The Evolution of Local Dealerships PDF Download
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Author: Richard Klein
Publisher:
ISBN: 9781936323746
Category :
Languages : en
Pages :
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Book Description
The numerous business contributions made by some of the major Cleveland, OH auto dealerships over the past 130-years will be recognized in this book and how their innovative approaches towards both marketing and selling vehicles influenced the automotive industry over that same period.
Author: Richard Klein
Publisher:
ISBN: 9781936323746
Category :
Languages : en
Pages :
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Book Description
The numerous business contributions made by some of the major Cleveland, OH auto dealerships over the past 130-years will be recognized in this book and how their innovative approaches towards both marketing and selling vehicles influenced the automotive industry over that same period.
Author: Robert Genat
Publisher: MotorBooks International
ISBN: 1610608038
Category : Automobile dealers
Languages : en
Pages : 172
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Book Description
Author: Duncan Brown
Publisher: CarTech Inc
ISBN: 1613254512
Category : Transportation
Languages : en
Pages : 190
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Book Description
An entire volume dedicated to detailing and preserving the iconic muscle car dealerships of the 1960s and early 1970s, many whose doors are now closed. Text is supported with more than 350 historic photos and illustrations. Muscle car historian Duncan Brown revisits this glorious automotive era when Nickey 427 Camaros and supercharged Dodge Demons by Grand Spaulding Dodge terrorized the streets. Drag sponsored cars from Reynolds Buick, Yeakel Chrysler-Plymouth, and Mel Burns Ford informed buyers that if you came to their dealership, you too could have a screaming fast muscle car just like the ones you saw at the dragstrip. It was these dealerships that created the lasting muscle car legacy through their innovative advertising and over-the-top performance. The majority of these dealerships floundered, unable to re-attract the customers they had prior to the muscle car. Thankfully, a volume has been dedicated to preserving the history of those less fortunate and revisiting the past success of these Lost Muscle Car Dealerships.
Author: Kevin Anderson
Publisher:
ISBN: 9781734916515
Category :
Languages : en
Pages :
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Book Description
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Max Zanan
Publisher:
ISBN: 9781691591329
Category :
Languages : en
Pages : 128
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Book Description
This book is the pocket guide I wish I had when I first became a general manager of a Mitsubishi dealership in New York. Honestly, I am not the brightest star in the sky and made every mistake anyone could've possibly made. Unfortunately, I see dealer principals/general managers/general sales managers making the same mistakes today. The only difference is the time and consequences of these mistakes. I got my first GM gig in 2004. That was in the beginning days of the Internet, before millennials joined the workforce, and way before any viable disrupters entered the market space. It was a lot easier to get away with mistakes then. I don't think you could get away with making the same mistakes now. The stakes are too high. Automotive retail profit margins are tiny. According to the National Automobile Dealers Association (NADA), automotive net profit margin as of March 31, 2019 was merely 1.38 percent. As a result, every misstep makes it harder to stay in business.The car business desperately needs better leadership skills, understanding of social media, inventory management, fixed operations, and so much more. There is no educational barrier to the entry into car business, and there are only a handful of universities offering a major in car dealership general management, such as Liberty and Keiser. On top of that, only a tiny percentage of dealer principals and general managers attend the National Automobile Dealer Association University. That means that a vast majority of general managers receive training on the job, even if we took business-related classes in college. The auto business is a different animal. General information will only carry you so far. That is exactly why general managers make the same mistakes year after year. My goal is to break this vicious cycle and provide as much information as possible to ensure that automotive retail survives the disruptions we are witnessing today. We need to be ready for the next generation of car buyers, people who are more computer savvy and not afraid to search for better deals. According to surveys, 80 percent of millennials plan to buy a vehicle in the next five years. In fact, millennials worldwide will buy about 40 percent of all vehicles in the next decade. At the same time, they spend an average of 17 hours on line before going to a dealership.Are you ready for them?
Author: Alan Spitzer
Publisher: New Year Publishing
ISBN: 1935547313
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
When General Motors and Chrysler declared bankruptcy in 2009 and immediately targeted thousands of dealerships for closure, tens of thousands of jobs and billions of dollars were on the line. Staring down two of the largest manufacturers in the world - as well as President Obama's Automotive Task Force - a determined triumvirate of car dealers banded together and went to Washington, D.C. to make their voices heard. Alan and Alison Spitzer's fast-paced memoir takes readers behind the scenes as "citizen's lobbyists" traverse throughout all of the major corridors of power in the nation's capital to make their case and bring justice to thousands of small business across the country.
Author: Molly Butterworth
Publisher:
ISBN: 9781681062341
Category : History
Languages : en
Pages : 0
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Book Description
Were it not for a few quirks of history, St. Louis might have become the center of the American automotive industry instead of Detroit. Since the late 1800s, St. Louis has been home to dozens of automobile makes and to numerous manufacturers, large and small. In They Will Run: The Golden Age of the Automobile in St. Louis, head down the road of automotive history in the Gateway City, where transportation has always meant power. Many St. Louisans have heard of the famous Moon automobile of the early twentieth century, but what about the Dyke, the Dorris, and the Gardner? Learn about the city's prominence as a key automobile manufacturing hub through the 1960s, and the role played by notorious St. Louis playboy and bon vivant Harry Turner in bringing the automobile to St. Louis. Do you know which vehicles produced here helped the Allies win World War II? Or which ones helped carry and sell beer, create the legend of America's first true sports car, or were raced around ovals and across the country? Dig down under the roads to uncover the previous lives of streets that once served as Automobile Rows lined with beautiful buildings in which to buy or repair cars. Authors and car enthusiasts Molly Butterworth and Tom Eyssell deftly take the wheel of this in-depth guide to the automotive heritage of St. Louis. Sit back and enjoy the ride, from the horseless carriage, through the halcyon 1920s, and up to the everchanging automobile industry of today.
Author: Dale Pollak
Publisher: New Year Publishing
ISBN: 0976009579
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
Retail automotive expert Dale Pollak reveals how dealers in today's pre-owned automotive marketplace can shift out of low gear toward accelerated profits.
Author: Wes Eisenschenk
Publisher: CarTech Inc
ISBN: 1613252250
Category : Transportation
Languages : en
Pages : 242
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Book Description
In the world of archeology nothing compares to the discovery. Whether it’s related to King Tut’s tomb, the Titanic, or Amelia Earhart, the uncovering of an artifact outdoes all the research; work; and blood, sweat, and tears into a singular rush of adrenaline. In the world of the muscle car, some of the greatest creations are still waiting to be discovered. This book is a collection of stories written by enthusiasts about their quest to find these extremely rare and valuable muscle cars. You find four categories (Celebrity, Rare, Race Cars, and Concept/Prototype/Show Cars) within three genres (Missing, Lost History, Recently Discovered) that take you through the search for some of the most sought after muscle cars with names such as Shelby, Yenko, Hurst, and Hemi. Along the way, success stories including finding the first Z/28 Camaro, the 1971 Boss 302, and the 1971 Hemi 'Cuda convertible will make you wonder if you could uncover the next great muscle car find. Lost Muscle Cars includes 45 intriguing stories involving some of the most significant American iron ever created during the celebrated muscle car era. Readers will be armed with the tools to begin the quest to make the next great discovery in automotive archaeology!
