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Author: Chris DeRose
Publisher: Penguin
ISBN: 1101561718
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Author: Chris DeRose
Publisher: Penguin
ISBN: 1101561718
Category : Business & Economics
Languages : en
Pages : 277
Get Book Here
Book Description
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Author: Stephen Frenkel
Publisher: Cornell University Press
ISBN: 9780801485671
Category : Business & Economics
Languages : en
Pages : 342
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Book Description
The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan.
Author: Michael Grant
Publisher: HarperCollins
ISBN: 0062342177
Category : Young Adult Fiction
Languages : en
Pages : 219
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Book Description
An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.
Author: Guy Westwell
Publisher: Wallflower Press
ISBN: 9781904764540
Category : Fiction
Languages : en
Pages : 148
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Book Description
'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redux', the author initially focuses on Vietnam on film in the 1970s and 1980s and how this divisive war was represented.
Author: Chris Van Gorder
Publisher: John Wiley & Sons
ISBN: 1118933346
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Author: Jo Boyden
Publisher: Berghahn Books
ISBN: 9781845450342
Category : Social Science
Languages : en
Pages : 308
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Book Description
This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.
Author:
Publisher: Marvel
ISBN: 9780785124696
Category : Comics & Graphic Novels
Languages : en
Pages : 160
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Book Description
Author: John Weaver
Publisher: Xulon Press
ISBN: 1615791663
Category : Religion
Languages : en
Pages : 162
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Book Description
Since 2000, John Weaver has been A Flame on the Front Line sharing God's love in Afghanistan. He serves as a Team Leader for Shelter Now, which has been helping Afghans for over 25 years. John is the happy husband of Jeanne, whom he met and married in Afghanistan. "I saw John Weaver for the first time in October 2001 on ABC World News Tonight with Peter Jennings. When John's face appeared on the screen, I knew there was something special about him. I could see it in his eyes, his smile, and his interaction with the Afghan people." - Franklin Graham, President of the Billy Graham Evangelistic Association and Samaritan's Purse. Journey from America to Afghanistan is an invitation to step into an incredible adventure led by the Sovereign King. The voyage features views of earthly struggles and saving grace; painful experiences and purposeful excursions; disappointing failures and dreams fulfilled. It also explores aspects of life in the Islamic Republic of Afghanistan. This inspiring story is both enjoyable and unforgettable. Join us inside... John and Jeanne Weaver, with their three sons, live and work as a family of flames. You can contact them at
[email protected]. Proceeds from this book support the work of Shelter Now Afghanistan.
Author: Marjorie K. Eastman
Publisher:
ISBN: 9780997761597
Category : Biography & Autobiography
Languages : en
Pages : 260
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Book Description
It began as a personal memoir for her son, stories of inspiration and combat journal entries. It became the first book that defines the post 9/11 generation of service members, offers lessons learned on life, leadership, and service, all of which is shared from the distinct perspective of a female combat leader. Also available in paperback.
Author: Marie Colvin
Publisher: HarperCollins UK
ISBN: 0007487975
Category : Language Arts & Disciplines
Languages : en
Pages : 750
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Book Description
Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.
