Customer Service Pocketbook PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service Pocketbook PDF full book. Access full book title Customer Service Pocketbook by Sean McManus. Download full books in PDF and EPUB format.

Customer Service Pocketbook

Customer Service Pocketbook PDF Author: Sean McManus
Publisher: Management Pocketbooks
ISBN: 1908284242
Category : Business & Economics
Languages : en
Pages : 114

Get Book Here

Book Description
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.