover that this job may not be as easy as they thought. Max and Harry will have to decide if this job is really worth the money. Gerard Gilbert has penned a brilliant, fast-paced thriller, with a plot that draws on contemporary themes of international terrorism and inequality. He delivers a diverse and compelling storyline, with shocking plot twists and realistic characters. Gilbert's novel will pull readers into the dark heart of today's Europe and make them wonder: is money truly the root of all evil?
