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Author:
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 370
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Book Description
Author:
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 370
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Book Description
Author: Robert M. Jarvis
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 776
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Book Description
In this casebook, Jarvis, Goodwin, and Henslee provide a comprehensive introduction to the field of travel law. Combining leading cases and scholarly writings with numerous explanatory notes and thought-provoking questions, each chapter examines a different substantive topic: travel agents, common carriers (airlines, cruise ships, buses and trains), hotels, and attractions. The growing number of legal cases related to travel in the last decade indicates that this book will be of increased importance to attorneys interested in legal cases related to the travel, tourism, and hospitality industries. A teacher's manual is available. "[A] very well-written, dynamic, and entertaining tour of each of the major components of the travel marketing and delivery system. It provides much needed definition and structure to the teaching of Travel Law and should inspire U.S. law schools to offer Travel Law courses to their students. I only wish that I could have taken a course in Travel Law when I attended law school and that this extraordinary casebook had been available." -- International Travel Law Journal
Author:
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 248
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Book Description
Author: Dennis Nickson
Publisher: Routledge
ISBN: 1136397167
Category : Business & Economics
Languages : en
Pages : 322
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Book Description
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: • recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising • legislation and equal opportunities: illegal discrimination and managing diversity • staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse • remuneration strategies in the industry: the ‘cafeteria award’ approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links’ discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.
Author: Dimitrios Buhalis
Publisher: Routledge
ISBN: 0750663774
Category : Business & Economics
Languages : en
Pages : 298
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Book Description
Provides a brief historical overview of tourism, but delves deeper to discuss emerging trends, consumer types, and looks at the way the industry is itself changing and developing. Companion text: Tourism Dynamics.
Author: Connie Mok
Publisher: Routledge
ISBN: 1136386637
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author: Juliet Blackwell
Publisher: Penguin
ISBN: 0451490657
Category : Fiction
Languages : en
Pages : 418
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Book Description
Beneath the cover of France's most exquisite vineyards, a city of women defy an army during World War I, from the New York Times bestselling author of The Lost Carousel of Provence.... Deep within the labyrinth of caves that lies below the lush, rolling vineyards of the Champagne region, an underground city of women and children hums with life. Forced to take shelter from the unrelenting onslaught of German shellfire above, the bravest and most defiant women venture out to pluck sweet grapes for the harvest. But wine is not the only secret preserved in the cool, dark cellars... In present day, Rosalyn Acosta travels to Champagne to select vintages for her Napa-based employer. Rosalyn doesn't much care for champagne--or France, for that matter. Since the untimely death of her young husband, Rosalyn finds it a challenge to enjoy anything at all. But as she reads through a precious cache of WWI letters and retraces the lives lived in the limestone tunnels, Rosalyn will unravel a mystery hidden for decades...and find a way to savor her own life again.
Author: MD Joseph Chen
Publisher: Routledge
ISBN: 1136434976
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
A clear understanding of the issues surrounding climate change, global warming, air and water pollution, ozone depletion, deforestation, the loss of biodiversity and global poverty is essential for every manager in the hospitality industry. Present and future hospitality executives need to know how sustainable management systems can be integrated into their businesses while maintaining and hopefully improving the bottom line. Sustainability in the Hospitality Industry explores innovative ways to tackle the ever increasing costs of energy and water as well as the moral, ethical, social and political arguments for taking action. This book uses case studies throughout to explore the following key issues: * how can hospitality properties and equipment be designed to use less resources? * what are the benefits of using more sustainable food and beverage sources? * how can environmental impacts be reduced and profitability increased? * how can properties integrate sustainability management systems and stay one step ahead of the competition? * how can the reputation of a hospitality operation be improved to attract investment by incorporating responsible marketing and corporate social responsibility policies? Sustainability in the Hospitality Industry contains stimulating new ideas, solutions, and strategies essential to every student and professional in the hospitality industry. Philip Sloan, Willy LeGrand both of Department of Hospitality Management, International University of Applied Sciences Bad Honnef, Bonn, Germany Joseph S. Chen Department of Recreation, Park and Tourism Studies, Indiana University, Bloomington, USA
Author: Dennis Nickson
Publisher: Routledge
ISBN: 1136001468
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.
Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
ISBN: 1787566870
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
