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Author: James E. Sullivan
Publisher: St. Francis of Assisi Books
ISBN: 9780877939436
Category : Interpersonal relations
Languages : en
Pages : 0
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Book Description
Listening : relief from pressure -- Listening : friend of intimacy -- Champion of self-esteem -- Blame : enemy of self-esteem -- The effects of blame and guilt -- Poor listening : insidious blame -- The ways we listen poorly -- The steps to good listening -- Understanding our listening tools -- Refining our skills -- The main types of communication -- The healing power.
Author: James E. Sullivan
Publisher: St. Francis of Assisi Books
ISBN: 9780877939436
Category : Interpersonal relations
Languages : en
Pages : 0
Get Book Here
Book Description
Listening : relief from pressure -- Listening : friend of intimacy -- Champion of self-esteem -- Blame : enemy of self-esteem -- The effects of blame and guilt -- Poor listening : insidious blame -- The ways we listen poorly -- The steps to good listening -- Understanding our listening tools -- Refining our skills -- The main types of communication -- The healing power.
Author: Steve Metzger
Publisher: Chicago Review Press
ISBN: 1641601760
Category : Juvenile Nonfiction
Languages : en
Pages : 32
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Book Description
Listening is an essential life skill that helps children achieve success at school, follow safety rules and show others that they care about them. In a world filled with distractions, being a "good listener" has become more difficult than ever. The playful rhymes of Yes, I Can Listen! encourage children to appreciate the rewards of attentive listening. With sweet characters, varied type faces, and vivid colors, this picture book introduces a variety of listening scenarios. Each two-page spread let children imagine how they might listen in a number of common situations. Yes, I Can Listen! concludes with a page of suggestions for parents who wish to explore more activities that encourage and develop their children's listening skills.
Author: Harvard Business Review
Publisher: Harvard Business Press
ISBN: 1633696685
Category : Business & Economics
Languages : en
Pages : 87
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Book Description
Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Author: Kate Murphy
Publisher: Celadon Books
ISBN: 1250297206
Category : Psychology
Languages : en
Pages : 164
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Book Description
When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening.
Author: Michael Ventura
Publisher: Atria Books
ISBN: 1501182862
Category : Business & Economics
Languages : en
Pages : 3
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Book Description
Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.
Author: Hugh Mackay
Publisher:
ISBN: 9780732909314
Category : Communication
Languages : en
Pages : 346
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Book Description
Second edition of a guide to communication within relationships, first published in 1994 as 'Why Don't People Listen?' Provides advice about improving listening skills and discusses topics such as how our past experiences affect the way we relate to people. Includes bibliography and index. Author is a columnist for the 'Weekend Australian'. His other books include 'Reinventing Australia' and 'Generations'.
Author: Howard Binkow
Publisher: We Do Listen Foundation
ISBN: 0971539014
Category : Juvenile Fiction
Languages : en
Pages : 33
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Book Description
When Howard B. Wigglebottom starts feeling sad about always getting into trouble at school for not listening, he decides to change his ways.
Author: Henri J. M. Nouwen
Publisher: Image
ISBN: 0804152071
Category : Religion
Languages : en
Pages : 145
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Book Description
A radically fresh interpretation of how we can best serve others from the bestselling author of The Return of the Prodigal Son, hailed as “one of the world’s greatest spiritual writers” by Christianity Today “In our own woundedness, we can become a source of life for others.” In this hope-filled and profoundly simple book, Henri Nouwen inspires devoted men and women who want to be of service in their church or community but who have found traditional outreach alienating and ineffective. Weaving keen cultural analysis with his psychological and religious insights, Nouwen presents a balanced and creative theology of service that begins with the realization of fundamental woundedness in human nature. According to Nouwen, ministers are called to identify the suffering in their own hearts and make that recognition the starting point of their service. Ministers must be willing to go beyond their professional, somewhat aloof roles and leave themselves open as fellow human beings with the same wounds and suffering as those they serve. In other words, we heal from our wounds. The Wounded Healer is a thoughtful and insightful guide that will be welcomed by anyone engaged in the service of others.
Author: Andrew Black
Publisher: Dorrance Publishing
ISBN:
Category : Fiction
Languages : en
Pages : 241
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Book Description
About the Book The Good Listener is a bold, new, fiction book about a plan among the animal leaders of the world, who meet at a barn in Los Angeles and develop a plan to end to the world-wide destruction and suffering caused by human beings: the animals have realized that the devastation is almost irreversible and that the animals have one last chance to stop the humans before a mass extinction of the animal kingdom begins. The animals agree to infect a young couple with a special seed obtained from the tar pits, secretly creating a hybrid-child, The Good Listener, a human baby with certain plant and animal characteristics which help the child communicate with every living thing on the earth. While The Good Listener has no eyes, ears, mouth, nor nostrils, it can breathe, see, and hear through its green skin, and is neither male nor female. Insects, birds and animals all come to see the wonderous child, while grasses, trees and plants bloom as the child walks past. The animals hope that The Good Listener will convince the people of the world that they must change their ways before the humans are left in a world with no plants or animals, but the government seizes the child for evaluation after it is seen in public. With The Good Listener’s help, the animals of the sea create a tsunami, attacking Los Angeles; and while the predators of the land attack humans in the city, the rest of the animals flee to the high mountains beginning a new life away from humans. At the same time, the plants release a new type of pollen, which is nutritious to birds and insects, but is flammable, and is also noxious and toxic to humans. To save themselves, the humans must develop a plan respecting, accommodating and incorporating all of the plants, insects, fish and animals of the world, or the humans will become extinct instead of the plants or the animals. The book is an adventure story comprised of numerous animals, several humans and the hybrid-child. The book contains a pre-quill embedded within the storyline, as well as an open-end, allowing a sequel. In addition, several of the animal characters have such unique personalities allowing the development of one or more independent prequel storylines. Alan, the king of the ants and Frank, the lord of the flies, are central figures in the book and likely deserve their own background stories. Finally, the main character, the hybrid-child, is unique and fascinating, creating a never-before seen opportunity to develop a multi-book line of sequels.
Author: Don R. Crawley
Publisher: Soundtraining Net
ISBN: 9780983660705
Category : Computer industry
Languages : en
Pages : 164
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Book Description
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
