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Author: Holly Talbott
Publisher: American Library Association
ISBN: 0838947913
Category : Language Arts & Disciplines
Languages : en
Pages : 184
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Book Description
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Author: Holly Talbott
Publisher: American Library Association
ISBN: 0838947913
Category : Language Arts & Disciplines
Languages : en
Pages : 184
Get Book Here
Book Description
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Author: Holly Talbott
Publisher: American Library Association
ISBN: 083894793X
Category : Language Arts & Disciplines
Languages : en
Pages : 184
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Book Description
Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.
Author: Holly Talbott
Publisher: Rowman & Littlefield
ISBN: 1538107317
Category : Language Arts & Disciplines
Languages : en
Pages : 195
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Book Description
Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end
Author: Kristina Botyriute
Publisher: Springer
ISBN: 3319739905
Category : Language Arts & Disciplines
Languages : en
Pages : 45
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Book Description
This book is published open access under a CC BY 4.0 licence.The book offers a concise guide for librarians, helping them understand the challenges, processes and technologies involved in managing access to online resources. After an introduction the book presents cases of general authentication and authorisation. It helps readers understand web based authentication and provides the fundamentals of IP address recognition in an easy to understand manner. A special chapter is dedicated to Security Assertion Markup Language (SAML), followed by an overview of the key concepts of OpenID Connect. The book concludes with basic troubleshooting guidelines and recommendations for further assistance. Librarians will benefit from this quick and easy read, which demystifies the technologies used, features real-life scenarios, and explains how to competently employ authentication and access management.
Author: Jill Emery
Publisher: ALA Editions
ISBN: 9780838919040
Category : Language Arts & Disciplines
Languages : en
Pages : 0
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Book Description
Whether a single team manages electronic resources or responsibility is spread across your library, this book will be your go-to ERM reference.
Author: ISBD (CF) Review Group
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110947641
Category : Language Arts & Disciplines
Languages : en
Pages : 120
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Book Description
Author: Alana Verminski
Publisher: American Library Association
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 238
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Book Description
Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay per view;conversation starters that will help build productive relationships with vendor reps;questions to ask vendors about accessibility;common clauses of licensing agreements and what they mean;understanding the four types of authentication;using a triage approach to troubleshooting hitches in accessing articles;conducting an overlap analysis to evaluate new content;the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals;tips for activating targets in your knowledge base;five steps to developing an effective marketing plan; andhow to master the lingo, with clear explanations of jargon, important terms, and acronyms. This guide to ERM fundamentals will prove invaluable, both as a primer for those preparing to enter the field as well as a ready reference for current practitioners.
Author: Julia Bauder
Publisher: American Library Association
ISBN: 0838912273
Category : Computers
Languages : en
Pages : 183
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Book Description
This concise sourcebook takes the guesswork out of locating the best sources of data, a process more important than ever as the data landscape grows increasingly cluttered. Much of the most frequently used data can be found free online, and this book shows readers how to look for it with the assistance of user-friendly tools. This thoroughly annotated guide will be a boon to library staff at public libraries, high school libraries, academic libraries, and other research institutions, with concentrated coverage of Data sources for frequently researched subjects such as agriculture, the earth sciences, economics, energy, political science, transportation, and many more The basics of data reference along with an overview of the most useful sources, focusing on free online sources of reliable statistics like government agencies and NGOs Statistical datasets, and how to understand and make use of them How to use article databases, WorldCat, and subject experts to find data Methods for citing data Survey Documentation and Analysis (SDA) software This guide cuts through the data jargon to help librarians and researchers find exactly what they're looking for.
Author: Ronald A. Landskroner
Publisher: John Wiley & Sons
ISBN: 0471273325
Category : Business & Economics
Languages : en
Pages : 684
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Book Description
A newly revised and updated edition of the ultimate resource for nonprofit managers If you're a nonprofit manager, you probably spend a good deal of your time tracking down hard-to-find answers to complicated questions. The Nonprofit Manager's Resource Directory, Second Edition provides instant answers to all your questions concerning nonprofit-oriented product and service providers, Internet sites, funding sources, publications, support and advocacy groups, and much more. If you need help finding volunteers, understanding new legislation, or writing grant proposals, help has arrived. This new, updated edition features expanded coverage of important issues and even more answers to all your nonprofit questions. Revised to keep vital information up to the minute, The Nonprofit Manager's Resource Directory, Second Edition: * Contains more than 2,000 detailed listings of both nonprofit and for-profit resources, products, and services * Supplies complete details on everything from assistance and support groups to software vendors and Internet servers, management consultants to list marketers * Provides information on all kinds of free and low-cost products available to nonprofits * Features an entirely new section on international issues * Plus: 10 bonus sections available only on CD-ROM The Nonprofit Manager's Resource Directory, Second Edition has the information you need to keep your nonprofit alive and well in these challenging times. Topics include: * Accountability and Ethics * Assessment and Evaluation * Financial Management * General Management * Governance * Human Resource Management * Information Technology * International Third Sector * Leadership * Legal Issues * Marketing and Communications * Nonprofit Sector Overview * Organizational Dynamics and Design * Philanthropy * Professional Development * Resource Development * Social Entrepreneurship * Strategic Planning * Volunteerism
Author: Gary W Ives
Publisher: Routledge
ISBN: 1317971094
Category : Education
Languages : en
Pages : 166
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Book Description
Discover how to manage your library’s electronic journals—with tips from those who’ve already met the challenge! The explosive growth of electronic journals presents unique challenges for libraries. Electronic Journal Management Systems: Experiences from the Field comprehensively examines these complex topics, including explanations of the automated systems libraries have developed or adopted, licensing issues, and the provision of access to electronic journals. Respected library professionals discuss their own experiences in the implementation and use of electronic journal management systems, helping readers to easily apply effective strategies in their own library. Electronic Journal Management Systems: Experiences from the Field reveals the available technologies, difficulties encountered, and successes of different librarians who met the challenge to implement management systems, giving readers an inside glimpse of what they themselves may encounter when planning their own system. The growth of electronic journals in libraries is addressed, along with helpful descriptions of management systems and link resolvers, including systems like SFX, Serial Solutions, TDNet, and EBSCO LinkSource. The book includes screen shots, tables, and diagrams to clearly illustrate concepts and information. Electronic Journal Management Systems: Experiences from the Field discusses a wide range of implementation and use issues, including: using Microsoft Excel to manage serial subscriptions better integration of management of electronic resources through library vendors one-stop serials management and access the selection process of a journal management system the preparation for implementation and subsequent transition process the Web site as a listing and finding tool the benefits of switching to an SFX environment creating a customized database for multiple systems the Innovative Interfaces, Inc. partnership with libraries to develop a module to manage electronic resources based on the work of the Digital Library Federation’s Electronic Resources Management Initiative the evaluation and implementation process of a beta test library with an integrated library system vendor to develop a management system developing a universal management scheme for electronic resources Electronic Journal Management Systems: Experiences from the Field brings the latest strategies, technologies, and cutting-edge ideas to every library professional grappling with ways to manage the flow of electronic journals in a library.
